Patricia Pearl - Small Claims Procedure - A Practical Guide|
An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.
£19.99 + £1.50 (P&P)
BAILIFFS - The Law and Your Rights
Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
£13.95 + £2.00 (P&P)
Basic Account Holder
Shrunk new Dress during dry cleaning
Hello I dropped off my wifes dress to the local dry cleaners it cost £6.50 to clean. The dress was new and cleaned first time.
The dress itself has shrunk there is now approx 1 cm of lining showing at the bottom. Having complained the dry cleaner said that they can only follow instructions on the label. And some garments from China are prone to such shrinkage issues. He told me to speak to the retailer about this. But they are not interested and are saying its an issue with the dry cleaner.
He has offered to alter the dress out of goodwill. I am considering going to small claims court. But I think the dry cleaners arguement will be that he has used reasonable care and skill to clean the dress.
I would like your opinions on what my options are if anyone has had similar experiences as it is an expensive dress worn once only.
Many thanks for your responses
Re: Shrunk new Dress during dry cleaning
Welcome to The Consumer Action Group.
I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.
Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.
Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.
It can be bit confusing at first.
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