Thread: Micking vs RBS

Hi,

I can't believe RBS, I have just had a call from them to say that they will only refund:

Card Misuse (if under £10)
Charges incurred because of charges
Unpaid Items
Duplicate Charges (??)

However they will not refund any Referral Charges - My claim is almost £3000 with interest, all but £60 are Referral Charges, so they have told me I can claim back £60!!!!! Apparantlely I will receive a letter tomorrow stating this.

I said that I did not believe this to be the case and advised I would get back to them.

Their response is to the first letter being sent, in light of the letter I receive tomorrow should I proceed straight to the Court?? or still send the letter before action?

They also said that the OFT's statement refers to charges applied to Credit Cards and the Current A/C charges have not been looked into.

Thanks
Michelle

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• Micking vs RBS
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Micking,

You need to respond to there letter excepting there offer as an interim payment but will still be going for full hit after your stated date.

If you title this letter "before action" but keep the dates in line with your original time table.

Hope this helps