I sent a letter to Direct Line 40 days ago to request all information held against me but I have had no response - in the letter I asked that if a fee was due then they should notify me as soon as possible. I have had no response or acknowledgment from them. Do I now send another SAR with £10 enclosed and if so do I have to give them abother 40 days to comply?

Yes

Yes

Yes

sorry to say, but before you get involved in this stuff you do some background reading. You don't need to do a lot, but it is clear from what has happened to you so far that you didn't do any reading.

Inform yourself a bit and then you will find that the parties clear and you won't waste time. I'm afraid that the 40 days you have wasted so far is really just a gift to direct line and just another tiring frustration yourself.

The statutory fee for a Subject access request is £10.

The 40 days begins from when they receive payment,and are also satisfied that the person making the request is the subject entitled to copies of the data.

A word of advice-make sure any request is specific-ie;that you bullet point all the info you are requesting.

Secondly,send a copy of a utility bill as proof of address and a copy of passport/driving licence with signiture blocked out,as proof of name.

This ensures they cant later delay matters by asking for this proof-easier to do it from the start.

Finally,make sure you send it to the right address-you will find that on this site.

I sent a letter to Direct Line 40 days ago to request all information held against me but I have had no response - in the letter I asked that if a fee was due then they should notify me as soon as possible. I have had no response or acknowledgment from them. Do I now send another SAR with £10 enclosed and if so do I have to give them abother 40 days to comply?

Knowing what these companies are like, I bet they either binned it or it is on a slow boat ride to India. A number of Insurers don't list their post received and it is not scanned for workflow purposes. A company like Direct Line would I expect respond with the SAR info within a couple of weeks, so if you haven't go it, they have lost your request. I did read that DL have outsourced some of their post to an office in India.

Suggest that you send in a new request to DL head office marked for the attention of Data Protection/compliance officer with the £10 fee. The 40 days should be from the original request date, if you have proof of sending. But take the advice of the site team as advised above, as to how you make the request.

Registered office: 3 Edridge Road, Croydon, Surrey CR9 1AG

Great thanks guys - will get the SAR across to them today.