Thread: lloyds tsb response to unfair charges claim

Originally Posted by MIKE NELSON

Having recently sent the appropriate paperwork off to Lloyds, I am disturbed and puzzled to recieve the following...

They are argueing that the office for fair trading allows them not to pay, and they quote the following... "But the important point is ( re new OFT guidelines) is that the guidelines only concern "default" charges. The fees we charge for going over an overdraft limit and for reeturned payments are not any kind of default penalty. They are fixed standard prices for the service we provide in these situations. So according to our legal experts, the OFT's guidelines on credit card default do not in any way apply.

This is a worrying turn, if not predictable as the banks will do anything to delay and obfuscate the issues.

Has anybody else recieved a similar reply?

What suggestions are their for responding to letters such as these from the banks?

Is it wise to continue with the next phase of the claims?

Or is there a better pathway in regard to a successful claim?

Please pass these thoughts on to others and let me know asap...

Regards Mike Nelson e-mail mike.inmajorca@yahoo.co.u k

hi its just a [problem] to try and make you give up. just continue with your timetable, threads in your bank forum will help. good luck

Incidentally the charges, according to Lloyds are a standard charge, that means they are not a treu pre estimate of their liquidated losses doesnt it?

Also a service is something you elect to have or not as the case may be finally does their T&C not suggest that spending money you dont have is a default then?

LOL sounds to me like they think youre as cabbage like as you are green looking.

JMHO

Glenn

Hi,

You'll find a letter to respond in this thread. Feel free to steal and adapt for your own purpose.

http://www.consumeractiongroup.co.uk...ughing-my.html

Don't let them get away with it!

Zoot

Carry on Mike, follow the guidelines set out on the forum and a few months later you will get them back, just like I did recently.