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    • A key member of the US central bank, Raphael Bostic, tells the BBC rates might only ease "at the end of 2024".View the full article
    • A key member of the US central bank, Raphael Bostic, tells the BBC rates might only ease "at the end of 2024".View the full article
    • OK, thanks, I won't wait for them. On a side note, some of the posts on here are a bit frustrating, I read through five pages or so of someone going through the court process rooting for them as I'm reading, then nothing, not heard of again. Left here wondering what the outcome was, lol!
    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because there was still £69 owing, I paid it and thought it would correct once the CRA's updated their reporting cycle. However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account ......... has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi,

am wanting some advice about council tax arrears. Have had an arrangement with the council following a liability order for a few months. I have made some of the repayments, but not all as hubby is out of work at the mo (it is in his name)

Now they have said that they will put action on hold til 5th april, but then will send to bailiffs.

Where do i stand with this? Is there anyway I can persuade them not tosend to bailiffs and what will happen if they come around?

I know i have read on here of vulnerable people - would we qualify for this.

Hubby is on contribution based jsa, I work and we have a 12 yr old in the house

Any advice greatfully recieved.

I want to pay this, but just can't pay the last £400 in one monthly payment

Thanks

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It may be in hubbies name, but you are jointly liable. As he is out of work, have you claimed council tax relief? There is another year looming where you will have to pay that as well as the arrears.

 

You do not have to let the bailiffs in and they cannot break in. They can, however, walk in through an open door, so if it should reach this stage, make sure all doors and windows are locked

and if you have a car, park it at a friends house so they can't take that. After a few unsuccessfull attempts, they usually hand it back to the council.

 

Continue to pay as much as you can to the council and not to any bailiff should he call.

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if you are in receipt of a low household income, then make a claim for council tax benefit, you may apply for benefit to be backdated, but normally it will only be backdated if you can demonstrate that there were good reasons that you did not apply earlier

 

also ask the council tax department to put further recovery action on hold, pending the outcome of your benefit claim

 

even if you do not qualify for council tax benefit, this may buy you some time and delay debt being passed to bailiff's

 

you can try asking the council if you can pay the arrears over 2 instalments in april and may - and request that they delay the new year's instalments so that you pay that over june to march

 

however the council tax department are unlikely to be willing to offer you a special arrangement for the debt at this stage, as you failed to:

a) make payments in the first place, resulting in the liability order

b) meet the special arrangement set up after the liability order was obtained

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Thanks for your help.

I am not quibbling with the fact that I am jointly liable - am just gutted its come to this, i have done everything possible to get it paid off, but unless we don't eat for a month - it just isn't going to be possible. Was so hoping to start the new bill and keep on track with it this time - but that looks highly unlikely now!

If they are unwilling to set up a new arrangement, which i understand maybe difficult to do, then if i suggest and attachment of earnings then what are the chance of them agreeing to that scenario. Am thinking that route because I can pay off as much as i can in april and then the final bit will come out of my wages at the end of april.

I really appreciate any help that can be given as this is causing me so much stress at the moment and am so worried about it which tbh is the last thing i need.

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best advice is to try to speak to a senior officer/team leader/manager

 

from experience, most council tax officers have very little discretion and are very rigid about sticking to the department's standard processes/procedures, if you want to come to a more individual solution, you need to escalate to someone more senior who has more discretion

 

personally i would try to avoid the attachment order, however if you do end up going this route, you need to be aware that you would still have to pay your april installment for the new financial year on top of the attachment order for the previous financial year

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