Basic Account Holder
Shrunk new Dress during dry cleaning
Hello I dropped off my wifes dress to the local dry cleaners it cost £6.50 to clean. The dress was new and cleaned first time.
The dress itself has shrunk there is now approx 1 cm of lining showing at the bottom. Having complained the dry cleaner said that they can only follow instructions on the label. And some garments from China are prone to such shrinkage issues. He told me to speak to the retailer about this. But they are not interested and are saying its an issue with the dry cleaner.
He has offered to alter the dress out of goodwill. I am considering going to small claims court. But I think the dry cleaners arguement will be that he has used reasonable care and skill to clean the dress.
I would like your opinions on what my options are if anyone has had similar experiences as it is an expensive dress worn once only.
Many thanks for your responses
Re: Shrunk new Dress during dry cleaning
Welcome to The Consumer Action Group.
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