I am looking for a bit of advice.

I bought an acer laptop from Comet in Sept 2009 and after approximately 6 - 8 months i was getting barcodes on the screen and the battery wasnt lasting more than an hour, spoke to several people from Comet and took it back to store for them to send back to Acer, was never sent back but checked in store, laptop was only reset to factory settings and was told battery was fine.

In Feb 2011 the battery was completely dead and laptop was cutting out using the charger, after several emails and phone calls i was to send it back and if a manufacturing fault was found i was to recieve an exchanged laptop.

To cut a long story short the battery was found to be faulty and a refurbed one issued, the laptop has been back to their service centre 4 or 5 times and told no fault could be found. I think the fault is the socket on the laptop where the charger goes in to.

I went to consumer direct and trading standards and now Comet say the charger is faulty and have replaced that, i know its not the charger as i tested it on another Acer laptop to check before i sent it away.

Also today the laptop has been gone 4+ weeks and Comet told trading standards they have replaced the charger and tightened the socket into laptop JUST IN CASE IT WAS LOOSE AND CAUSING PROBLEMS.

Am basically banging my head against a brick wall, this has been going on since Feb and this time 4 weeks and i still dont have the laptop back.

Can anyone offer me any advice on what to do next.

going by your description on the symptoms - i'd say you are correctthey have 28days to repsir each timei know you have - but cannot you politely suggest to them

they resolder the DC in socket!

p'haps you could ask comet if they will be prepared for you to get in inspected by an ind eng [which is what they should be making you do anyhow?]

and if it proves to be confirmed this is the problem - will they then fix it properly & refund the inspection fee [which is what should happen]

i'm suprised consumer direct have not pointed to this , as its how SOGA should work.

dx

Thread Moved.

Hi thanks for your reply but think its way beyond that now, spoke to Comet again this morning and laptop has been away 4+ weeks and they keep saying its in transit but dont know where it is, think its time for court action.

Comet have replaced the charger which after 4 attempts they couldnt find the fault when in the previous job sheet they said there was no fault with the charger, i am finding they have lied to me on most occasions just to fob me off.

Whether its fixed or not i am disgusted in the way they treat customers.

Court action or national papers i think

noy court action yet!

you need to put your claim in writing and get a response first.

You should list whats happened and ask for refund or replacement using the following terms from soga:

If you want to get a faulty item replaced or repaired

You have the right to get a faulty item replaced or repaired, if you're happy with this (or if it's too late to reject it). You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.

Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:

• reduction on the purchase price, or
  
• your money back, minus an amount for the usage you've had of the goods (called 'recision').
  

If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this.

You have six years to make a claim for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.

The important bit about inconvenience etc.

Hi thanks for replying, i have already put this in writing and sent it recorded delivery as advised by consumer direct and gave 14 days for response,that was on 4 April, Comet said send it back to them and if a manufacturing fault was found they would exchange the laptop.

It has since been back 4 or 5 times as they couldnt find a fault, when i told them i had videod the fault the last time it came back they now say its the charger when on the previous job comet specifically say there is no fault with the charger.

They have definately caused inconvenience 4+ weeks this time and 1-2 weeks every other time, its a joke they just dont listen.

I feel i have no other option

vik.x

Fair enough if they have not offered any compensation or anything for your inconvenience.

good luck

Hi spoke to comet again today and threatened them with local press if laptop doesnt appear in store tomorrow and lo and behold will be in store tomorrow.

Fixed? well we will see.

My question is who can advise me further regarding this fault which i believe isnt fixed properly, soliciter or trading standards?

take it in to a reputable local specialist and get them to look at it and maybe get them to fix if necessary or get a report, but will cost tho.

but could get money back if they accept report and then fix.

I am looking for a bit of advice.

 

I bought an acer laptop from Comet in Sept 2009 and after approximately 6 - 8 months i was getting barcodes on the screen and the battery wasnt lasting more than an hour, spoke to several people from Comet and took it back to store for them to send back to Acer, was never sent back but checked in store, laptop was only reset to factory settings and was told battery was fine.

 

In Feb 2011 the battery was completely dead and laptop was cutting out using the charger, after several emails and phone calls i was to send it back and if a manufacturing fault was found i was to recieve an exchanged laptop.

 

To cut a long story short the battery was found to be faulty and a refurbed one issued, the laptop has been back to their service centre 4 or 5 times and told no fault could be found. I think the fault is the socket on the laptop where the charger goes in to.

 

I went to consumer direct and trading standards and now Comet say the charger is faulty and have replaced that, i know its not the charger as i tested it on another Acer laptop to check before i sent it away.

 

Also today the laptop has been gone 4+ weeks and Comet told trading standards they have replaced the charger and tightened the socket into laptop JUST IN CASE IT WAS LOOSE AND CAUSING PROBLEMS.

 

Am basically banging my head against a brick wall, this has been going on since Feb and this time 4 weeks and i still dont have the laptop back.

 

Can anyone offer me any advice on what to do next.

Hi vas.28

I was sorry to hear of the problems you have experienced.

Having looked into this matter, I have been advised that you were contacted today by a member of the directors team to resolve this matter. After further investigation, we have been able to confirm that you were originally offered an exchange in February should a fault be found. Please accept my sincere apologies that it has taken so long to confirm this and reach a resolution to your satisfaction.

There will be internal investigation in to what went wrong, so that we can prevent situations such as this occurring again.

Again, please accept our apologies for the inconvenience this has caused.

Chris from Comet

Does that mean Vas gets a new Computer? or is Chris Comet just apologising and that he is not giving you a new computer!

Hi i did indeed get a new computer after months of haggling and stating my case.

I returned to comet store yesterday to find the laptop had been taken apart and soldered (as a precaitionary measure) it wasnt actually classed as a repair so i refused it until i had spoken to trading standards again.

I got home to recieve a phone call saying if i returned to store i would get an exchange.

I am so glad that comet finally came to their senses but the money it has cost me in phone calls, fuel and stress is unbelievable.

The staff in the Carlisle store were very helpful and couldnt be faulted but staff on the other end of the phone, especially the higher up you go arent as helpful.

But result in the end.

i shall mark this as won

and thanks to the comet rep for getting it sorted.

dx

satieteam

Hi dont think it had anything to do with the comet rep on this occasion, i refused the repair to laptop and got a phone call 30 mins later from directors team to say an exchange had been authorised.

Probably just sick of me, but doesnt matter got sorted in the end.

well done just shows it pays to keep at em.

Hi

Welcome to The Consumer Action Group.

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

It can be bit confusing at first.