A&L letter after LBA sent out

**Funky Nimrod** · 13th September 2006 10:03

looks like i got the standard letter from A&L....I will read it to you...

Having reviewed the circumstances surrounding your complaint, I can confirm that the charges rasied in accordance with the charging policy within the terms of the conditions of the account.
Charges are published in our marketing literature for current accounts which provides customers with an informed choice of products before opening an account. we also provide copies of terms and conditions icon

of the account when it is opened. Any changes or amendements to the terms and conditions icon

are notified by post, through statements inserts and our website, which complies with the Banking Code icon

of practice.
The office of fair trading report of april 6th 2006, although touching briefly on current accounts, did not give any specific recommendations regarding the level of charges for current accounts. Should any industry wide consultation arise on this matter, Alliance & Leicester will participate as appropraite.
We feel our charges are reasonable and competitive compared to the indusrty and that they are clearly shown within our literartue on our website, as well as being detailed on minthly current account statememnts. Our range of great value current account products offer market leading rates and are regularly featured in newspaper best buy tables.
In view of the above, i regret to inform you that our original decision stands...

your G Collins.

So what do you think of that??

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**livelylad** · 13th September 2006 10:47

Originally Posted by Funky Nimrod

looks like i got the standard letter from A&L....I will read it to you...

Having reviewed the circumstances surrounding your complaint, I can confirm that the charges rasied in accordance with the charging policy within the terms of the conditions of the account.
Charges are published in our marketing literature for current accounts which provides customers with an informed choice of products before opening an account. we also provide copies of terms and conditions icon

of the account when it is opened. Any changes or amendements to the terms and conditions icon

are notified by post, through statements inserts and our website, which complies with the Banking Code icon

of practice.
The office of fair trading report of april 6th 2006, although touching briefly on current accounts, did not give any specific recommendations regarding the level of charges for current accounts. Should any industry wide consultation arise on this matter, Alliance & Leicester will participate as appropraite.
We feel our charges are reasonable and competitive compared to the indusrty and that they are clearly shown within our literartue on our website, as well as being detailed on minthly current account statememnts. Our range of great value current account products offer market leading rates and are regularly featured in newspaper best buy tables.
In view of the above, i regret to inform you that our original decision stands...

your G Collins.

So what do you think of that??

standard rubbish, continue with your timetable . After the 14 days are up register a claim omn MCOL.

**Lil** · 13th September 2006 15:33

I think they have a pile of these waiting for us lot!!

**Hamster** · 13th September 2006 15:41

I got prtty much the same reply from colin hughes (customer services A&L). I it to small claims court and just got a letter from northampton county court icon

this morning saying A&L intend to defend the claim within 28 days so iam just going to continue and see what happens

**Funky Nimrod** · 13th September 2006 16:47

Kinda thought that it was a standard letter. Going to keep going and get my hard earned dosh back. Viva la Resistance!

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