Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    Basic Account Holder frog_soton Novitiate

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    Default travelodge-smoking 'fine'

    I am having the same problem at the moment............
    Just recieved a letter from travelodge stating they want 150 within 10 days
    My problem is that I booked 3 rooms, 2 for friends and I have two 150 bills!
    One in my name and one in their name

    I am a non smoker, so wasnt smoking in my room.
    I have no idea what happend in my friends rooms as i didnt stay in there.

    anyone know what i can do for the 150 fine in my room?


  2. #2
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    Default Re: travelodge smoking fine

    Quote Originally Posted by frog_soton View Post
    I am having the same problem at the moment............
    Just recieved a letter from travelodge stating they want 150 within 10 days
    My problem is that I booked 3 rooms, 2 for friends and I have two 150 bills!
    One in my name and one in their name

    I am a non smoker, so wasnt smoking in my room.
    I have no idea what happend in my friends rooms as i didnt stay in there.

    anyone know what i can do for the 150 fine in my room?
    Welcome to CAGicon.

    You will need to start your own thread.


  3. #3
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    Default Re: travelodge-smoking 'fine'

    New thread created


  4. #4
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    Default Re: travelodge-smoking 'fine'

    Can you scan the letter, wash personal details and post it here via photobucketicon.com. Alternatively tell us exactly what the letter states.


  5. #5
    Basic Account Holder frog_soton Novitiate

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    Default Re: travelodge-smoking 'fine'

    thanks for your reply, i will get the letter scanned in tomorrow


  6. #6
    Basic Account Holder frog_soton Novitiate

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    Default Re: travelodge-smoking 'fine'



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  7. #7
    Basic Account Holder frog_soton Novitiate

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    Default Re: travelodge-smoking 'fine'

    i have tried pasting a link but says i cant until i have made 20 posts
    so here is the link.....
    flic.kr/p/9r71XP
    please add http to the beginning of this flic.kr/p/9r71XP


  8. #8
    Basic Account Holder stevetheboy Novitiate

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    Default Re: travelodge-smoking 'fine'

    I too have stayed at the Briqhton Travelodge. The room I stayed in was so filthy that I doubt anyone could tell if smoking had taken place.


  9. #9
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    Default Re: travelodge-smoking 'fine'

    Quote Originally Posted by frog_soton View Post
    i have tried pasting a link but says i cant until i have made 20 posts
    so here is the link.....
    flic.kr/p/9r71XP
    please add http to the beginning of this flic.kr/p/9r71XP
    Sorry, its not working.


  10. #10
    Site Team 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man Highly authoritative 42man's Avatar

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    Default Re: travelodge-smoking 'fine'

    Amazing....civil recovery for smoking in a room, where next. If it was me I would ignore it....I would love this to get to court and then stand up in front of a judge and state that I didn't smoke....what proof do they have that it was YOU, the only thing that connects you with this is that you paid for the room....what a joke !!....keep us posted.


  11. #11
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    Default Re: travelodge-smoking 'fine'

    Is there any way we can get to see the letter? OP cannot seem to post it up.


  12. #12
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    Default Re: travelodge-smoking 'fine'

    The link works...its http://www.flickr.com/photos/bouncyc...n/photostream/

    I agree with the above, it is very unllikely they would pursue this to court, firstly what is their proof ?. Secondly even if you did smoke, what exactly does the 150 cover ? (I very much doubt they employed a 'specialist' cleaner), I also doubt they turned anyone away because the room was unavailable, it sounmds like a nice lil earner for them though.

    A simple letter back saying, you did not smoke, you did not breach their T & C's and that you shall charge them for any further correspondence is what i would recommend.

    Andy


  13. #13
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    Default Re: travelodge-smoking 'fine'

    I was just reading the other thread on this from 1 year ago...it seems they charged the amount to the persons card, so be careful they don't decide to just take money from your account.....


  14. #14
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    Default Re: travelodge-smoking 'fine'

    I would also send this to the Office Of Fair Trading too....


  15. #15
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    Default Re: travelodge-smoking 'fine'

    Quote Originally Posted by 42man View Post
    I was just reading the other thread on this from 1 year ago...it seems they charged the amount to the persons card, so be careful they don't decide to just take money from your account.....
    The OP should consider cancelling his card today to thwart any such attempt.

    Being a non smoker would be easily provable to a judge too - GP's and anti smoking clinics have those machines that can tell by carbon dioxide in lungs or something.

    I also wouldn't be surprised if it was a housemaid or other member of staff having a crafty one, and then blaming the OP to avoid getting caught.

    Or maybe the company just randomly applies these smoking "fines" in their own little Speculative Invoicing scheme.


  16. #16
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    Default Re: travelodge-smoking 'fine'

    CIVIL RECOVERY SOLUTIONS LIMITED
    2ND FLOOR
    145-157 ST JOHN STREET
    LONDON
    UNITED KINGDOM
    EC1V 4PY


    Registration Number: Z1819860
    Date Registered: 01 July 2009 Registration Expires: 30 June 2011

    Data Controller: CIVIL RECOVERY SOLUTIONS LIMITED

    Address:
    2 KING STREET
    NOTTINGHAM
    NG1 2AX
    This register entry describes, in very general terms, the personal dataicon being processed by:
    CIVIL RECOVERY SOLUTIONS LIMITED

    This register entry contains personal dataicon held for 4 purpose(s)
    Purpose 1
    Staff Administration
    Purpose Description:
    Appointments or removals, pay, discipline, superannuation, work management or other personnel matters in relation to the staff of the data controller.
    Data subjects are:
    Staff including volunteers, agents, temporary and casual workers
    Relatives, guardians and associates of the data subject
    Data classes are:
    Personal Details
    Family, Lifestyle and Social Circumstances
    Education and Training Details
    Employment Details
    Financial Details
    Racial or Ethnic Origin
    Religious or Other Beliefs Of A Similar Nature
    Physical or Mental Health or Condition
    Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):
    Data subjects themselves
    Relatives, guardians or other persons associated with the data subject
    Current, past or prospective employers of the data subject
    Education, training establishments and examining bodies
    Suppliers, providers of goods or services
    Financial organisations and advisers
    Central Government
    Employment and recruitment agencies
    Transfers:
    None outside the European Economic Area
    Purpose 2
    Debt Administration and Factoring
    Purpose Description:
    The tracing of consumer and commercial debtors and the collection on behalf of creditors. The purchasing of trade debts, including rentals and instalment credit payments, from business.
    Data subjects are:
    Customers and clients
    Relatives, guardians and associates of the data subject
    Data classes are:
    Personal Details
    Financial Details
    Goods or Services Provided
    Offences (Including Alleged Offences)
    Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):
    Data subjects themselves
    Relatives, guardians or other persons associated with the data subject
    Current, past or prospective employers of the data subject
    Business associates and other professional advisers
    Other companies in the same group as the data controller
    Suppliers, providers of goods or services
    Credit reference agencies
    debt collectionicon and tracing agencies
    Traders in personal data
    Central Government
    Courts / Tribunals
    Transfers:
    None outside the European Economic Area
    Purpose 3
    Advertising, Marketing & Public Relations
    Purpose Description:
    Advertising or marketing the business of the data controller, activity, goods or services and promoting public relations in connection with that business or activity, or those goods or services.
    Data subjects are:
    Customers and clients
    Complainants, correspondents and enquirers
    Advisers, consultants and other professional experts
    Data classes are:
    Personal Details
    Family, Lifestyle and Social Circumstances
    Goods or Services Provided
    Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):
    Data subjects themselves
    Business associates and other professional advisers
    Suppliers, providers of goods or services
    Transfers:
    None outside the European Economic Area
    Purpose 4
    Accounts & Records
    Purpose Description:
    Keeping accounts related to any business or other activity carried on by the data controller, or deciding whether to accept any person as a customer or supplier, or keeping records of purchases, sales or other transactions for the purpose of ensuring that the requisite payments and deliveries are made or services provided by him or to him in respect of those transactions, or for the purpose of making financial or management forecasts to assist him in the conduct of any such business or activity
    Data subjects are:
    Customers and clients
    Suppliers
    Complainants, correspondents and enquirers
    Data classes are:
    Personal Details
    Financial Details
    Goods or Services Provided
    Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):
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    Central Government
    Transfers:
    None outside the European Economic Area



  17. #17
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    Default Re: travelodge-smoking 'fine'

    Interesting to see that they use an 0871 number too....so they make money everytime you call !! I notice they do not have a credit licence either !!


  18. #18
    Basic Account Holder frog_soton Novitiate

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    Default Re: travelodge-smoking 'fine'

    The 0871 number is whats put me off phoning CRS to complain about it, I have phoned the hotel direct and they have said i need to deal with their civil recovery agent.

    I have searched google for smoking fine travelodge and smoking charge travelodge and found quite a few other people that have had the same problem after staying at a travelodge hotel, so i definately wont be booking another travelodge again in a hurry!

    Looks like i will have to phone their 0871 number on monday as was unable to find an alternative to 0871 288 3823 on saynoto0870.

    so, you think i should contact OFT and trading standards?

    thanks


  19. #19
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    Default Re: travelodge-smoking 'fine'

    Why do you have to phone? there is a perfectly good mail system, use that.

    You should never phone anyone like this unless you can record the phone callicon. Anything said that is not legal or goes against you will be denied at a later date should you need to recount it. With a letter, you have a hard copy for use later if required.


  20. #20
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    Default Re: travelodge-smoking 'fine'

    The OP should write back and state that he is a non-smoker and ask for what evidence they have that he is responsible for any cleaning done to his room. As for the other guests, no doubt the hotel will have their details so why arn't they persuing them seperately? The OP cannot be expected to be responsible for their actions bheind closed doors just because he booked the room(s). I doubt if Thomas Cook would be liable for people smoking in hotel rooms booked via them.



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