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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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car damaged by fire, who pays?


zeff737
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Hi, can any one help?

Whilst out for a walk last weekend the car that we had parked next to set on fire (arson suspected)

Our car was badly damage and may be written off.

 

We only got back to it as the fire crew was leaving.

 

The owner of the burnt out car refused to give her details for us to claim against.

 

Can we force her and claim off her insurance or do we have to claim off our insurance?

 

Thanks.

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You have to claim off your own Insurance. You can't prove them liable for their car catching fire and therefore damaging your car.

We could do with some help from you.

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Thats very unfair.

i was parked two spaces away (the space between us was empty) her car was gutted, the one parked next to it on the other side was very badly damaged as was mine.

There were witnesses to which car was the cause of the fire.

 

If i was parked outside a house i would be anle to claim off them, afterall this was not my fault why should i loose my NCB?

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Thats very unfair.

 

I was parked two speces away with an empty space between us, the car that was parked next to her on the other side was very bady damaged as was mine.

 

There were witnesses as to which car started the fire.

 

If i were parked next to a house that caught fire i would be able to claim from their insurance.

 

Why should i loose 12 year NCB over something that was nothing to do with me?

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Thats very unfair.

 

My car was parked 2 spaces away with an empty space between us. The car that was parked on the other side of hers was also toast.

 

There were witnesses as to which car was ablaze and as such caused mine to be damaged.

 

If i were parked next to a house that set on fire im sure i would be able to claim from their cover.

Why should i loose 12 years NCB over something that was not my fault?

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I sympathise with you,

That's the law I'm afraid, it may seem unfair, it’s also unfair to the person whose car was set fire to (assuming they are innocent), why should they also pay out for your car?

Regarding the house, only if the owner deliberately set fire to it (providing they were not a nut job with diminished responsibility) could you have any chance. If it were an accident (chip pan, bonfire gone wrong, electrical etc) then again they are not negligent.

If it's proven the owner of the car was complicit in the arson, then you may have a different case.

You won't lose all your ncb, 2 years from your max ncb (which usually is only allowed up to 4,5,or 6 years, there are others on the board who will have a better understanding of this than me).

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Nothing to add to Mwynci. It is all about legal liability, not moral responsibility or consequential cover from the first loss event.

 

If you park next to anything that catches fire, you are just plain unlucky. You would have to prove that the owner of the car that caught fire was legally liable which would be difficult, to be able to claim from them.

 

If you have a no claims discount you will lose 2 years worth or if you only have 1 year it will reduced to 0 or if you have protected no claims it won't reduce (unless you have had another claim) but your premium from renewal will be loaded.

We could do with some help from you.

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so i have to claim and pay for it on my next insurance, something seams very unfair about this, if i had hit the car and it was my fault then fair enough, you would asume the 'fire' part of a policy would cover other poor sods that get caught up in it, after all, 'third parties are covered on a TPFT policy........so what am i if not a third party?

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  • 10 months later...
MY Renault Megane decided to set itself on fire, no fault of mine. I had it for 5 months before it decided to do this, I had 10 years NCB which wasn't protected.

The car is a write off, how much NCB will i lose

 

The reduced NCD will be based on the usual maximum NCB they allow for the discount. So if this is normally 5 years, then at the renewal you will have 3 years NCB, having lost 2 years NCB for the claim.

We could do with some help from you.

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well i did have 9Years NCB so you reckon i should have 7 after the claim?

 

Ask your Insurers. They may only allow you 3 years NCB from renewal.

We could do with some help from you.

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so i have to claim and pay for it on my next insurance, something seams very unfair about this, if i had hit the car and it was my fault then fair enough, you would asume the 'fire' part of a policy would cover other poor sods that get caught up in it, after all, 'third parties are covered on a TPFT policy........so what am i if not a third party?

 

Is your NCB protected?

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I think I'm going to upset everyone here except zeff737!

 

Car A is the car that was set on fire and car B is zeff737's car. Car A is insured and this insurance includes third party liabilities. As a result of car A being set on fire or it just happening, as can happen, car B suffers damage. The proximate cause of the damage to car B is the fire at car A. Who's to say that this wasn't by someone with a grudge against car A? Will never be able to prove this.

 

In the first instance, I'd obviously be telling my own insurers but surely they'll want to make as much a recovery as possible against car A's insurance? Times are hard!

 

Zeff737, have you spoken with your own insurers about this? What do they say?

 

Would love to hear how you get on. Both hubby and I are insurance geeks!

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Wonky I think your missing the point over third party liabilties, proximate cause was the arson attack to the car, therefore the real third party (or the at fault third party)was the arsonist who holds the negligence, not the owner of the vehicle that was set fire to who (unless proven there is a connection). The fact about a grudge makes no difference unless car a was somehow involved in the act of setting fire, if someone had a grudge against me, punched me and my blood went on your shirt, would I be liable for the cleaning bill? (let's not discover that one!)

This does of course differ from the likes of RTA liability for thefts where the driver is named.

You never know though the insurer's could have made a recovery (it can happen if the third party's insurers are not that good), flogging a dead horse however can sometimes be as costly as the recovery you are seeking when you take into consideration staff costs, time to keep the file open etc.

Good though, :-) I like to hear a follow up to the claim liability cases and hear other opinions.

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Wonky I think your missing the point over third party liabilties, proximate cause was the arson attack to the car, therefore the real third party (or the at fault third party)was the arsonist who holds the negligence, not the owner of the vehicle that was set fire to who (unless proven there is a connection). The fact about a grudge makes no difference unless car a was somehow involved in the act of setting fire, if someone had a grudge against me, punched me and my blood went on your shirt, would I be liable for the cleaning bill? (let's not discover that one!)

 

Point well made.

 

It would be a bit like a robbery taking place, with a room full of people. Wonky is the first person to have his wallet taken, so everyone else in the room holds him responsible when their wallets/purses get taken.

We could do with some help from you.

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  • 2 weeks later...

Well all, im delighted to say that my car was insured as a classic car, which you dont build no claims discount from but you do tend to get considered better in claims like this.

 

Our insurance company have claimed all costs from the other (cows) insurance and it could not be construde to be in any way our fault........

 

Which is just and fair as far as we can see. why the hell should i loose out for someone elses misfortune! .......it turns out the car was torched by someone she ripped off...........over a drug deal!!!:-D

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  • 1 year later...

Hi I am New to this and found your thread

my car was set on fire

This was started by some body that stole the tax disc out of the the car next to my car and then set on Fire as my car was next to it it got damaged this car is owned by my Wife

my car was on privet land and was on a sorn with no insurance

i have contacted her insurance company and they wont except liability

i am interested to know how you got your money back or any other help

Michael

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Hi I am New to this and found your thread

my car was set on fire

This was started by some body that stole the tax disc out of the the car next to my car and then set on Fire as my car was next to it it got damaged this car is owned by my Wife

my car was on privet land and was on a sorn with no insurance

i have contacted her insurance company and they wont except liability

i am interested to know how you got your money back or any other help

Michael

 

You would have to find out something which made the other car owner liable for the situation that led to your wifes car being damaged. In this example on this thread, I think it was found out that the other car owner was involved in criminality. So I expect the criminals Car Insurers had no choice but to pay out.

 

If you cannot find out anything to make the other car owner liable, you are unlikely to get anywhere.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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