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The book is easy to understand and clearly explains the rights
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Since my last post, I have received a letter saying thatthey dont think the charges are unfair and that they won't refund my money. I then sent them a final letter before action, to which they offered me £125. I sent them a letter saying that I would be happy to accept the £125, but I would also need them to refund the rest too and that I would be happy to go through the court process to get it back.
They have until Friday 5th May to refund it.
Doest anyone know how, if at all, binding these confidentiallity things people are asked to agree to when receiving a refund are?
If you agree to confidentiality and break the agreement, they can pursue you for repayment of what they paid you, their costs in doing so, etc...
If you don't trust yourself to keep quiet, or simply if you don't want restrictions on getting YOUR money back, don't agree to it. It won't make the slightest difference to the end result, it's only a bonus to the banks if they can get one less person to yell it from the rooftops.
My personal feeling is that if they're ready to pay up when demanding confidentiality, they're ready to pay up anyway. My attitude to NWB was "hell, no, it's my way or my way", and it was my way, lol. (a very satisfying experience, btw)
Apologies to people who I was in the process of helping, I may be gone some time.
' Thank you for your letter dated 28th April.
I confirm that my offer was made in Full and final settlement of your complaint with Barclays Bank PLC and therefore I will not be able to pay the sum of £125 as an interim measure. I acknowledge that you require your claim to be settled in full and note your additional comments. However, after careful consideration, I regret that I am not able to increase my offer.
If you would like to accept my offer of £125, please sign and return the acceptance form enclosed with my letter of 24th April. If you do not wish to accept this offer, I apologise in advance as it would appear we are unable to reach an amicable resolution.
Yours sincerely
Lawrence White
Customer Relations Manager'
I have today issued a moneyclaim for the £350.00 plus £118.62 plus the court fee of £50.00
If, by some way, the bank insist on a confidentiallity agreement, then I will agree to it and you will hear no more about this claim. If they don't - well I'll let you know.
Sent DPA letter 21 days ago No reply yet
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