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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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HELP! Received a threatening letter from EquiDebt & Debt isn’t on my credit file Experian.


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HELP! Received a threatening letter from EquiDebt & Debt isn’t on my credit file with Experian.

 

I have received a letter from Equidebt and they are saying they have evidence I live at my current address {must have been from Experian} and I owe MBNA over £4,000!!

 

I have lived here for nearly 4 years & got my credit file last month & nothing for MBNA or ANYTHING near that amount was on my file... In fact, ALL accounts were registered as ‘Satisfactory’… NOTHING had MBNA, nor was anything near this amount.

 

What do I do??

 

SURELY, if this is a registered debt it would show on my credit file?!?!!

 

HELP.

 

:’(

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Don't panic!:scared:

 

There is zero that is going to happen today, tomorrow or next week, do you seriously believe that if you did owe this, that they would have waited nearly four years to chase you for it? NO! If they could have done anything about this, then they would have done so in the first 12 months of you allegedly owing it, so chillax a little.

 

So, do you have knowledge of this debt?

If so, what is the figure you remember owing, and when was the last time you ackn this?(Aug 2007?)

 

You could wait for their next missive to land on your doormat before starting the game of letter tennis, can you scan and post up the letter they sent, removing ALL, ID, bar codes, addresses, ref numbers, funny square boxes, just leave dates.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I wrote to Virgin in 2007 and asked them to write off the debt or delare me bancrupt, due to EXCEPTIONAL CIRCUMSTANCES... I was hospitalised for over a 6 month period & provided Virgin with medical reports that for 2 years I wouldn't be able to work.... I got NO REPLY.

 

I decided to get my credit file & see IF I owed Vigin anything... would have been around £3000... But they where not on there, so I presumed that they had 'written it off'.

 

Then I get this letter after nearly two years of sending back, ''we are trying to locate my name'' letters from SQN, who I now know are owned by EquiDebt.

 

xXx

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When you scan & post it up PLEASE remember to remove anything that will ID you, bar codes, ref numbers, your name! But I feel this will be simple to deal with, so don't worry, and you DO NOT surprise me that you have been ignored, VM are exceptionally good at this, in fact they have a training manual on how to ignore it's customers (allegedly)

I have been with them for a few years now, NOT because I want to, but because I have to and they are cheap, which is indicative when you ring India!!!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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... Well, Can't scan, as scanner has decided to play up... Typical. :rolleyes:

 

They have sent one EquiDebt, 'Written as they have contacted me before'... Basically, you owe this amount - please contact us to set up an arrangement.

 

I returned to sender, as I have done with the letters from SQN, ''looking for this person on urgent matter''.

 

Now they have sent another SQN, saying... Our correspondence recently sent to the above address has been returned to us marked as GONE AWAY.

 

Then in HUGH LETTERS, it says:

 

''OUR INVESTIGATIONS INDICATE THAT YOU ARE STILL A RESIDENT AT THE ADDRESS. YOU HAVE TO CONTACT US TO SETTLE THE ABOVE OUTSTANDING BALANCE.''

 

It continues... ''This is a REGISTERED DEBT and you HAVE to contact us to SETTLE THIS BALANCE. If you contact us now we can advise you of the discounts you are entitled to. Contacting us now will prevent further action''

 

 

:-(

 

Do you think I could try a return to sender again?

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OK so the first thing to do is send them a prove it letter, simply stating that you are you at that address and that you owe x amount proves zilch, send it second class and wait for their reply

 

PS what/who is SQN?

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... SQN are the donkeys for EquiDebt, after a bit of light googling... EquiDebt are the 'Big Guns'.

 

 

I'm inclined to return to sender, as if I admit I am me.... It will start a long line of letter tennis... Prob resulting in me being broke, again.

 

AND as for the discounts, they sent a letter last year offering it as less than half price!!

 

Just none of the letters have been as 'scary looking' as these two... if that makes sense.

 

:)

 

xXx

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Do what they do, IGNORE, as you rightly say, what is the point in getting into a new game of letter tennis? Unless you want to bait the deluded uneducated fools, why bother?

"RTS Not known at this addres".

 

Ignore them, they are deluded bullies who like nothing more than to go home at night and tell their Mummies 'today I made this woman cry and got her to pay me her food shopping money, I earned 40 pounds in commission because of her'

 

Stuff em, if you know you owe someone money then pay THEM direct, ignore these imbeciles..

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks everyone… I think I just panicked because I have never got 2 so close together.

And the fact they are not even showing as an outstanding debt on my credit file, worried me (MBNA aren’t even on there).

I will keep ignoring… For as long as humanly possible… Then HOPEFULLY by the time letter Tennis starts, it will take me into the 6yr holy gate. ;)

I will keep you updated should the ‘bottom feeders’ contact me again. :)

xXx

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  • 3 weeks later...

hi helen,

 

you mentioned that your debts were not showing on your credit report. have you thought about ordering your equifax and callcredit reports. they sometimes show different information to experian.

 

you can order them both free online.

Compare Experian, Equifax and CallCredit and Find Out How To Get Your Free Credit Report!

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