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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Applying for a budgeting loan


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please help! I've become a single parent of three 16,15 and 16 months, I have to move out of my home to one closer to the older childrens school and college as my ex took the family car and I just can't get them there! I'm on income support, and I get caters allowance as my youngest sons has ADHD, I am going to see the new house this Sunday and its a strong possibility it will be suitable, now the difficult part, I need £675 deposit and £675 rent for when I move in, I've been advised to apply for a budgeting loan so I've called for the form today, I'm just worried as I don't know how to fill forms in! Do I make my situation seem worse? Because to be honest it's bad anyway! I'd need help with moving too as I now don't have. Car to move the smaller stuff in! I really need someone who is clues up on this because I just don't know how I'm going to manage to fill it in properly, if someone can help I would be most grateful! I must add that my ex also took the fridge freezer the washing machine and the tumble dryer! What a gent! So for the last four weeks I have had to live with three children like someone out of the middle ages not buying much food as it would go off quickly! Really need some advice!

Edited by lancsgirl1
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No you don't need to make your situation sound worse. Budgeting loans in general are awarded if there is sufficient funds in the budget and you satisfy the criteria and Social fund debt is under the limit. As a family unit, the maximum you will get is £812.00. It's cut and dry with a budgeting loan, they do not take into account the urgency of your need or health issues of you and your family. It will be repaid by making deductions from your benefit.

 

They cannot help with a deposit, but they can help with rent in advance. There are deposit schemes out there run by local councils - you should enquire about those for the deposit.

 

If you answer some questions for me, I can advise you.

How long have you been claiming income support, more than 6 months or less than 6 months?

Do you currently owe any money to the Social Fund (budgeting loan, Crisis loan)? If so, how much?

Do you have any other debts or arrears that you pay out on a regular basis? - you don't need to give me details, just yes or no is sufficient.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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I have been on is since 10th nov 2010

I don't owe any money as I've never claimed any benefits before this.

I have debts yes x

 

I will go and see the council about help with rent in advance on Monday I didn't know about this x

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Budgeting loan

 

Who is eligible?

 

You may be able to get a Budgeting Loan if you or your partner have been claiming or getting payment of one of the following benefits for at least 26 weeks:

  • Income Support
  • income-related Employment and Support Allowance
  • income-based Jobseeker's Allowance
  • Pension Credit

 

and you need help to pay for any of the following:

  • furniture or household equipment
  • clothing or footwear
  • advance rent or removal expenses for a new home
  • travelling expenses
  • things to help you look for or start work
  • improving, maintaining or securing your home
  • repaying hire purchase or other debts you took out to pay for any of the above

How much do you get?

 

You can apply to borrow between £100 and £1,500. The final amount of Budgeting Loan you get will depend on:

  • whether you are single
  • whether you are a couple
  • whether you are single or a couple, with children
  • any existing money you owe to the Social Fund
  • your ability to repay the loan
  • your savings - your award will usually be reduced by the amount of any savings you or your partner or civil partner have above £1,000 (or £2,000 if one or both of you is over 60)

 

The following can't be taken into account:

  • the urgency of your need
  • any health problems you or your family might have

Who is eligible?

 

You can apply for a Community Care Grant if you are either:

  • already getting Income Support, income-related Employment and Support Allowance, income-based Jobseeker's Allowance, Pension Credit, or payment on account of one of these benefits
  • likely to start getting one of these benefits within the next six weeks because you're moving out of care

 

and any one of the following applies:

  • you're moving out of residential or institutional care to live independently
  • you're moving to a new home which will be more suitable for you following an unsettled period in your life and are being resettled by an organisation like a local council or voluntary organisation
  • you need help to stay in your home and not go into residential care or hospital
  • you need help because you and your family face exceptional pressure, such as family breakdown or because one of you has a long-term illness
  • you look after someone who is ill or disabled, or has been released from custody on temporary licence
  • you need help with expenses such as visiting someone who is ill, or to attend a relative's funeral

How much do you get?

 

The amount you might get depends on your circumstances.

Effect of savings on awards

 

The amount of Community Care Grant you may get is reduced if you have savings of:

  • over £500 where you and your partner are aged under 60
  • over £1,000 where you and/or your partner are aged over 60

Crisis Loan – who can apply

 

You can apply for a Crisis Loan if you:

  • are aged 16 or over
  • don't have enough money to meet your (or your family's) immediate short term needs in an emergency or as the result of a disaster
  • think there will be serious damage or risk to your (or your family's) health or safety without the loan

A Crisis Loan can help cover the following short term needs:

  • meeting daily living expenses
  • rent in advance
  • board/lodging charges
  • residential charges for a hostel
  • pre-paid meter fuel debt
  • travel expenses if you are stranded away from home

A Crisis Loan can also help if either of the following applies:

  • you have suffered a disaster like a fire or flood that has caused a lot of damage and you need help to meet other expenses like replacing household items and clothing
  • you have been awarded a Community Care Grant and you're moving out of institutional or residential accommodation and don't have enough money to pay advance rent to a non-local authority landlord

How much do you get?

 

There is no set amount for a Crisis Loan. The amount you may be able to borrow will depend on:

  • your individual circumstances
  • any savings you have
  • whether or not you have any outstanding loans from the Social Fund

These were taken from the direct gov website.

 

A budgeting loan is highly unlikely to cover you request for the deposit and rent in advance. You would be more likely to get help throuh a crisis loan for that and you must have been in receipt of a means tested benefit for a minimum of 26 weeks without even a break of 1 day (this can include if you were a partner on someone elses claim).

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A budgeting loan will cover the rent in advance. It's one of the tick boxes on the form. It will also help with removal expenses. It won't cover a deposit, neither will a Crisis Loan or a Community Care Grant - both CCG's and CL's were overhauled last month. For a Crisis Loan, there has to have been a disaster or an emergency to pay for rent in advance. For a Community Care Grant, there needs to be a need for community care. You apply for a Crisis Loan and a Community Care Grant on the same form now. The budgeting loan in a stand alone application.

 

You've been on IS for long enough to qualify (26 weeks). You have no current social fund debt. That means you will be eligible for £812 on a budgeting loan, and you are likely to get it. (I'm assuming you have no savings!).

 

It is extremely important that you tell them on the form about your debts. The reason they ask this is because if a person has other debts to pay, they will reduce the repayment rate of your budgeting loan, so that you will be paying it back at a lower cost each week (and spread over a longer period) than if you had no debt. Where you have no debt, they will apply the highest deduction to your benefit.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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That's right I have no savings, I'm so grateful for your help, my sister has just called and I've told her what's happening, I've not told anyone how bad its got and not wanted them to see how bad it's got, she's paid for my internet and telephone to be put back on, taken our clothes to be washed and been and got me a small pug in cool box so I can buy milk ECt ECt, I will tell them about the debts.

Im just printing off the forms, I wonder if the fact I've been left with no fridge ECt ECt and I'm having to move nearer to my sister for support and help will help with the ccg or cl? If I am eligible for the bl then I'm happy! Feels like there's a little bit of light at the end of this nightmare! You don't know how much you have all helped I'm so grateful and can sleep a little easier this evening xxx

I will let you know how I get on xx

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On its own, no. A fridge tends to be classified as non essential (extremely hard to get an award for a fridge, unless you are an insulin dependent diabetic). I even had a case once where the person was an insulin dependent diabetic and he was refused an award for a fridge on the grounds that he used his neighbours fridge, and there was no reason that arrangement could not continue. It went all the way to the IRS and was still unsucessful. You would also need to be able to demonstrate an emergency or a disaster (such as a flood) for a Crisis Loan, or demonstrate that you had a need for community care for a community care grant.

 

You can still apply though - the worst that will happen is they will turn you down. With the BL, these are rarely turned down when you meet the criteria.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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deffo worth tryin for fridge thoe as when we did last yr when hubby was made unemployed ours packed in and couldnt get another we explained it to them and got a crisi loan to help get a new one so worth a try, good luck to you and like above be honest about debts and who get what and how much it helps with the repayment decision xx

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A crisis loan don't help with household items anymore unless there is a disaster. They stopped Crisis loans for all household items in April of this year, but there is an exception in the events disaster, such as a flood etc.

 

Still - the worst they can say is no - so always worth a shot.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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  • 2 weeks later...

Hi people! Update from me, I went to see the house and took it straight away! It was too good an opportunity to miss, and the landlady said she could wait a month for the deposit. So I heard back from social fund today, crisis loan peeps said thanks but NO thanks! But I was expecting that anyway, so I called the budgeting loan people and it was done today and they have offered me £812"!!!! Can't believe it I'm so thrilled! I've just got to wait for the offer to come through and sighn the papers and then it will go into my account, thanks so much to all of you who offered advice I couldn't have done it without you! I thanks you and my family thanks you!!! Xx x x x

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There you are, see! Your funds will credit into your account within 3 days of them receiving back the signed offer letter.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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It is highly likely that the reply envelope will be a second class reply so if you need to get the declaration to them quickly you can call the social fund department to ask them for a fax number and a n appointment with a custoner service person at the JCP office so that it can be faxed over for you.

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  • 7 months later...
Budgeting loan

 

Who is eligible?

 

You may be able to get a Budgeting Loan if you or your partner have been claiming or getting payment of one of the following benefits for at least 26 weeks:

  • Income Support
  • income-related Employment and Support Allowance
  • income-based Jobseeker's Allowance
  • Pension Credit

 

and you need help to pay for any of the following:

  • furniture or household equipment
  • clothing or footwear
  • advance rent or removal expenses for a new home
  • travelling expenses
  • things to help you look for or start work
  • improving, maintaining or securing your home
  • repaying hire purchase or other debts you took out to pay for any of the above

How much do you get?

 

You can apply to borrow between £100 and £1,500. The final amount of Budgeting Loan you get will depend on:

  • whether you are single
  • whether you are a couple
  • whether you are single or a couple, with children
  • any existing money you owe to the Social Fund
  • your ability to repay the loan
  • your savings - your award will usually be reduced by the amount of any savings you or your partner or civil partner have above £1,000 (or £2,000 if one or both of you is over 60)

 

The following can't be taken into account:

  • the urgency of your need
  • any health problems you or your family might have

Who is eligible?

 

You can apply for a Community Care Grant if you are either:

  • already getting Income Support, income-related Employment and Support Allowance, income-based Jobseeker's Allowance, Pension Credit, or payment on account of one of these benefits
  • likely to start getting one of these benefits within the next six weeks because you're moving out of care

 

and any one of the following applies:

  • you're moving out of residential or institutional care to live independently
  • you're moving to a new home which will be more suitable for you following an unsettled period in your life and are being resettled by an organisation like a local council or voluntary organisation
  • you need help to stay in your home and not go into residential care or hospital
  • you need help because you and your family face exceptional pressure, such as family breakdown or because one of you has a long-term illness
  • you look after someone who is ill or disabled, or has been released from custody on temporary licence
  • you need help with expenses such as visiting someone who is ill, or to attend a relative's funeral

How much do you get?

 

The amount you might get depends on your circumstances.

Effect of savings on awards

 

The amount of Community Care Grant you may get is reduced if you have savings of:

  • over £500 where you and your partner are aged under 60
  • over £1,000 where you and/or your partner are aged over 60

Crisis Loan – who can apply

 

You can apply for a Crisis Loan if you:

  • are aged 16 or over
  • don't have enough money to meet your (or your family's) immediate short term needs in an emergency or as the result of a disaster
  • think there will be serious damage or risk to your (or your family's) health or safety without the loan

A Crisis Loan can help cover the following short term needs:

  • meeting daily living expenses
  • rent in advance
  • board/lodging charges
  • residential charges for a hostel
  • pre-paid meter fuel debt
  • travel expenses if you are stranded away from home

A Crisis Loan can also help if either of the following applies:

  • you have suffered a disaster like a fire or flood that has caused a lot of damage and you need help to meet other expenses like replacing household items and clothing
  • you have been awarded a Community Care Grant and you're moving out of institutional or residential accommodation and don't have enough money to pay advance rent to a non-local authority landlord

How much do you get?

 

There is no set amount for a Crisis Loan. The amount you may be able to borrow will depend on:

  • your individual circumstances
  • any savings you have
  • whether or not you have any outstanding loans from the Social Fund

These were taken from the direct gov website.

 

A budgeting loan is highly unlikely to cover you request for the deposit and rent in advance. You would be more likely to get help throuh a crisis loan for that and you must have been in receipt of a means tested benefit for a minimum of 26 weeks without even a break of 1 day (this can include if you were a partner on someone elses claim).

 

I thought the maximum allowed break between qualifying benefits was no more than 28 days..Am I wrong in thinking this?

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