Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder cinnamondk Novitiate

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    Default Abandoned... Nightmare package from OnTheBeach, what can I do?

    Hi All,

    Im typing this still very annoyed...

    Booked a last minute deal (after saving all year) with OnTheBeach, they told me it was a 5* All Inclusive family friendly resort in Turkey. I booked all services from OnTheBeach directly and they kindly re-assured me on phone it was a package holidayicon and would be protected!
    They booked as the package:
    1. flightsicon with Holidays4U.com
    2. Transfers to resort with Transfers4u (part of above company)
    3. Hotel appeared to booked through OnHolidayGroup (thats who got pulled into com

    The hotel element was also not bargin basement either it was on the day mid-high priced resort (Whole package cost me 1400)

    The day before going I found a single thread on Trip Advisior discussing the place, how it was not for english speaking people as staff had little grasp of english, apart from the manager who was about average speaking, food was poor, and resort left a lot to be desired more like 2* not 5* ( http://www.onthebeach.co.uk/popups/h...00207445610002 ) ... I instantly contacted OnTheBeach, they stated these things where unregulated, they never had any complaints about the resort, and if I had any get in touch!

    I thought I would trust them and went to it.

    I arrived at resort 7am next day, buffet breakfast not until 8am so checked in and walked around. From our quick walk, we seen all facilies for kids and it wasnt good
    Mini-golf - was made of concrete and metal (metal rusted, ripped, standing approx 1ft high) and holes where full of weeds
    Basketball court was down very steep steps no rails with cables hanging from walls
    Pool fixtures (tiles, wooden walkways, bridges etc) badly damaged in big sections, dangerous for kids.
    Table tennis table inaccessible as wooden steps broken
    Pool toilets out of bounds with wasp/hornet nests, broken tiles etc, cables hanging in toilets
    Kids park (couple of small old frames) bad condition and broken
    Bars in poor condition
    Room, Bathroom smelly, not enough bedding, bathroom sink leaking, holes with exposed light cables easy reach
    Mains box exposed outside door easy reach
    Rubbish laying around
    Dump out back
    Food poor
    Staff didn't speak much English

    So I followed procedure and spoke to manager, then spoke to rep. from OHG (OnHolidayGroup), then phoned UK and spoke to OTB (OnTheBeach), they tried a have quick look for other places to transfer me and sort us out after I told them I was mis-soldicon package holiday (and they also started telling me it wasnt a package!!?)
    My understanding would be though surely as they booked the 3 elements under one order, then surely they provided me with a package??
    but after 4hrs and 90.00 of mobile credit they offered to transfer me to another 5* AI (All Inclusive) for extra 1000 p/w money I didnt have... I managed to get extra money from family and phoned back at 4pm to OTB guy was dealing with when home early and no-one would touch the case, essentially telling me try again tomorrow... At this stage kids hadn't eatten in 24hrs nor wife who was diabetic (breakfast was lettuce and museali and tomatoes and stale bread etc). Everyone want to go home, and as I really couldnt have stayed there and no-one seemed to care enough, I worked a plan to get back to Belfast

    Book own alternative hotel for night 300.00
    Paid for taxi to get there 90.00
    Paid for tickets to manchester 300.00 for next night
    Paid for taxi from 2nd hotel to airporticon 40
    Landed in manchester to book flights to belfast, could only get flights from Liverpool 300.00
    Taxi between Manchester and liverpool 65 (time was limited)

    I am so annoyed! with OTB + OHG + Holiday Leisure Club (Kudasdai, Turkey)

    I want to recover as much as possible, and cause them as much pain ... They ruined holiday and put us through 3 days of hell!

    What can I do?
    Who do I approach?

    My first thoughts where start to bring OTB to county courticon for max possible?

    Any ideas would be greatly appreciated!!


    Now for my first sleep in 48hrs

    Karl


  2. #2
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    Default Re: Abandoned... Nightmare package from OnTheBeach, what can I do?

    Hi cin

    I would write a Formal Letter of Complaintto OnTheBeach, send it to the Managing Director, highlight all the bad conditions you've found, enclose any pictures you have, make copies for the court at a later date. Tell them exaclty how much compensation you want, make sure you give them a realistic breakdown. This will be a letter before actionicon. Send it Recorded. If you Google LBA you'll find plenty of examples.Lets see what they say?

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  3. #3
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    Default Re: Abandoned... Nightmare package from OnTheBeach, what can I do?

    Courts look favorably on people trying as much as they can to resolve things before going to court. Be assertive, tell them what you will consider suitable, and anything less will be unsuitable. Ask them to respond in writing only (as if yo udo end up in court, having something in black and white them refusing what you consider reasonable, the judge will be able to make a descision)

    Mail needs to be sent to their registered address :-
    ON THE BEACH LIMITED
    SPECTRUM HOUSE
    TOWERS BUSINESS PARK, WILMSLOW
    ROAD, DIDSBURY
    MANCHESTER
    M20 2SE

    and this is the address that you will need to use on court papers.



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  4. #4
    Basic Account Holder cinnamondk Novitiate

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    Default Help needed on next step

    Hi All,

    Looking for some advice from all you great minds about my next steps here


    28/05/2011 - FORMAL LETTER OF COMPLAINT
    22/07/2011 - LETTER BEFORE ACTION

    Finally got a reply from OnTheBeach 12 Aug saying they acted as the middle guy to pass on my complaint to the Principal Supplier of the Hotel "On holidayicon Group" and the supplier of the property has offered to refund my Hotel cost even thou the claims are apparently unwarrented. Thou as far as im concerned I bought the Holiday from OnTheBeach no matter what they call themselves I bought it from them they sold it to me as a package over the phone and bought flightsicon/transfers and hotel through them and paid 1x price.

    Im a bit confused here as what to do next. I was hoping for them to bargin at the least... But just the cost of the hotel is about 850GBP

    The holiday cost me 1322.09
    I also spend 1100 getting back from holiday
    And was asking for additional 500.00 (for 4 people for loss of enjoyment)

    They seem to be trying to avoid any responsibility and not responding according

    Should I send them a Final warning? and move to ABTA arrabatration OR should I aim for small claimsicon court? Worth nothing Im alos not in the UK for a few months atm

    Karl



  5. #5
    Basic Account Holder cinnamondk Novitiate

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    Default Re: Abandoned... Nightmare package from OnTheBeach, what can I do?

    hi guys,

    The holidayicon supplier via the company who sold the holiday refunded only the hotel element.

    Im going after the rest but just a quick one am I right presuing the company that sold the holiday OR should i be presuing the supplier of the holiday?? The company that sold it advised this, is this a deflect attempt on their part since they sold it to me in first place??


    thanks

    karl


  6. #6
    Basic Account Holder greasmonkey Novitiate

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    Default Re: Abandoned... Nightmare package from OnTheBeach, what can I do?

    if you check teletex holidays it says they are package holidays
    but after you have booked and paid they tell you you will
    have diferent paynents on your credit card bill
    so at the time of booking it is a package holidayicon


  7. #7
    Basic Account Holder cinnamondk Novitiate

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    Default

    Quote Originally Posted by greasmonkey View Post
    if you check teletex holidays it says they are package holidays
    but after you have booked and paid they tell you you will
    have diferent paynents on your credit card bill
    so at the time of booking it is a package holidayicon
    Yesi totally agree they`ll do anything to hide behind the fact we`re not a pacakage holiday company even in my case the company I bought it of started telling me about holiday was atol protected over the phone and booked for and paid for it all as 1 transaction. I'm convince its a package holiday..

    Just have those moments of doubt where you think, are they really just an online travel agent that happen to sell you 3 holiday items together in what looked like a package
    Holiday or should you really be going after the actual supplier. I suppose its like buying a tv from agros and it breaks within a reasonabl period of time, why would you goto the manufacturer when you bought it from argos?


  8. #8
    Basic Account Holder greasmonkey Novitiate

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    Default Re: Abandoned... Nightmare package from OnTheBeach, what can I do?

    send another letter before action, tell them what you think you are entiled to
    between what you have got back and what it cost you if they dont come to
    any agreement then
    take them to the small claimsicon court its time someone stood there ground
    you bought from them you never had any contact with anyone else


  9. #9
    Basic Account Holder OcenK Novitiate OcenK's Avatar

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    Default Re: Abandoned... Nightmare package from OnTheBeach, what can I do?

    There is no point of taking the issue to them, approach lawyer and take it to the consumer courts.


  10. #10
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    Default Re: Abandoned... Nightmare package from OnTheBeach, what can I do?

    The thread is nearly 18 months old!


  11. #11
    Basic Account Holder Brownguy53 Novitiate

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    Default Re: Abandoned... Nightmare package from OnTheBeach, what can I do?

    Onthebeach have been on bbc watchdog only a few months ago. If you join a forum like holidayicon watchdog and holiday truth they have many customer service reps there. I've also found tweeting them can help



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