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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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APCOA Parking speculative invoice. Please Help


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On the 10/03/2011 I parked at X Railway Station in order to catch a train to London. I had no coins on me and as it was 6am could not change my notes for coins in the ticket office. As a result I had to pay for my parking by phone. I was also in a rush to catch the train and so did this at the same time as retrieving my pre-ordered ticket from the machine.

 

As a result of this I made a tiny error. Instead of typing in the 4 digit code for X I got one number wrong and typed the code for Y station. This payment was accepted (I have a record of it leaving my account).

 

When I returned later that day I found that APCOA had given me a "Civil Parking Notice" for £80 (down to £50 if paid early).

 

I wished to query this so I telephoned them and spoke to a very reasonable man who assured me that my story would vindicate me as I had obviously acted honestly and with the best intentions, I had simply made a very human error. However, he told me that I had to appeal in writing.

 

I did this and my appeal was rejected.

 

Fine I thought, but I'm not letting them keep my £2.50 as well. Surely if they accept that as a valid payment (albeit for a different car park) they cannot also take a fine from me! They cannot have their cake AND eat it!? I wrote another letter requesting a refund. This has now also been rejected and they are still demanding £50.

 

They have also told me that "Should any further correspondence be received rearguing this matter it will be returned without comment".

 

What should I do? Many people seem to advocate ignoring these notices however I am wary of this.

 

Thankyou in advance,

S

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APCOA is a Private parking company so just ignore and and dont contact them and dont pay seems to be the advice.

 

Others will follow this, I am sure, with Ignore Ignore Ignore!

 

Same with all PPC`s like NCP and Parking eye and the millions of others. I did!

Saved me hard earned cash and changed my anger to a smile when convinced!

so sent 10% of "dodgy fine" to help this website.:whoo:

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On a similar subject, If I get a ticket at Gatwick airportr from apcoa, can it also be ignored if they are employed by crawley council rather than BAA?

 

Did you receive one?

 

If you did, post it up with details removed, that will help us help you.

 

Jogs

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No I didn`t but mate was close today. It`s just I think I read somewhere about private companies employed by councils etc would make a difference???

 

Wanted to know if to avoid like the plague or smile and collect another set!

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Be very careful at Aiports as they are also governed by the Airports Act and normally Road Traffic Orders apply in all areas surrounding Terminal Buildings. Therefore it would be a Penalty Charge Notice and not a Parking Charge Notice that would be served.

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  • 1 month later...

Unfortunately I appealed to APCOA parking regarding my 'Enforcement Notice' and in doing so admitted that I was the driver. They have rejected my appeal. Can I still ignore the threatening letters or do they have a case against me as I admitted to being the driver.

Many thanks for any help

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  • 4 weeks later...

can somebody advise me please?

 

my son received a 'Parking Enforcement Notice' London Luton Airport from APCOA in april

 

Today received a letter from Roxburghe Debt collectors stating it is a 'parking charge notice'.

 

does he akcnowledge it or just ignore it. As he is out of the country at the mo I don't want to do anything to give these vultures any leverage.

 

many thanks

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  • 3 months later...

My car was parked at an APCOA car park next to a mainline station a few weeks ago and payment was attempted via text message, as had been done many times in the past and since. For whatever reason, the payment by text didn't go through. Two days later there was a "Parking Enforcement Notice" on the windscreen that said if the parking charge was paid within 14 days it "would be reduced to £40.00" (it didn't say what the non-reduced charge would be). I called APCOA the next day to explain the situation but was told I needed to put it in writing, which I did that day.

 

I didn't hear anything for a while until I received a "Notice to Owner and Final Reminder" from a company called Parking Collection Services, who stated they were acting on behalf of APCOA. This letter said that I now owed them £120! I called APCOA and they told me they had no record of receiving my letter (note that they didn't say they hadn't received it, just that they had no record of it being received) and that I had to deal with Parking Collection Services on the matter. LESSON: If you're going to send any written correspondence, make sure you send it registered post.

 

So I emailed and sent a registered letter to Parking Collection Services, for which I have proof of delivery. My letter requested a response within 3 working days of (recorded) receipt of the letter and I heard nothing back from them. Then over the weekend (over two weeks after Parking Collection Services received my letter) I received a letter from Debt Recovery Plus Ltd, which appears on the face of it to be a different company to Parking Collection Services although their addresses are almost identical. This letter now states I owe £140, which must be paid within 7 days!

 

If it were just me, I'd ignore this as unenforceable as advised elsewhere. However, the prospect of going through a debt recovery process has my wife extremely worried and so I really need to do something to sort this out. My instinct is to contact APCOA and explain the situation to them again and even offer to pay for the 2 days parking as has been done every other time the same car park has been used. In fact, over the last two years, I've spent almost £900 with APCOA with over £250 of this being via the text payment service! I'm not a crook trying to avoid paying for parking!

 

I'd very much appreciate any sound advice the members of this forum can offer!

Edited by macman365
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Thanks oddjobber. That would be my approach, but the threat of a debt recovery process is making my wife sick with worry. I'm hoping there's something I can do that, while not acknowledging nor accepting their claim, means I don't have this threat hanging over us for the next few weeks.

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Debt collectors can do nothing to you, stop worrying.

If you contact them in any way shape or form you just encorage them to send more letters.

If you IGNORE them they give up after only a few letters. There realy is NOTHING to worry about by ignoring them!

I speak from experience.

hello all:-)

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A debt recovery process must be based on there being a debt.

These people are not chasing a debt but a gift of money from you - albeit trying to make it look and sound both official and scarey to encourage you to make that gift.

 

They may say they are Bailiffs to really frighten people but a bailiff cannot act as a bailiff until it has been to Court and following that there has been a CCJ that was not paid within time limits. After that hollow threat they take paper out of the other stationery box marked Graham White Solicitor - who failed to show up the only time they tried going to Court. Although much huffing and puffing about Courts to frighten you even more, these people avoid Courts for fear of the publicity of it being found out the whole system in nothing but a money making 'skam'.

 

Read around some more threads for reassurance. Come back with any query and a "pep talk" when wavering!

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Thanks SURFBOY. I'm willing to ignore it, but my wife certainly isn't. Would sending a letter based on one of the templates referred to elsewhere on this site (I can't post a link to the letter template thread for some reason) help expedite the situation, or risk making it worse?

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no

ignore them totally.

 

get her to read this forum.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Be very careful at Aiports as they are also governed by the Airports Act and normally Road Traffic Orders apply in all areas surrounding Terminal Buildings. Therefore it would be a Penalty Charge Notice and not a Parking Charge Notice that would be served.

 

 

the key to this is the words on the ticket

 

if it [ONLY] says:

 

Penalty Charge Notice

 

 

then its real

 

ANYTHING ELSE

its a PPC and can be ignored totally

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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They are not interested in what you have to say and in my oppinion sending them anything will only encourage them to write to you further because they know they have got a "live one " who is on the border of giving them his hard earned money!

Ask your wife to have a read of this forum and lots of other internet forums, they ALL tell you to IGNORE.

Contacting them realy is a waste of your time and money.

Do some reading on this subject, the internet is a very informative tool.

hello all:-)

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