Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder Bazz Novitiate

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    Default Shop Direct vs me

    Well, I decided to look into this after I was told that I have PPIicon on my shopping catalogue.
    So I sent a SARicon request, which they provided within 7 days, I works out that I had paid over 600 in PPI, and that I was paying a third towards PPI per month.

    SO I decided to request this back, and for them to stop the PPI.

    I received a reply within 2 weeks, which both requests have been refused.

    I had a woman phone me, who asked to speak to me, and I was busy but I requested that she dealt with this via letter, because I wasn't recording the conversation. She then told me, that she would decide whether to deal with this or not, based on the fact that I had refused to speak to her.

    What do I do now??


  2. #2
    Site Team dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk's Avatar

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    Default Re: Shop Direct vs me

    fosicon

    dx

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  3. #3
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    dj1971 Informative dj1971 Informative dj1971 Informative dj1971 Informative

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    Default Re: Shop Direct vs me

    As dx has already suggested if your catclogue company have given you a final responseicon which states they are not willing to refund you then you can refer your case to the Financial Ombudsman Service (fosicon).

    This is a free service to you and an adjudicator will look at your case and decide whether they were right or not to refuse your claim.

    Good luck

    DJ



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