Account NOT closed after succesful claim.
I don't know if I am the first, but I have made a succesful claim against A&L and have been able to keep my account open.
My account was due to close 'on or around the 1st September'.
I phoned the Alliance and Leicester today because my account had been suspended, spoke to the advisor to complain that I was unable to move money, and my direct debits and standing orders had disapeared. The advisor told me that I had requested that my account be closed because of the bank charges. I then told the advisor that I had not asked for it to be closed and I did not want my account closed or suspended and could she re-instate it. The advisor said she would have to speak to the Closures Department, which she did, I was then told the account would not be closed and she would re-instate all my standing orders and direct debits.
5 minutes after I logged back on to my account and everything was back to normal.
I had complained to the Financial Services Ombudsmanand I had also sent a letter telling them I did not want them to close my account.
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