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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Life Insurance? Advice needed


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Hello

I am looking for some advice on behalf of my father. Last year he got quite ill with a puncture in his large bowel and subsequently had his intestine removed. This resulted in him spending 5 months in hospital and two weeks in the intensive care unit. Since that time he has lost quite a bit of weight but pulled through and is home and well. Last week his sister in law died at 49 following full multiple organ failure. So now at 56 hes thinking about taking out some life insurance / assurance cover so that should he die it covers his funeral costs, pays his debts and leaves some cash for his Grandchildren (8 of them).

I have told him that I doubt that he would be able to get any cover at all, but he seems to think that you can get policies that don’t involve a medical and that you can have multiple policies running eg two of them?

Does anyone know what his options are? Whats the difference between life insurance and assurance? Should you try for a straight forward policy or get a couple of the guaranteed acceptance ones? I have heard of stories where companies rip people of with policies which are worthless so I would rather he go for a sensible option given his age and condition?

Thanks

Chris

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Whats the difference between life insurance and assurance?

 

Insurance covers you against a possibility, assurance against the unavoidable.

 

No medical is one thing, but I'll bet you that they will still want to know about relevant PMH, and will exclude certain conditions.

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Thanks

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Hello

 

I am looking for some advice on behalf of my father. Last year he got quite ill with a puncture in his large bowel and subsequently had his intestine removed. This resulted in him spending 5 months in hospital and two weeks in the intensive care unit. Since that time he has lost quite a bit of weight but pulled through and is home and well. Last week his sister in law died at 49 following full multiple organ failure. So now at 56 hes thinking about taking out some life insurance / assurance cover so that should he die it covers his funeral costs, pays his debts and leaves some cash for his Grandchildren (8 of them).

 

I have told him that I doubt that he would be able to get any cover at all, but he seems to think that you can get policies that don’t involve a medical and that you can have multiple policies running eg two of them?

 

Does anyone know what his options are? Whats the difference between life insurance and assurance? Should you try for a straight forward policy or get a couple of the guaranteed acceptance ones? I have heard of stories where companies rip people of with policies which are worthless so I would rather he go for a sensible option given his age and condition?

 

Thanks

 

Chris

 

He is probably thinking of the guaranteed over 50 plans that are available - you pay for a guaranteed sum on death - and provided you live longer than 2 years then your family can claim if you die within the 2 years then you claim back some or all of the premiums paid. For example with Liverpool Victoria for £50 a month he would be guaranteed around 11500 payout - probably not the cheapest way of insuring yourself but has no medical. Loads of other companies do simialr, just know this one as it is what my dad has. 50 Plus Plan - Further Details

Consumer Health Forums - where you can discuss any health or relationship matters.

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I have never heard of them, have they got a good track record, am just worried that my dad will get ripped off by a company that either never pays out or was dodgy to start with.

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I have never heard of them, have they got a good track record, am just worried that my dad will get ripped off by a company that either never pays out or was dodgy to start with.

 

Well I don't know about paying out yet! They are old insurance company - do a search andyou will find loads thibnk sun life are another, that do over 50's

Consumer Health Forums - where you can discuss any health or relationship matters.

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thanks, i think the liverpool and victoria look like the one.

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I work for an insurance company and let me give you a little bit of advice. The chances are that if he wants a life policy he will have to fill out a medical questionaire. Make sure he puts everything down about his medical history and family medical history. Otherwise this is known as non-disclousre, a lot of insurance companies these days may not ask for a medical when taking out the policy and will not even request a doctors report at the start, however, if a claim is made, then they start looking into the medical history. If there is something mentioned on your medical notes at your doctors surgery that was there when you applied for the policy and you have not mentioned on the original application, the claim will be rejected and there is very little you can do.

 

Hope this helps.

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Yes, but would that apply of your going for an over 50 policy with guaranteed acceptance? I mean he has no reason to lie as they are guaranteeing that they will accept the policy?

 

I don’t even think that they ask any medical questions?

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Trust me it is always better to tell insurance companies everything. I have heard stories of claims for cancer being turned down because someone did not disclose a totally unreleated back problem. If in doubt tell them anyway, most of the time it does not affect the premium that much to be honest.

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Guest ian cognito

My father-in-law took out one of these plans with sun life, they don't ask for medical details and when he died they paid out with no trouble, he had leukeamia when he took out the plan.

 

Only thing is they tend to be expensive, I worked out that we got back almost exactly what he had paid in, if he had lived longer, it could have cost him a lot of money as after a while you start to lose out.

 

I can dig out the details for you if you want more info.

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Janquinny, if you could do that it would be great. Thanks

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Trust me it is always better to tell insurance companies everything. I have heard stories of claims for cancer being turned down because someone did not disclose a totally unreleated back problem. If in doubt tell them anyway, most of the time it does not affect the premium that much to be honest.

 

Thanks for the advice, i will tell them everything

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Guest ian cognito

Got it! glad I never throw anything away!

 

he took out the plan in October 1997, paid £42.00 per month, died June 2001 so he paid in over £2300 and only got £1470 back - I was wrong, thought it was closer than that, given that, probably not worth taking this out! especially for someone in their 50's with reasonable health!

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thanks for finding it for me and all the info.

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