Do I give them 28 days or stick to my 14?

bong · 11th September 2006 10:18

Morgan Stanley responded to my lba icon

with a standard letter enclosing complaint handling procedure & timescales, which says they aim to respond in full within 28-56 days, depending on what investigations they need to do. Do I ignore this and proceed after my 14 days (tomorrow)?

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**sarah13** · 11th September 2006 10:20

stick to your own timetable. ON WITH THE FIGHT!
good luck

bong · 11th September 2006 11:31

Well if you're sure the court isn't going to say it looks like they made an attempt to deal with it within an (albeit longer) timescale and I was too impatient to wait and therfore I'm not entitled to get my court costs back...?

**sarah13** · 11th September 2006 13:13

read some more faqs if you still arent sure

**Yaesu** · 11th September 2006 14:32

Sarah is right, stick to your own time-table, not theirs!

SS

**lesser1010** · 11th September 2006 14:34

stick to your own timetable,let them know you mean what you say.

**reload** · 11th September 2006 14:36

What they said

bong · 11th September 2006 14:45

Thanks everyone, it's good to get some reassurance.

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