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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Can my mum rent a property I own and claim Housing Benefit?


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Morning CAGgers - quick question...

 

If I bought a flat for my mum to rent would she be able to claim housing benefit to cover the rent? Mum only has a state pension coming in - or will have when it's due in June.

 

Me and my sister both moved to London years ago and my mum lives up north but wants to be closer to her family and grand-kids.

 

I've looked at various sites and the general opinion is that she can claim.

 

Any help appreciated.

 

TJ

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I think not. It is my understanding that there is on the form asking whether your landlord is a relative of yours. You would need to ask your local council but I think this is the sort of thing they clamp down on.

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AFAIAA this would be an absolute no-no if you live in the property at the same time, but if it is a vacant property with a proper tenancy agreement in place, then it might be possible subject to an examination of the case and interview. You would have to demonstrate that it is not a tenancy contrived solely to receive HB.

 

In the current environment - probably much harder to get around.

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I'm looking into this issue for some-one else at the moment. This is what I have found so far with regards to housing benefit for family member landlords.

 

I live in a property owned by a family member - can I claim housing benefit?

 

If you live in a property owned by a family member and pay them rent, you may be entitled to housing benefit. However, this will not be the case if you (or your partner) are responsible for a child and are renting from the other parent of that child.

The council will also want to check:

 

  • that you're paying rent on a commercial basis. In other words, that it's a proper tenancy, not just an informal arrangement between family.
  • that the arrangement has not been set up in order to take advantage of the housing benefit system - this is called a 'contrived tenancy'. For example, if your landlord only asks you to pay rent when you are not working (and so are eligible for housing benefit), but not when you are working (and earning too much to claim housing benefit), this would be a contrived tenancy.

The main issue with these claims is whether or not the claim is 'contrived'.

The tenancy agreement must be a 'legally enforceable' agreement, which the local authority/rent officer will scrutinise to find anything which they can reject the claim on.

 

From what I can gather, the family member tenant, must be treated in the same way as an unknown tenant would be with a commercial tenancy, including eviction procedure for non payment of rent, etc.

 

Unfortunately, even with these regulations being adhered to, some councils/local authorities appear to be making the decision of 'contrivement' based on the fact the tenant is a family member. This fact alone is not a basis for refusal of Housing Benefit being awarded, according to guidance and regulations.

 

The CPAG website, has a 7 day free trial, of the online welfare benefits and tax credits handbook 2011. I would suggest you have a look at the guidance in there before attempting to procede with this. (I think it's in chapter 10).

 

I completely agree with sidewinder, and the current environment theory.

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Thanks folks - not as clear cut then. It does seem though, mum would qualify for HB given her sole source of income is state pension, and that if she would rent elsewhere (i.e not owned by me) there would be no problem. I do understand the contrived issue, but it's an absolute no-brainer to prefer that any HB would go back into the family pot.

 

More research needed I reckon.

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Hi folks,

 

I do believe that along with the contract not being contrived, if you can prove that you would invest in the flat and rent it out commercially and just prefer to do so to your mother, there would be little to argue about? You are a landlord, who is renting to a family member under the exact same contract, rather than a stranger!

 

Good luck.

 

JQ

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Is it just me that would love to know why you are charging your own mother rent? When you were a child, did she charge you rent? I wish my mother was still alive - she would have been welcome to live in a flat of mine free for as long as she lived.

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Is it just me that would love to know why you are charging your own mother rent? When you were a child, did she charge you rent? I wish my mother was still alive - she would have been welcome to live in a flat of mine free for as long as she lived.

 

Hi DD - I'm not sure if your comment deserves a reponse but you're getting one anyway. Over the last 15 years mum has been in an abusive relationship with a guy who was bankrupt. This man took mum to the cleaners and sucked away all her income, money she had made from the sale of my parents house when they divorced, forced her to take out loans on his behalf in her name etc.. you get the picture. Four years ago Mum eventually found the courage to leave this man, and buy him out of their house. At 56 she had to take a short-term mortgage to pay him off and clear debts - requiring her to take a second job. She was mentally and physically destroyed by the experience. During this time I have completely renovated her home, fitted a new kitchen, bathroom, carpets and decorated throughout to make it her home. She was made redundant in January and gets her state pension in June. Since then I have paid her £800/month mortgage as well as the £1200 rent on my own home. Mum desperately wants to move to London to be near me and my sister and my sisters kids. I have the chance to buy a flat for her, in the village where my sister lives, in doing so help my sister out at the same time as mum can support with childcare. Mum has the opportunity to rent privately and qualify for HB - why can't she therefore rent from me as the council has a legal obligation to pay her housing benefit regardless? That is all I'm asking.

 

I'm sorry you lost your mum - I'm doing everything I can to make my mums life easier and happier - I feel you are questioning my dedication and devotion to my mother - you can do one!

 

Thanks everyone else for for your comments and constructive advice - I do appreciate it. I think I now need to get some advice for a property lawyer to see what my next move is.

 

TJ

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