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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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DAZ ARBON, Carter forbes??


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Hello all,

Has anyone any knowledge of the dealings of the above names.

An E-Mail landed in my inbox today, headed dear client, accompanied by a rather nasty threatogramme styled content. Threatening that if no contact made with them by tomorrow, the account will be escalated and extra charges will be applied.??

 

I have had no dealings with them at all and they have not supplied any details of account nos or names of anyone that I am supposed to owe this alleged debt to.

 

All suggestions will be greatly received.

 

 

"EXEMPLO DUCEMUS"

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have you checked the email address the mail came from? Might give some clues. To me it sounds like a s cam email (it wouldn't let me type the word.....why is that?)

Today is the tomorrow you worried about yesterday, and all is well!

 

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Hi

 

I received the same type of communication today I have an outstanding account with Uncle Buck which I was advised has been passed to Carter Forbes. I also received a text from Uncle Buck today advising me to contact Carter Forbes as my file has been prepared for legal action. I had previously contacted Carter Forbes last month a few times by email and post but have received no reply to communication only emails to call them. I sent goodwill gesture payment in April no response then today I received the email described above from the same person who originally contacted me from Carter Forbes (wasn't from Daz Arbon but same communication). I keep receiving texts to contact by phone from them but have continued with written communication.

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Carter Forbes YES! I have heard of them, a nasty piece of work by all accounts.

 

As for Daz Arbon probably a figment of their imagination.

 

We will contact the client and inform them that we are representing you as a collection specialist and looking to secure the payments as a matter of urgency. We utilise all manners of communication to ensure that we explain the current situation to the client and the potential repercussions of non-compliance. Our management team are well trained in establishing and maintaining relationships with your clients as well as feeding back the information to you in a mutually agreed time frame and format. We will collect your debt quickly and effectively.

 

Well if you don't know what it is they are after then I would leave well alone, are you aware of any outstanding debts?

 

As for adding extra charges, go right ahead, you won't have to pay them!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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2100%!!!!!!!!!!!!!!!

 

Why oh why are these firms allowed to extort this money from those who can least afford it...

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Also had communications with Carter Forbes, requested CCA, they didnt respond so put the account into dispute. Had to laugh at their website and the bully boy " we only give you two chances". So far I have had at least 6 emails the most recent being last week,. I have been offerred discounts ranging from 25% to 60%. Lost the CCA chaps? Re; Your Uncle Buck account, would love to a judge to see that rate of 2100%, be good to get the press inolved too, 2100% is nothing more than a loan shark. Shame on CF for getting involved, really bottom of the barrel stuff.

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http://www.carterforbes.co.uk/credit-control.php

 

Just done a little more reading of their website, and it is very obvious that even these lot breach the OFT DCG, as they openly admit, to answering the phones answering "In your name" and then if a client is not paying their bill we can transfer the debt to our own debt recovery section so it looks like the debt had been escalated!

 

So that will be "unfair business practices" for a start!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I note that, as is the case with many members of the CSA, that Carter Forbes rather amateurish website does not comply with the requirements of the Companies Act 2006.

 

The CSA code of conduct requires all its members to act within the law; whilst the CSA is just the shabby debt industry bum-licking club, CPUTR makes it an offence for a business to not comply with a code of conduct it says it is enrolled in.

 

The style reminds me somewhat of Greenhalgh's the aggressive solicitor/DCA who were made to wind their necks in by the SRA/OFT.

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That bloke is horrendous. The average (non CAG) person getting an email from them and finding that site via Google would feel as if they were being doorstepped and threatened inside their own home.

Wouldn't buy a used car from him that's for sure. Probably worked his way down from extorting other kids dinner money at school, to car clamping to his current exalted position.

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Thank you all for your swift input.

 

The problem that is the most annoying to me, is the fact that they call me "client", I have had no dealings with them whatsoever and no company has informed me of them acting/ threatening on their behalf and most of all, the E-Mail from them has absolutely no particulars of claim as to any alleged debt or a name as to whom they are purporting to represent/intimidate on the behalf of. It is merely an E- threatogramme with directions to phone them.

 

Why do these people not write hard copy and conduct business in a proper manner??.

 

"EXEMPLO DUCEMUS"

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  • 4 weeks later...

Losingmymind,

 

I have not responded to them as yet, as I do not know who, or what they claim to represent.

Pay day loans are for 1 months duration plus 1 contractural interest only.

all the add ons are wishful thinking from them and are grossly OTT.

 

"EXEMPLO DUCEMUS"

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  • 1 month later...
  • 3 weeks later...

even if you was in debt with a company and carter forbes bought your debt its not legal as you have never signed a contract with them, also if YOU only sign a contract and no one on their side does its still not a legal binding contract.

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What backy are they putting in there pipes,,, !!!!!!!!!!!!

statistics prove that consumer debtors simalarly are more likely to pay when the debt is esculated!!!!!!
There having a giraffe, I more tend to dig me heals in and come on here to have a DCA taunt..

[sIGPIC][/sIGPIC]Happyhippy1959

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