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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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atos appeal with the tribunal


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hi i was claiming incapacity benefit from january 2007 ,it was stopped after a atos assesment in june 2009 ,i was not in the best frame of mind and didn't appeal in the required time allocated ! when i did try and appeal iwas ignored ,i had letters sent back answering the most menial part of my letter etc etc ! I have now launched an appeal with the tribunal , but have been told by friends not to attend without a legal/medical representative .

can anyone advise me as to what i should do .it has taken two years of stress to get this far (with no money ) i have drafted a letter to the C A B asking for assistance .can anyone recommend an advisor that can attend this tribunal with me and present my case ?

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hi nystagmite thank you for your reply.

no i haven't really tried anyone bfore ! i didn't realise how underhand the system can get ,for an idiot like me . thank you for your advise i will look it up !

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Hello there. I'm sorry to hear you're going through this, lots of us here have.

 

Good advice from Nystagmite. In some areas, Welfare Rights are working with CAB nowadays. I hope you find some help.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Hello again Andy. I have a sticky about tribunals in the yellow part of the titles page of this forum. I know that HadEnough used the template letter to draft out a case for Welfare Rights, I think it was, and that it helped him win.

 

Once you have a copy of your Atos assessment, you might want to use the template to help whoever advises you.

Illegitimi non carborundum

 

 

 

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Whether or not you have an adviser, you should attend. Many advice services, although they can help prepare the appeal, may have no funding for going to tribunal with you, and in fact in most cases there is nothing much that the adviser can do when there anyway. The most important things are good preparation, a good written submission (including ripping apart the atos report), written evidence from professionals about your condition, and attending the tribunal yourself so that you can answer any questions the tribunal has.

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thanks all, i wish i had joined this forum years ago !

since i have contacted the appeal tribunal ,and stated my case ,including mentioning that the one doctors finding were totally farcicle ,and the other two times ,atos never had a qualified doctor (their words not mine) i have been sent another questionairre which i have filled in ! i dont know if this is due to the tribunal people stepping ing or are they just getting their house in order for the hearing .i have been deceived so many times by these people i dont know what ! or who to beleive !

i realise that all these helpful agencies are short of funding so it will be hard ! does any body know if i am allowed to record the hearing (if there is one ) these atos people are not to be trusted in any way !

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thanks HB

just found the template letter you recommended ! brilliant i never knew the approach should be legal as well a medical ! great add on by bookworm as well .i just think i might be too far down the road for that ! my particular problem is that the dwp/atos have stalled me until i am out of the 13 months appeal date ! the problem was i wrote a few times not knowing they were going to be as underhand as they are ! i never recorded my letters or kept records ! ireally have been stupid think a good guy out there would pick up my letters and direct themin the correct way ! i dont really have a credible file except a few letters of exchange between us ! but in all i meantion the words my appeal so i am hoping any proper person will realise i have been steared away from what i am entitled to ! but who knows?

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Andy, I think you should take advice from CAB and/or Welfare Rights or the Community Legal team. I'm not expert in the system and you may need to apply again for ESA [don't take my word for it] but if you end up at the appeal stage, then this time you'll know what to do.

 

The template is based on what my OH drew up for my own appeal, using the DWP rulebook and it worked for me and since I shared it, for some other caggers too. I think you will get there, but you need people to guide you down the right route.

 

My best, HB

Illegitimi non carborundum

 

 

 

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It is not illegal to record Atos or the DWP. It is illegal (very unfortunately) to record an administrative tribunal such as hears benefits appeals. (Why on flaming earth shouldn’t we,?….but the law’s the law, and it would be a criminal offence.)

So the answer is to insist on taking laborious manuscript notes and typing them up immediately afterwards (keeping the original handwritten notes as well.)

That having been said, a cynical colleague of mine once observed that it is funny how those with the best mobile phones\MP3 recorders etc also seem to have the best memories for detail when typing up full notes. I don’t know what she can have meant.

Frankly with recent judicial announcement that some judges will now be using laptops in court, the law is making an ass of itself about this - but there it is.

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  • 1 month later...

hi all again ! thank you for your advice which i was in the throws of taking when out of the blue expecting and apperance date fron the first tier tribunal i have recieved a letter saying my appeal has ben struck off it says no further action can be taken on my appeal for i b ! does anybody know if i can appeal against the decision ! there are factual errors in their reasons for the decision !

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You can apply to the tribunal service to have the appeal reinstated within one month of it being struck out, giving them the reasons why you feel they were wrong to strike out your appeal.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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