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hi, i am having trouble finding out what address to send my initial request for data to. i called Barclays and was given 3 different addresses. then they got peter townsend to call me and he said he will get the data sent out in "about a month due to so many requests" but i still want to send a letter to cover myself...help!
i send it recorded delivery, but i have read a few posts here that say it doesnt really matter but for my own peace of mind i do it that way as then i know they have it and cannot lie about it being lost!
I have now recieved some information back from Barclays. They have not stated which parts are bank charges and if manual intervention has taken place. Should I now send them another letter requesting further information? I think I can spot some charges as they appear as "paid referral fees" - is it enough them saying that? It's all pretty confusing! :?
So far i am in the beginning stages with Barclays - was sent some info free of charge but it wasn't what i needed at all. I have a friend who works for Barclays Stockbrokers and she was amazed that they sent a print out of that system as she says they never send customers information in this format. I have re-sent my £10 cheque and a further letter (stating non compliance of Data Protection Act )by recorded delivery. I have an £800 overdraft at the minute though and am pretty concerned they will take it away and demand payment. Is this likely to happen and how far into my claim if so? :-|
I don't think they're allowed to demand overdraft repayment while you're "in dispute". If they try, just tell them to take it out of what THEY owe YOU (assuming it's more than your overdraft, of course).
They could close your account (though I haven't heard of Barclays doing that) but then they'd have to give you a month's notice and it wouldn't stop you claiming back your unlawful charges anyway.
You might want to look into opening up an account at another bank - it's a lot easier to change over than most people expect - and depending on what sort of deal you get, it could help your cashflow. If nothing else it's nice to experience banks being nice to you again - which of course they are to new customers!!
Anyway, welcome. Stick with "the programme" and you'll win.
Victimnomore
By day, quiet unassuming bank customer - but, by night, .. .. .. .. .. Barclays Case1 14/03/07 **WON** FULL settlement £3358.39 Barclays Case2 08/09/08 Prelim: please give me my £187.91 back. Halifax Case1 14/03/07 **WON** Refunded £728 (including £54 costs) Halifax Case2 08/09/08 Prelim: please give me my £268.24 back.
Argh!!!!!!!!!! This is so annoying! Peter Townsend appears to be playing games...after sending my letter on 6th september reminding him that they have failed to provide me with a complete list of transactions and charges and notes about manual intervention taking place he has once again returned my £10 cheque and advised me that
"...the Data Protection Act does not oblige the Bank to comment about internal policies and preocedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the Bank does not hold the information you have requested in a form that would be covered by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitute 'personal data' under the DPA"
What shall I do now?
This is astandard response from Barclays - you sould get your 6 years statements within 40 days. You will have to wait.
Please take the time to read other threads in the forum, it will give you a better understanding of how things work.
You will get your money but it takes a long time and you need to follow the step by step guide and read threads while you are waiting.
Thanks. Have been reading over threads a lot but a little confused as to the fact Barclays keep returning my £10 and saying that they are not under any obligation to send any more info. I know this is a delaying tactic but just unsure whether to now do nothing or continue pestering them. Sorry, this whole thing is hugely confusing to me. I am going to be far more careful with my banking in future to avoid all this! :-?
Did you actually receive all the statements that you required to work out the total amount? If not, then you must remind them that they have 40 days from the date of your original DPA letter, and advise them that if they do not comply with this timetable, you will report the matter to the Information Commissioner.
Their response to the manual intervention issue is a standard Barclays fob off
Thanks for responding. I got some print outs off that micro fische system and was able to see some stuff like paid referrals and over my overdraft fees and worked it out to be over a thousand pounds but didn't receive anything else. I'm pretty sure there are more charges on the account that I can't indentify. Is that print out likely to be all I will get from Barclays?
No, you should receive at the very least copy statements for the period you requested.
Maybe write back to them, indentifying the statements you are missing, and remind them of their obligations under the DPA. They still have to come up with the information within the original 40 days
Preliminary Letter sent to Woolwich 05/06
LBA sent 19/06
Court claim filed 04/07 : Total £824.75
Acknowledgement of Service 27/07
Defence received 08/08
AQ filed 11/08
Barclays AQ filed 05/09
Hearing date 20/12 SETTLED IN FULL £840.49: 14/12/06
Have got very sick of waiting for statements from Barclays - totted up what I could off those print outs and it adds up to £1,320...have filled in a spreadsheet and I know to send my first letter requesting payment with no interest added on it. But when I calculate the 8% interest at a later date, will I be claiming 8% a year or 8% on the total? :?
Overwrite the existing type of charge, amount, date and the days since and 8% are calaculated automatically. Save it (for use at court), then delete/hide the last 2 columns and print off as your schedule
Thanks Michael! One more question...does this sound ok to add to my request for repayment of charges letter? :
I calculate that you have taken £1320.
I enclose a schedule of the charges, which I am claiming with this letter.I have omitted the sum of £20 (that was issued on 19th June 2003) from these charges as, after querying being charged £40 for being £1.95 over my overdraft, my account was credited with £20 on 3rd July 2003.
address for data
and was given 3 different addresses. then they got peter townsend to call me and he said he will get the data sent out in "about a month due to so many requests" but i still want to send a letter to cover myself...help!
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