Jump to content


  • Tweets

  • Posts

    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

DWP change of decision at appeal stage


bluetoffees
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4754 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I've been on ESA assessment phase since February 2010 and have a hearing date for the appeal on 22 February.

 

However, this morning I received a letter from the DWP Appeals office stating that they have looked again at the facts and evidence and changed their decision in my favour.

 

I can hardly believe this, as I thought once it went to the Tribunal Service the DWP did not look again at the case but awaited the Tribunal Service decision.

 

Has this happened to anyone else recently? Should I expect a letter from the Tribunal Service saying that the hearing is now cancelled? How do I know which group I have been placed in? Will I receive a further letter explaining this all in more detail?

 

This letter just says if I have any queries about payment of arrears of benefit I should call the Benefit section.

 

Can it really be all over, without the dreaded hearing?

 

If anyone knows anything about this that might help please let me know. I'm reluctant to jump the gun and phone up about an increase in benefits as it might all be a terrible mistake!

Link to post
Share on other sites

Congratulations. I wonder if this could be down to the ammount of people they have on appeal and are using a little comon sence reading again, proof and comparing with atos sham reports. Thinking have atos got is right or is it obvious claimant is genuine in need of help. If so maybe a few more will appear, I dont think you are the first to say ruled in favor prior to appeal after expecting a fight. Compared to how many are on appeal on this forum it is a low ammount overturned in advance of appeal posting here, but who knows maybe a change is in the air, hope is a lovely thing.

 

Best wishes.

Link to post
Share on other sites

Yes myself and a few others have had one of these letters recently.

 

There's currently teams of DWP DMs reviewing all TS appeals.

 

Nothing to be afraid of! You will have to contact the ESA helpline to find out which group you are in (support or WRAG) if it doesn't say.

 

Other than that congratulations.

Link to post
Share on other sites

Thanks for all the replies and congratulations I received! I'm now starting to believe it might be true.

 

I'm not sure how to answer people directly but if Stalin's Dead checks back here - I don't mind saying I am a life-long sufferer with bi-polar disorder/anxiety/depression - so I was very worried about trying to convince the appeal panel that there is something wrong with me, even though I look "well kempt and healthy" - as the ATOS doctor remarked on my medical! Things are changing slowly but for so many years it's been difficult to get people to take depression seriously. I'm sick of the attitude than we can just "pull ourselves together". Do these people really think we choose to sit at home unable to have a normal life? So, if you do get have to continue with your appeal I'd like to wish you all the best. I hope, though, that you too will receive a letter saying they've changed their decision.

Link to post
Share on other sites

  • 1 month later...

Hi, I have been receiving housing and council tax benefit since April 2010, not fully covering both but this week I received a decision notice stating their had been a Change of Liability and my payments are to be cut by £36.65 per week:?:

 

As nothing in my circumstances has changed I am at a loss as to why this notice has been sent out. I have emailed my local authority, with no reply and telephoned. The person I spoke with could also not understand why this reduction has been made and promised a return phone call, by his supervisor. I am still waiting for that call.

 

Has anyone else had a similar notice? The new rate starts from 30 March, so could it be something to do with the new regulations coming in on 1 April? I thought we were getting 9 months adjustment period before any cuts were made?

 

Any advice or information please?

Link to post
Share on other sites

You privately rent I take it? Rather than housing assosiation. You should have 9 months, although some sites say that only applies if you have been getting housing benefit since before 2008. But I am sure it applies as long as you are claiming it now. But if you let them know of any changes before those 9 months are up, then it'll start from then unfortunately :|

Hopefully they'll ring you back & it'll be sorted.

Link to post
Share on other sites

Thanks for replies. If I don't get a call I think I'll go in and see them. Nothing in my circumstances has changed which is why this is such a shock. Even with the changes coming in April there shouldn't have been such a big reduction. I'm hoping the whole thing is a mistake - or is that just wishful thinking?

Link to post
Share on other sites

Thanks for replies. If I don't get a call I think I'll go in and see them. Nothing in my circumstances has changed which is why this is such a shock. Even with the changes coming in April there shouldn't have been such a big reduction. I'm hoping the whole thing is a mistake - or is that just wishful thinking?

 

Well lets hope not!

Does that sounds too much from what you have been told it will be cut down to? What about the overoccupied 15 pounds bonus, because they are stopping that too remember.

But believe me they can & DO make mistakes, I know from bitter experience, & fingers crossed that's what has happened with you. x

Link to post
Share on other sites

still now phone call! When I use the benefit calculator it always tells me I should be getting more than I am. Even if they stop the £15 bonus, I only get £5.53 per week anyway so it doesn't explain what the rest of the reduction is for!

Link to post
Share on other sites

To answer all your questions (and thanks for the interest!). I did get a call back on Sunday (my LA works 24/7) but the benefit advisor still couldn't see a reason why my rate had changed. I asked about the April changes and he said no, nothing to do with that. He's sent a request for further information and I have to ring back in a week. That's a week of sleepless nights, but they don't seem to worry about that!

 

Leemack, I claimed a year ago, on March 30 and there are two bedrooms, but I only get a one bedroom rate, I think, as I live alone.

 

Pandaspot, no, there is no-one else living here.

 

The adviser I spoke to on Sunday seemed to think the notice I'd been sent was a mistake. He says my entitlement hasn't changed and could see no reason to send out the notice.

 

I'm trying not to worry until I get a better explanation!!!

Link to post
Share on other sites

  • 3 weeks later...

Hi, in a panic over a letter from HB Counter Fraud section received this morning, Friday about an interview on Monday, under caution as they think my claim is fraudulent. This claim is one year old and the only thing that's happened recently is I queried a notice about a reduction in the next payment and to support my claim I pointed out my capital had reduced and was asked to end in recent bank accounts, which I did.

 

It seems these accounts are different to the declared bank accounts when I made the claim last year, which they are. I opened a new online savings account with slightly higher interest rates (not that it makes much difference with the rubbish interest rates).

 

When I rang to see what this interview was about it's because they think I've closed and opened bank accounts without telling them so I must be committing fraud.

 

The letter advised me to seek immediate legal advice in case they decide to prosecute!

 

I don't have the time or money to find a solicity before Monday. Nor could CAB provide anyone at such short notice. Should I just go along and try to explain why the account numbers are different from those I gave them a year ago and hope that that satisfies them?

 

The person I spoke to at the CF section said he could get the appointment delayed but I know I will not sleep for 3 days as it is, so to have this looming over me for any longer would probably put me back in hospital. I suffer from bi-polar disorder and anxiety and sleepless nights is not very helpful!

 

Any advice, suggestions would be very welcome!

Link to post
Share on other sites

Sorry, I dont understand. So you have opened a new bank account since you started claiming a year ago, & this could mean you have commited beneit fraud???

Since when has everybody got to let them know when they open a new bank account?

They must be planning to hammer me soon then because I did that. When a compliance officer came in feb to do a review I showed her a bank statement for an account they didn't know about.

I had an IUC not long after that, but for a different reason, & the investigation has just been closed with no further action. Bank accounts weren't ever mentioned. :!:

You're sure it's definitely about that?

Link to post
Share on other sites

the counter fraud section will invite you for an IUC if they have grounds to suspect there may have been benefit fraud

 

if, as you say, the only issue is that you have moved money from a previously declared account to a new account, this should not be much of an issue

 

my advice at this stage, would be to review your benefit assessment letters and double check that the information they have used to assess your award are correct, do they have all your income and capital included? are the figures correct?

 

has there been any changes in your income/capital/household that you have forgotten to declare? a lot of people forget to notify changes in their tax credit rates

 

hopefully, it will just be that they have identified that the account you are using is a different account number to those previously declared, and they want to check that it is not additional moneys that you failed to declare previously

 

you can ask them to postpone the IUC whilst you seek representation - i would usually advise getting a solicitor if possible, as they will give the solicitor disclosure of the suspicion/allegation prior to the interview, this will ensure that you know what it will be about before it starts

 

if you do decide to attend without representation, please remember you can stop the interview and leave at any time, and seek representation

If you have found my post useful, please click on the star at the bottom of my post and add some reputation points.

Link to post
Share on other sites

thanks for the advice id6052. The letter states that they will inform me (and my solicitor if I have one) of the allegations once I am at the IUC. Can I then refuse to continue if I haven't managed to get a solicitor to go with me. Will this affect their decision to prosecute or not? The letter is full of legal warnings but when I spoke to them on Friday they said the letters have to be worded that way. How long can I reasonably expect them to delay the IUC? I don't want to delay it at all, if possible, as my health will suffer the longer this stress continues. This is why I am prepared to go in alone and get a solicitor afterwards if it does not go well.

Link to post
Share on other sites

thanks for the advice id6052. The letter states that they will inform me (and my solicitor if I have one) of the allegations once I am at the IUC. Can I then refuse to continue if I haven't managed to get a solicitor to go with me. Will this affect their decision to prosecute or not? The letter is full of legal warnings but when I spoke to them on Friday they said the letters have to be worded that way. How long can I reasonably expect them to delay the IUC? I don't want to delay it at all, if possible, as my health will suffer the longer this stress continues. This is why I am prepared to go in alone and get a solicitor afterwards if it does not go well.

 

For your issue, If it was me, I would go in there monday & see what they have to say. And say what you have said in here.

You can leave at any time. If they start on about things you dont understand, dont just agree with them, say thank you but I would like to leave it there for now & consult a solicitor. You can do that & it wont go against you.

Saying things you shouldn't will be more likely to go against you.

You dont even have to go. The worst that will happen then is they will sumons you to court. Then you'll be informed exactly what evidence they have on you. That's when you get a solicitor involved.

But we're talking about bank accounts that they didn't know about. Assuming you haven't got loads of savings in them, I mean over the allowed amount for the benefit, then they wont have anything to prosecute you for?

Benefit fraud is missleading them in order to gain more benefit than you're entitled to, not having bank accounts that they dont know about.

It does sounds a bit over the top to me, I do have visions of a dept with not a lot of work on their hands at the moment, the speed in which they have invited you in for the interview kinda has it looking like that too, in my opinion.

Link to post
Share on other sites

thanks Jadeybags! I hope you're right. They do say if I don't attend they may then prosecute but if I don't go I'll be lying awake for goodness knows how many weeks waiting for a summons to drop on the mat! I'd rather go in and then leave, as you suggest, if I don't fully understand what's going on.

Link to post
Share on other sites

thanks Jadeybags! I hope you're right. They do say if I don't attend they may then prosecute but if I don't go I'll be lying awake for goodness knows how many weeks waiting for a summons to drop on the mat! I'd rather go in and then leave, as you suggest, if I don't fully understand what's going on.

 

Yep, exactly the reason I went too. The solicitor I spoke to made it quite obvious he didn't think anyone should go to IUC's. He said it can be a bit of a headache when people have gone along, said something to incriminate themselves because they are under pressure, then try to back track in court.

He said to me 'ask yourself what YOU will get out of the interview. Because everything you say in there can be used against you in court'

It was him that said the worst that can happen if you dont go, is they will prosecute you anyway, if they have enough evidence, sometimes something a nervous person has said in an IUC is the bit that made it possible for them to prosecute, which they wouldn't have had otherwise?

He reckons it's much easier to work from a clean sheet, whether it's, living with someone, excess capital. None of those benefit going to an IUC really.

But he did also say if I think it is only the mess up with my claim, then go along if I think I can handle it.

And it was only about that in the end & I came out glad that I had gone to be honest.

Sounds like you could end up glad you went too. I was like you, didn't want to make things worse, if they weren't actually as terrible as I was imagining anyway? If that makes sense. You can explain the situ, so have nothing to lose doing just that.

Link to post
Share on other sites

if you attend on your own, they will not give you disclosure prior to the interview, so you will be going in to the interview blind - which if you are sure there is nothing wrong with your claim should not be a problem

 

 

 

as to the more general issue about whether to attend IUCs at all, this is a double edged sword - by not attending, you do not run the risk of incriminating yourself if there is a discrepancy in your claim, but you also miss out on the opportunity to explain things and get things resolved quicker if there are no discrepancies

 

also by not attending the IUC, if there is a minor discrepancy, you are unlikely to be offered the lesser sanctions of a caution (an offical warning) or administrative penalty (a fine) - and it would be more likely to end up as a prosecution (court case)

If you have found my post useful, please click on the star at the bottom of my post and add some reputation points.

Link to post
Share on other sites

id6052 - thanks for response. I think I have to go along to find out more about why they have started this action. From a health point of view if this drags on for weeks or months I am not sure I could cope. Also do you know will they continue to pay benefit during this process or is benefit suspended while their investigation takes place? I have not been told that my benefit has been suspended. I'm not sure what I'd do it that happened as I would no longer be able to afford my rent and countil tax. This is such a frightening position to be in, more so as I am totally alone in this, no close family or friends to turn to. This is why I appreciate any words of encouragement I can get on this forum.

 

Also should the worst come to the worst and they have found I've done something wrong - do they recover the overpayment and fine from future benefits, or am I being naive to think they would ever pay benefits again? In which case I do not know where or how I will live.

 

Also, regarding bank account information do I assume they have already contacted my bank about these new "undeclared" bank accounts and just need me to confirm why I didn't declare them earlier? Are they allowed access to your bank without your prior consent? I'm just assuming that it's something like that, although I sent in the latest statements myself, so I cannot understand this investigation.

Edited by bluetoffees
additional question asked
Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...