Jump to content


  • Tweets

  • Posts

    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

I part ex'chg my car to a dealer, he is saying it blew up on way home. What are his/my rights? *** Claim struck out ***


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4538 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I had arrange via the internet to part exchange my car for a better one, the day before the exchange happened I had problems with my car, I spent £1000.00 to get it going, it also needed a new turbo, I phoned the dealer and explained the situation in full. He said he was happy to go ahead with the deal and take car needing a turbo as long as I covered costs.He called his garage they said 750 for new turbo so I gave him a credit card payment for the 750. The exchange went ahead the next day, 4hours later I received a phone call saying the engine had seized/blown up, I checked with my garage who done the work and said this isn't my fault and no one could pre see this happening. The dealer keeps phoning me saying he cant afford to fix car, do I have to pay him for the repairs?

Link to post
Share on other sites

  • Replies 67
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

he has no comeback on you, he is a dealer and was fully aware of the facts when the deal was made. I am sure the deal that was made allowed him a some profit on any resale, so thats his gamble, if he has a little or lot of work to do before he can re-sell.

I pressume you have all the paperwork, receipts etc.

The problem might be later if something goes wrong with the car you took of him; he may not be very forthcoming in helping you.

He may threaten to take you to court, but if paperwork in order, dont worry about it.

Link to post
Share on other sites

Thank You for your help.

The dealer called yesterday and said the engine has not seized as it was turning over, said he will now be stripping down engine and looking for fault and that he would contact me later in week to talk about damage. Feeling very stressed at this whole situation.

Link to post
Share on other sites

  • 3 weeks later...

Tough cheese on him i think.

With most dealers once you drive off thier premises, its tough if anything goes wrong.

I would ignore all letters, and if he keeps calling, id advise him to go take a walk and be quiet or he will hear from my solicitor on grounds of harassment.

Link to post
Share on other sites

  • 2 weeks later...

Received a letter today, ha said he is cancelling our contract and I have 7 days to return the car to him at my cost and arrange to collect my old car( also at my cost) or send him £4000.00 with 7 days! If I do not do either he will be taking me to a claims court, at my expense to recover his loses on the deal :@

Link to post
Share on other sites

I am not an expert on this particular field but I think the siruation is quite clear - he bough the car off you having been made aware of the problems and agreeing a price to fix it. It is now his problem. If this was all doen on the internet, do you have e-mails proving this train of events?

 

If so, put them on one side so they don't get deleted and print off copies to keep with any other paperwork.

 

If you don't have any e-mails, things could be a little more difficult but I still think you have a case as a court judges on the balance of probabilties - he is the dealer and should know what he is buying, especially as you told him the problem. The bill he is trying to get you to pay is evidence that you are telling the truth.

 

I don't think you should return the car to him or pay him any more money. If he is stupid enough to actually take you to court, he will lose.

 

raydetinu is completely right IMO

 

If the terms really are that small I would say they are illegible and therefore unair!

 

 

Link to post
Share on other sites

Do the t & c's mention anything about the trade-in vehicle condition? In any event, i'm not sure that their t & c's necessarily have any legal status. Generally buying privately is a 'buyer beware' scenario and unless you ave blatantly made false statements about the condition of the car then the buyer has no come back. The dealer was made aware of the tubo issues so IMHO, you have fulfilled your obligations to him. However, to be sure, I would either consult trading standards for advice or sorce an appropiate solicitor who will perhaps give a free initial consultation.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

 

Link to post
Share on other sites

Have spoken to Consumer Direct and a solicitor, have sent him recorded delivery the following:

With reference to your letter dated 1st April 2011, I feel I must make one final response to you, with regard to this matter.

I have today taken advice from Consumer Direct and my Solicitor. Consumer Direct are funded by the Office of Fair Trading. Both of which have assured me that I am in no way responsible for any mechanical defects that have occurred on the vehicle since being in your possession.

The vehicle was not, in any way, misrepresented by myself, I made you fully aware of a turbo fault, which you charged me £750.00 for, a costing quoted from Baytree.

I would also like to point out that the vehicle was collected by a representative of your company, who inspected the vehicle and subsequently found it to be fully acceptable.

The vehicle was then driven some 130 miles.

I therefore do not wish to hear anymore from you on this matter, otherwise I will deem it as harassment.

 

It seems a little harsh but its not looking like I have an option!

Link to post
Share on other sites

  • 4 weeks later...

Have recieved a reply today from the dealer, saying, "He has now prepared a case for the small claims court. However he is willing to expect 50% contribution within the next 7 days to stop it or he will have no choice but to move forward with court proceedings".

 

He is not giving up, more sleepless nights of worry !

Link to post
Share on other sites

Have recieved a reply today from the dealer, saying, "He has now prepared a case for the small claims court. However he is willing to expect 50% contribution within the next 7 days to stop it or he will have no choice but to move forward with court proceedings".

 

He is not giving up, more sleepless nights of worry !

 

Stand your ground.... plenty of help here.

As has been said before.... he new what he was buying.

He is chancing his arm, hopeing for a cpl of quid.

Link to post
Share on other sites

If he does in fact issue court proceedings, don't panic. He has no case (no cause of action) and we will show you how to apply to have his claim struck out.

 

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...