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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Am I entitled to redundancy?


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Hi. At the end of March the company I work for is closing down. The partners are going their separate ways and both are setting up their own business. They have said as far as they are concerned the new business's are just that - New, with changed names, accounts etc. One is staying on the original premises, and he has offered me employment. One of the partners's thinks I am not entitled to any redundancy, the other thinks I am. I have worked there for 16yrs. I am asssuming I will be given a new contract once the new job starts. Should I be entitled or not? please help. Many thanks.

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You are either entitled to redundancy or TUPE (that is the transfer of all your employment rights and conditions intact to the new employer). I cannot tell you which as there simply isn't enough detail to say. It seems that this is a difference between the partners - my best advice would be that they get legal advice on this matter because it is definitely one or the other, and they will fall foul of the law very seriously (and very expensively!) if they don't.

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Thanks for your reply, it was very helpful. Just to elaborate the partner who has offered me a job, has said that I should be entitled to redundancy, as the original business ends at the end of march. The other partner has said that if I accept a position with their ex partner, it would be illegal for me to have a redundancy payment. If I am offered TUPE it puts all the responsiblity of future redundancy with the partner who has offered me employment, which seems unfair to him, as I have been there for 16yrs now! many thanks

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It may seem unfair to him - but it is the law! If this is a transfer of undertakings in law, then he takes on all your employment rights and conditions as are, and there is no getting around it. If he attempts to, even with your collusion (it seems you get on with them and might be tempted!) then he could land himself with a bill that will make redundancy (whenever that might occur) triivial. And so would the other partner. I do not think that it is unreasonable for them to get legal advice - it will cost them a pittance compared to the loss they could face. They are in business - they should be making sure that their business practices accord with the law. And you have a lot to loose here too. If they are decent people, they will want to get it right, even if it means there is a bill to do so.

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Once again thanks for your reply, it's is very helpful. Sorry to keep bothering you, but it's difficult to find information on the web. I have looked into TUPE and that seems to apply if the original business continues under a new owner. The business I work for will cease trading in March. And the business I will work for, would be a new business with a new name, but I would be working for one of the partners of the original business. It's the other partner being difficult, she said that she has been advised (I think by her accountant) that it would be illegal to pay me redundancy and then me being employed by the other partner. I feel that I should be entitled to redundancy as the new business has no ties to the current business. I'm not sure if I'm right! she is a force to contend with. I thought ACAS may be able to advise me! Many thanks

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ACAS cannot be held liable for any (often) incorrect advice that they give. The correct course of action is for your employers to take legal advice - which does not come from accountants. Even if the company stops trading that does not mean it isn't a transfer of undertakings - a company can go bankrupt and still be subject to TUPE when bought out. The test is far more complex than you think. And this isn't your problem - it is your employers. I don't think you understand fully, but if they pay you off you will loose all your employment rights. This isn't simply about about whether or not you get redundancy - as I have already said - you get one or the other and that is an absolute. But your employment rights are valuable to you.

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Thanks for the reply. I will let them get legal advise and wait on their decision. With regards to not losing my rights, I only get the basics anyway. I've had children so no maternity needed. But thanks for the advise

 

ACAS cannot be held liable for any (often) incorrect advice that they give. The correct course of action is for your employers to take legal advice - which does not come from accountants. Even if the company stops trading that does not mean it isn't a transfer of undertakings - a company can go bankrupt and still be subject to TUPE when bought out. The test is far more complex than you think. And this isn't your problem - it is your employers. I don't think you understand fully, but if they pay you off you will loose all your employment rights. This isn't simply about about whether or not you get redundancy - as I have already said - you get one or the other and that is an absolute. But your employment rights are valuable to you.
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Don't feel afraid to suggest that they seek legal advice if the opportunity arises, rather than just being fobbed off. The law is clear in that this is either one situation OR the other - you may think that your employment rights are only basic, but with long service goes the right not to be unfairly dismissed, which in the current environment is worth a huge amount. Therefore a redundancy payout with 16 years service might seem attractive, but it may also be better to retain the long service under TUPE, with your employment rights intact, and if the worst happens in the months or years to come you would still enjoy the employment rights AND maintain (or even enhance) the redundancy payment.

 

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Thanks for your reply. I have read that if You find employment straight away,you may not be entitled to redundancy . I'm unsure if this is the case but I will post any developments. Many thanks

 

 

Don't feel afraid to suggest that they seek legal advice if the opportunity arises, rather than just being fobbed off. The law is clear in that this is either one situation OR the other - you may think that your employment rights are only basic, but with long service goes the right not to be unfairly dismissed, which in the current environment is worth a huge amount. Therefore a redundancy payout with 16 years service might seem attractive, but it may also be better to retain the long service under TUPE, with your employment rights intact, and if the worst happens in the months or years to come you would still enjoy the employment rights AND maintain (or even enhance) the redundancy payment.

 

Please keep us up to date with developments.

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Thanks for your reply. I have read that if You find employment straight away,you may not be entitled to redundancy . I'm unsure if this is the case but I will post any developments. Many thanks

 

That would also not be correct! If you have been served redundancy notice and find alternative employment you serve counter-notice and still get your redundancy. If of course you are redundant and not TUPE'd - one of which is certainly the case.

 

I do not wish to be rude - but you seem remarkably keen to let your employers "off the hook" here. Employment rights are valuable commodities, and will become more so soon when you will need 2 years employment to claim most of them! Your family may have all "arrived", but most people have a strange attachment to being able to pay the bills and have a social life, a holiday and so on. Your employers may be the nicest people in the world - but they are still employers. It is their legal obligation to get this right, not yours. If things go belly up, I seriously doubt that your employers will be looking after your interests above their own - but you seem almost keen to forego not just your possible redundancy payment, but also your employment rights. Look after your own interests - I can assure you that they will be looking after theirs. No matter how nice they may be.

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Thanks for the reply. I think you are mistaken, I am saying I believe I should be entitled to redundancy pay. I will not let them fob me off, and I have always fought for my rights. I just needed some advise on my legal position. Even if I am given a redudancy payment my employer is likely to match terms and conditions, just purely because I can take my skills elsewhere and they would like me to continue with the business when they retire in five years. Believe me, I know I am an employee and not a friend, I just wanted to know what I am legally entitled to . And with regards to the redundancy being withdrawn on finding empoyment, this is what I found whilst trawling the net. If they make a clause in your redundany package that they can do, probably incorrect, which is why I asked for advise on here. Please don't think I want to let them off the hook, because that is just not me!

That would also not be correct! If you have been served redundancy notice and find alternative employment you serve counter-notice and still get your redundancy. If of course you are redundant and not TUPE'd - one of which is certainly the case.

 

I do not wish to be rude - but you seem remarkably keen to let your employers "off the hook" here. Employment rights are valuable commodities, and will become more so soon when you will need 2 years employment to claim most of them! Your family may have all "arrived", but most people have a strange attachment to being able to pay the bills and have a social life, a holiday and so on. Your employers may be the nicest people in the world - but they are still employers. It is their legal obligation to get this right, not yours. If things go belly up, I seriously doubt that your employers will be looking after your interests above their own - but you seem almost keen to forego not just your possible redundancy payment, but also your employment rights. Look after your own interests - I can assure you that they will be looking after theirs. No matter how nice they may be.

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What exactly is the 'partnership' - is it just this a partnership or is it a ltd co? or indeed an LLP?

 

Why not get one partner (the one who doesn't) take you on to indemnify the other against the potential future liabilities of taking on an EE with 16 years continuity of service?

 

Che

...................................................................... [FONT=Comic Sans MS]Please post on a thread before sending a PM. My opinion's are not expressed as agent or representative of The Consumer Action Group. Always seek professional advice from a qualified legal adviser before acting. If I have helped you please feel free to click on the black star.[/FONT] [FONT=Comic Sans MS] I am sorry that work means I don't get into the Employment Forum as often as I would like these days, but nonetheless I'll try to pop in when I can.[/FONT] [FONT=Arial Black][FONT=Comic Sans MS][COLOR=Red]'Venceremos' :wink:[/COLOR][/FONT][/FONT]

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Thanks for the reply. I think you are mistaken, I am saying I believe I should be entitled to redundancy pay. I will not let them fob me off, and I have always fought for my rights. I just needed some advise on my legal position. Even if I am given a redudancy payment my employer is likely to match terms and conditions, just purely because I can take my skills elsewhere and they would like me to continue with the business when they retire in five years. Believe me, I know I am an employee and not a friend, I just wanted to know what I am legally entitled to . And with regards to the redundancy being withdrawn on finding empoyment, this is what I found whilst trawling the net. If they make a clause in your redundany package that they can do, probably incorrect, which is why I asked for advise on here. Please don't think I want to let them off the hook, because that is just not me!

 

I am quite definitely not mistaken. If an employee is given notice of redundaccy the employer is obligated to pay that, even if the employee finds another job elsewhere. If they find a job within a transeferring organisation then they do not get redundancy - they are TUPE'd with their employment rights intact. It is one or the other - which I have said right from the very beginning. But based on what you have said here it is not at all clear which of these it is. It may be that what you want is your redundancy pay, but that does not mean that that is what is lawfully yours, and if the employer gets it wrong then it could cost them and you. But I do understand now - the question is not about what the law says to protect you, it is about what you have decided you want. I have given you the legal position - which is correct. If you agree to something else then that is your decision and your risk.

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There are 2 married couples. They are all partners. At the end of March the business ends. I have been asked to work for one of the couples. The business will be under a new name and have nothing to do with the previous partnership. It is not a Ltd company. I will see what offer they come to me with. I just thought because of the situation I have described that I would be entitled to redundancy over TUPE as the business is ending and not being transferred.

 

 

What exactly is the 'partnership' - is it just this a partnership or is it a ltd co? or indeed an LLP?

 

Why not get one partner (the one who doesn't) take you on to indemnify the other against the potential future liabilities of taking on an EE with 16 years continuity of service?

 

Che

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When I say you are mistaken, I am not referring to your legal opinion. I am referring to the opinion you have made regarding my view on this situation. If you refer to my original posting. The business is closing at the end of March it is not transferring, so that information was always there. The offer of employment is for the new business, which is why I thought I would be entitled to redundancy. I am not after what I want, I am after what I am entitled to. And this information is difficult to find.

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I have been telling you all along. It is not as simple as you think. I fully understand that the business is closing, but that does not mean that TUPE does not apply. Businesses can go bust (and that is a very definite closure) and be bought up by somebody entirely different, and still be classed as a TUPE. In this case you are staying in the same premises, with one of the former partners - and could it be that the business will be very similar or the same as what you are doing now as well? In which case there is a very strong possibility that it would be classed as a TUPE. What you are misunderstanding is what the legal definition of transferring is - it is not about whether the business is closing and the partners going their own ways, it is about the context of the migration from one employer to another. This is not a case of your resigning because you have found another job, packing your desk and going somewhere else. So it may be either a TUPE or a redundancy and only a legal opinion on the cirsumtances, taking into account all the details, can answer the question - and since that legal opinion is up to the employer to obtan, I therefore said that this is what they should do.

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