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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Help please, I have done wrong, did not declare correct income for Tax credit


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Hi all,

 

I rcvd a letter from the compliance HMRC team, they found out that i claimed my income for 09/10 was £12,420 and but the figure from my employer was £28,760.

 

£28,760 was indeed my actual income. I have been asked to contact them urgently.I know am in in trouble, but am glad this is finally out. i have not been sleeping for days as i had been carrying this guilt with me since.

All these started when my child started nursery and all the WC +CTC +CHB used to pay for my child's Nursery fees. I am depressed, been crying as i don't know what to do.

 

Pls help. What do i say when i call the compliace team, will i go to prison?. will they notify my employer e.t.c?.....

 

I do not have any excuse, but i must say as i single working Mum, having to pay all the bills and getting my child to go to nursery while am at work, TC was my the only way to survive. i don't claim any other welfare benefits.

 

Please Advise me, what can i say to them when i call, or do i just keep quiet and let them send me an overpayment letter? does it work like that?.

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Hello Arike, welcome to the forum.

 

We're not here to judge, and you will get some help on how to approach this. I think you should contact them soon, as it will look better than just hiding. HMRC are never in the wrong, as they see it and you do have something to be concerned about here.

 

You will have to pay back the money, but I'd say prison is unlikely and usually a last resort. Have a read around the forum, because there have been lots of cases recently. Your local CAB should be able to advise you and have links with HMRC. I know someone was going to ask them to contact HMRC on their behalf, but I don't remember what happened.

 

Try not to worry too much, just go about sorting this now it's in the open.

 

I hope someone who's been through this will know what to say to the compliance team, or that the CAB will be able to help.

 

HB x

Illegitimi non carborundum

 

 

 

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Hello Arike, welcome to the forum.

 

We're not here to judge, and you will get some help on how to approach this. I think you should contact them soon, as it will look better than just hiding. HMRC are never in the wrong, as they see it and you do have something to be concerned about here.

 

You will have to pay back the money, but I'd say prison is unlikely and usually a last resort. Have a read around the forum, because there have been lots of cases recently. Your local CAB should be able to advise you and have links with HMRC. I know someone was going to ask them to contact HMRC on their behalf, but I don't remember what happened.

 

Try not to worry too much, just go about sorting this now it's in the open.

 

I hope someone who's been through this will know what to say to the compliance team, or that the CAB will be able to help.

 

HB x

 

 

Thanks for d quick response HB, I don't mind paying back, i know this will be very difficult. but will give me peace of mind. I cannot help worrying, i just hope i will get over this!!! Will they prosecute me?

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As you have committed fraud, there is a likelihood that they will prosecute.

 

The fact that they have found out your fraud, rather than you declaring it first will count against you.

 

I would take up legal advice ASAP.

 

Does depend how much it is for of course. Solicitor I just spoke to said they wont for under 2k. It's not cost effective. Although the OP is probably looking at more than that. But ex sis in law had a tax credit overpayment of 3k & just had to pay it back.

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From the information you have provided, this is a civil investigation not a criminal one. Prosecution for tax credits is extremely uncommon in comparison to other benefits. HMRC's policy for tax credit is to use civil recovery wherever possible, not prosecution. Their aim is to recover the funds overpaid. It appears they have written to you to invite you to provide a full disclosure. If you provide them with the correct information in full, the chances of it being transferred to the criminal investigators is slim to none, though they may charge you a penalty. Providing a full disclosure can also significantly reduce any penalty that they plan to charge.

 

Failure to respond or a partial disclosure can mean that the investigation may be transferred to the criminal investigations department. Otherwise if you respond with a full disclosure there is a high chance that all they will do is recover the overpayment and perhaps charge a penalty.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Thanks all. I will call them. I guess i need to give a full disclosure as i want to get this over and done with. i will pay any OP as i know i was wrong and had no excuse.

Kindly let me know, will I only have to repay any overpayment /and penalty and not get any criminal record or prosecution? (giving false/misleading information)

I am really scared. i would love to come out clean so i can carry on , it's as if my whole world is crumbling!!!!

 

Another question pls, can sm1 who is not eligible for WTC be entlttled to Child care element of WTC ,. and what income can you be getting to be ineligible for WTC?

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Another question pls, can sm1 who is not eligible for WTC be entlttled to Child care element of WTC ,. and what income can you be getting to be ineligible for WTC?

 

The cut off for WTC is around £18k. You can still claim child care costs if you receive no WTC due to income.

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Not totally referring to you OP, just in general, but how does that work, that someone can deliberately lie on a form to do with tax, gain thousands from it & not be prosecuted & end up with a criminal record, but someone that fails to notice errors on another benefit can be prosecuted & end up with a criminal record?

Strange world we live in....

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hi, i am in a similar postion to you. I had been claiming about £7000 too much in childcare over the last year. Payments were correct for about 2 months then dropped hours and childcare day's but didn't notify change in child care. This went on for 10 months! On friday I decided enough was enough, I wasnever caught or asked for details of childcare etc but I couldn't live with knowing what I had done. So I went to CAB admited everything, they called tax credits after I sorted my figures out and they were actually fine with it. The CAB advisor explained the more I put it off the more I felt I couldn't call and was falling into a dark hole of fraud :(

I couldn't sleep, eat or even think straight. I'd look at my kid's and cry convinced I was going to prison.

Basically I'm now awaiting a letter of overpayment, luckily I have half the money to pay back stright away the rest I'll have to skimp and save for the rest of the year to but right my wrong doing.

Please jut speak to them, they already know you've done wong, they will just want you to sort it out asap and start paying it back. However, I will add that telling them false information is worse that not telling them a change of circumstances as you have purposely misled them, but honesty really is the best policy. The chance of being taken to court for this is quite small judging by the cases on here

good luck xxx

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I do agree and found it amazing that it happens.

Normally the Tax man, (HMRC) goes for the jugular, one of the very few that would make a person bankrupt.

 

It's real strange isn't it. People fraudulantly claiming thousands, oh that's ok, it's not counted as fraud, you'll just have to pay it back. Where's the interview under caution?? Where's the threat to their job &/or any future chances of getting a job if they get taken to court, wheres the story splashed on the front page of the local rag, even giving the fraudsters address!?

Apparently there is a drop in fraudulant benefit claims in the last few years, I have my own theory on that, it's probably because they know now the tax credit one is an easier ride! lol

No offense to anyone on this thread, but it's all rse about face isn't it to be honest.

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  • 1 month later...

Hi, i'm in similar position ,I have declared income of £12145 instead of £16107 and they found out.I recieved letter from CSSG from Irleand (bit confused as I live in UK)

Have responded to them admiting that I have done wrong and want to pay back everything I have been overpaid asap,today I recived another letter saing that they need to deal with the finalisation of my tax credit award for 2010-2011 I am confused! please advise me on this

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  • 3 weeks later...
  • 6 months later...
  • 3 weeks later...

Hi

I have received a letter from the hmrc saying that they have selected my award for review and that there were some discrepencies in the claim, They have the amounts i have told them and the actual amounts they hold from 2010 and 2011 they said they are extending their enquiries to cover the earlier (2010) claim under section 20(4) whatever that is. i mistakenly told them my husbands wages were 16000 gave them the info for after tax not before, and they are actually 21000, also i didnt realise that u had to declare the tax my husband pay on his car, As i didnt realise u had to declare it as we dont actually recieve the money so why is it classed as income. so now his wages have gone up to 30,679.00 a year, This is for both years. i had the usual panic as i have read everyone has done. but phoned them the follwing day(im also sending a letter confirming this just incase they lose the phonecall) and explained to the lady on the phone all of this and admitted that it was my mistake (although its not very clear to people who dont understand tax etc). She told me not to worry, she said she would send the info on and they would change my claim etc.

 

As i said above im still waiting to hear from them,

 

Cp1978 have u had any payments go in since u let them know your situation ???

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