Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)
+ Reply to Thread
Page 1 of 2
1 2 LastLast
Results 1 to 20 of 32
  1. #1
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    cupcake68 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Feb 2009
    Posts
    1,166

    Default RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hi

    I have a Renault Grand Scenic dci 54 reg bought from new Dec 2004. Not sure of exact mileage due to previous dashboard failure - new one set my mileage back to 000000 (I'm guessing around 90k) Full service history but not with Renault.

    It has been burning oil in quite large quantities for the last few months.

    On Monday morning i drove up the road and at first \i thought a window was open - there was a sound of air escaping/whistle which got worse when I put my foot down.

    Once I realised it was not an open window and seemed quite serious I stopped, turned around (when I reversed there was serious amounts of white/blue smoke). I drove carefully home with very little power an once back on my drive I could smell a serious smell of burning rubber.

    I opened the bonnet to check the oil (again!!) and found yet again it was very low so I topped up (again) with about two litres of oil (fully synthetic as advised)

    I called out recovery service to see if they knew what was wrong. He checked many things said he didn't know what was wrong but didn't think it was terminal. He took it back to workshop.

    Three days later I am told having spent half an hour on it I need a new engine at a cost of 3600.

    I have spent the last 24 hours searching the net and to my astonishment it would appear this is a very common problem in renault dci engines of all kinds.

    The turbo fails (this is explained as just what I experienced on Monday) which very quickly causes the engine to go.

    In many cases Renault have admitted fault and agreed to pay a percentage of the repair costs.

    The car is not worth 3600 so I do not really want to pour good money after bad into it.

    Obviously at 6 yearsicon old I know it is out of warranty but does anyone know where I stand with it?

    I can find many, many examples of exactly the same thing. I have even seen it quoted somewhere (maybe on here) that this is the same fault as Honda had last year when recalled all cars (globally) to repair (the difference between a reputable manufacturer!)

    I have had two other inherent faults with this car already. One being the electronic dash that fails and has to be replaced and the other being a fault with the heater catching light turns out the wiring loom they use when building the car was of insufficient quality!!

    I am considering contacting Renault UK (have had trouble with both local dealers) but would really like to know my rights before I start.

    Any advice would be great

    Cupcake


  2. #2
    Basic Account Holder aradam Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jul 2010
    I am in
    Milton Keynes
    Posts
    180

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hi Cupcake, read my story this is a Renault scenic DCI 80 with 68000 on the clock, I shouldn't say this, I am already fighting for nearly a year, and I am lucky that the car broke 4 months after I bought it so I can fall back on the SOGAicon, but it is not worth the stress, or you must be able to afford a solicitor


  3. #3
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2009
    I am in
    In the Real World not cloud cuckoo land
    Posts
    2,194

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Manufacturers take each case on it's merits. Aradams is very different as is a used purchase as opposed to yours. What they predominantly look at is loyalty to the brand though this took a big knock some years ago when EU block exemption rules outlawed the proviso that cars had to be serviced by an approved dealer.

    If you want to take it up with Renault then you need to have some sort of proof that the servicing is exactly to that recommended, be able to prove that oils and parts used meet or exceed the original specifications and believe it or not the servicing is 1500 miles either side of the interval. If you can do this then there is a chance you can succeed if you can also show there is an inherrant fault. All of this is nigh on impossible on high mileage cars.

    If you were lucky enough to get an offer then it would be based on the design life of the car which is generally 150,000 miles or 10 years whichever occurs first. However, believe it or not, not all parts of a car are designed to the same life cycles. The main engine for example should last the above however the turbocharger will only be warranted by the supplier to Renault for 100K miles.

    Your mileage is getting close to that of two thirds of design life as well as time. The turbo charger 90% trough based on general industry standards.

    What I don't understand is why in both your case and Aradams the engine has been condemed. Failures of the nature you describe (which are both similar) do not result in engine failures so I'm at a bit of a loss why in both cases a replacement engine has been diagnosed as being required also. It's probably totally uneccessary.

    Renault do have an issue with one particular engine which manifests itself early on in life and this IS a terminal failure but has only been apparent on cars around 3 or 4 years old and is not turbo related.

    I would like to hear from both your post and Aradams as to why the inspecting garage seems to think the engine has to be replaced as well as the repair can probably be completed for less than 1000 if it is just a turbo blown.


  4. #4
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    cupcake68 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Feb 2009
    Posts
    1,166

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hi

    From all the forums I have read when the turbo blows it causes it to run on the engine oil rather than the diesel it should and this only takes seconds to blow the engine also.

    It seems very very common in dcis

    I hope this makes sense as I am no way an expert I have just done an awful lot of reading in the last 24 hours!!

    Cupcake


  5. #5
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2009
    I am in
    In the Real World not cloud cuckoo land
    Posts
    2,194

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hi Cupcake,

    Have just spent an not inconsiderable time explaining what is actually going on in a reply to you, which would also benefit other members only to be timed out. Am getting tired of this time out feature so if you'd care to PM me I'll give you chapter and verse about what has happened and how you are perhaps being misled and what to do.

    Moderators please take note. Complex questions can need complex replies which are not possible to do in the time available!!!


  6. #6
    Basic Account Holder aradam Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jul 2010
    I am in
    Milton Keynes
    Posts
    180

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hi heliosuk, can you sent me an example too, I found an independant expert today,and he said exactly the same, they all say right away the same, this is the 4th company in a row and then all the sites on the internet,I sent you a pm this week, now my temporary car broke down and runs on two or three cylinders, I never had so much bad luck with cars all my life.


  7. #7
    Basic Account Holder CRH71 Novitiate CRH71 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Feb 2010
    I am in
    Kent, UK
    Posts
    63

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Quote Originally Posted by heliosuk View Post
    Hi Cupcake,

    Have just spent an not inconsiderable time explaining what is actually going on in a reply to you, which would also benefit other members only to be timed out. Am getting tired of this time out feature so if you'd care to PM me I'll give you chapter and verse about what has happened and how you are perhaps being misled and what to do.

    Moderators please take note. Complex questions can need complex replies which are not possible to do in the time available!!!
    Helios, I don't know if this would help, but I tend to put "longer" posts into Wordpad and then take my time editing/modifying them before I then CTRL-A (select all), CTRL-C (copy) and then open a new PM/Reply window and CTRL-V (Paste) the whole lot in. I find this gets round the frustrating timeouts on a lot of forums.

    Follows
    0
    Following
    0

  8. #8
    Basic Account Holder Degzie Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Mar 2011
    Posts
    1

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hi - I too have had the same problem with our 54reg Grand Senic (Nothing Grand about it) @ 51,000 miles the crack shaft gave up the ghost and wrecked the engine. Sounded like a bunch of clogg dancers jigging on a tin roof. This car was serviced regularly but not through a Renualt dealer and within 1000 miles of the recommended interval. Renault are not interested. Bottom line.
    It's harsh I know, you have 2 options, get a reconditioned engine for around 3k fitted on take it to a scrappies.
    I like you have had no end of issues with this car and will NEVER buy another renualt.

    I know this doesn't help you - but your not alone.

    Cheers

    Degzie


  9. #9
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    cupcake68 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Feb 2009
    Posts
    1,166

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hi D

    I have done some digging around but as yet have not spoken to Renault about this but the more I research the more I find the same recurring problem with DCi engines!

    I have also been in touch with Watchdog just in case they want to take it up, they were very good with the instrument panel failure that was a problem a couple of years ago.

    I'll let you know if I get anywhere (I do not give up easily!). I did read somewhere that this is the same fault that Honda did a worldwide recall for last year - just more proof that Renault are shoddy manufacturers!!!

    Cupcake


  10. #10
    Basic Account Holder Neilww Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jul 2011
    Posts
    1

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hello Cupcake
    I cant help with your problem but replying because i hav just had the same experience
    I have a Renault Trafic 2.5 dci van which i rely on obviously to make a living
    This happened to me about 3 weeks ago now and i,m no further forward i,m not prepared to pay 3 to 4 grand repairing have got a friend who will fit me second hand engine cheap but cant find one rocking horse s@@t apparently.
    I feel as disapointed as you and think we should have some comeback on Renault but dont know where i stand & how to go about it.
    Van is 6 yearsicon old i,v had it from new done 58,000 miles and always been regularly serviced.
    Has anyone any ideas please ???
    Neil


  11. #11
    Gold Account Holder
    Help the CAG!!
    Download our toolbar
    crem Highly informative crem Highly informative crem Highly informative crem Highly informative crem Highly informative crem Highly informative crem Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2008
    Posts
    5,219

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Quote Originally Posted by CRH71 View Post
    Helios, I don't know if this would help, but I tend to put "longer" posts into Wordpad and then take my time editing/modifying them before I then CTRL-A (select all), CTRL-C (copy) and then open a new PM/Reply window and CTRL-V (Paste) the whole lot in. I find this gets round the frustrating timeouts on a lot of forums.
    I do that also on any site I think will time out on me


  12. #12
    Basic Account Holder QwertyIan Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jul 2011
    I am in
    st. helens
    Posts
    12

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    i know this doesnt help, but no one should by a renault

    they always finish bottom of the warranty direct surveys for a reason


  13. #13
    Classic Account Holder
    Help the CAG!!
    Make a contribution
    heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative heliosuk Highly informative

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2009
    I am in
    In the Real World not cloud cuckoo land
    Posts
    2,194

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    I think warranty direct should finish in the bottom of surveys of warranty's!!!


  14. #14
    Basic Account Holder catherineand billy Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Oct 2011
    Posts
    1

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Hi there would be so grateful of any help !!! I have a Renault Scenic 1.9dci 53 plate done 77,000 miles fsh . I just replaced a new turbo 2 weeks ago , to just 2 days ago same problem car heavy smoking again could not stop engine , engine stopped itself lost all engine oil again and car was revving its head off. The garage that fitted previous turbo are now telling me that i have 3 broken injectors and they are also saying there could be more damage !! . Cant understand why they have broke ? Could anyone please help ????
    I think the turbo has gone again !!!! Thanks for reading


  15. #15
    Basic Account Holder Jerry Butson Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Nov 2011
    Posts
    1

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Thought I'd add my (recent) experience here, though I don't know iof anyone's still reading. I've read the same story so many times: a whistling noise coming from somewhere (seems innocuous enough unless you know about cars) that rises and lowers with acceleration and only when in gear. Then, the next day, smoke pouring from the engine having struggled up an incline on the M40, one stranded (and very unhappy) wife. Engine carried on running even without ignition. RAC man said it was the turbo (he was correct). It seems we were lucky: helpful local mechanic has replaced the turbo and cat and all SEEMS fine, though we're now on tenterhooks in case anything else happens. The engine seems to have survived: apparently the turbo impeller had come off its bearings but it had not disintegrated sending shards of metal into the engine. The exhaust and intercooler were full of oil but, once drained out and dried, the smoke has stopped. Renault serviced it themselves back in May (we're still within the period before next service stated on the stickerthey stuck on the windscreen). The thing is, for such a catastrophic failure, there was little warning (just the whistling), no oil warning light, nothing. We're pretty angry and 1,000 down. Has anyone else taken advice on this? Would be interested to swap stories.


  16. #16
    Basic Account Holder Stejan Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Dec 2011
    Posts
    1

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    I have a Scenic 1.9cdi 54 plate, approx 75k miles on the clock and have just been advised that the reason the car is using so much oil is that the turbo has gone and have had a quote of around 1000 for replacing the turboThe car has been serviced from new, for the first 5 years by a Renault dealer and the last two years by a local renault specialist garage.Thought I'd also add to the thread and see if anyone had made any progress with obtaining some level of finacial assistance from Renault. Any feedback would be gratefully received.


  17. #17
    Basic Account Holder TEESUEDEE71 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Mar 2012
    Posts
    1

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    I have an 04 plate scenic f9q 212 engine scenic,in july last year the turbo blew on the m6 without warning and since fitting a replacement,which only lasted 500 miles i have had nothing but a catalogue of errors,i was in dispute with the turbo suppliers and after a prolonged period managed to get a replacement f.o.c..in the last week i have had that turbo fitted along with a new egr valve and a total clean out of the intercooler,after doing just 22 miles on the new turbo low and behold,the engine started running. On and the usual pall of smoke was emitted from the exhaust.i am waiting for the mechanic to pick the car up and assess the latest episode,surely,someone,so mewhere,must be answerable for the very poor design of these dci engines.i am a second owner of the vehicle and as far as i can make out it has been serviced by renault regularly before i got it and i have followed the service intervals albeit by a non renault garage.terry


  18. #18
    Basic Account Holder miggy55 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Apr 2012
    Posts
    1

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    All this usefull, but depressing information sounds familiar. I have the 53 plate 1.5 scenic and its started to smoke and use far too much oil. I have just spent 450 having a new cam belt and service from a local (independant) work shop. (they have done plenty of work for me in the past and it has always been to a high quality and a resonable price.) but it looks like the turbo is going and it seems the cost of replacement is around the value of the car. When I bought the car it was a repo but had been serviced by a Renault dealer. I bought the diesel because I thought that Renaults diesel cars had a good reputation, but is it just the DCI ones that are poor? There were a number of issues with it including the digital dash having to be replaced (sound familier?) The electrics stink, I have had both front electric windows operating system go, which have cost me 300. How does Renault stay in business with such poor quality cars and shocking dealerships? I guess I will just have to run it till the turbo goes then dump it. I only do low mileage so I might get a few more months out of it. Just keep topping it up with oil eh. NO MORE RENAULT CRAP. BACK TO TOYOTA


  19. #19
    Basic Account Holder Fatcontro11er Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Aug 2012
    Posts
    3

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    Bought a 05 scenic two years ago ! Firstly kept getting injector warming stop light Then burning oil then dash went eventually after other renidial action didnt work that it needed new piston rings c/shaft bearings b/end and cylinder head gasket aftter that was done and only two/three weeks later black smoke loss of power !!!!!! Towed back to same garage to find it's the turbo , apparently inrelatef to the original problem ????? I've just spent 600 plus what the cost of the turbo prob what next ???? At the end of my tether with it all !


  20. #20
    Basic Account Holder SDY245 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Oct 2012
    Posts
    5

    Default Re: RENAULT DCI with turbo/engine problems I AM NOT ALONE!!

    probably a bit late but we purchased a Scenic II with the 1.9 Dci engine, about a year ago.

    We noticed almost immediately that the vehicle used massive amounts of oil with surprisingly little oil smoke.

    We subsequently found out that the engine was blown due to an earlier turbo failure and managed to find another engine.

    I guess the main point of my post is that I should have done more research before entering into the purchase and had I read this forum, I would not have bought the vehicle.

    I am disgusted with Renault in particular and once we manage to sell the vehicle, will never buy another Renault. Its a nice car to drive but definitely not worth all the pain and drama around being an owner of one.

    I'm not sure yet what we will replace it with but it won't be a Renault. The experience with this one has cured me for life.



Viewing CAG on a small screen? Switch to the mobile version of the site

Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE