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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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British Gas & Power Flush


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What is a powr flush? Sound very painful

But anyway, can you let us have the story? And what is the basis of your claim.

Are you only caliming the £450 - or have you added any sum for incobenince, the time you had to wait at home for them etc etc.

 

Maybe we should start a consumer litigation section and you could put your claim details in there

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They flush out the radiators to get sludge out then add an inhibitor (spelling?) to the water system which stops the sludge building up again. This happens when the system is old. Our house is relatively new (1999) and BG said to have a power flush to rectify one radiator that needed frequent bleeding. They said if I didn't have it done then my radiator system would rot from the inside out!! Me a lay person was worried so went for the power flush. Radiator still needed bleeding. BG came out again and fitted a valve to my system under my service contract and that cured the problem! Therefore, no need for power flush. Have been writing to BG for a while. They wrote back once. Said give us 10 days and we will get back to me. They never did so issued a notice before action. No reply so issued claim in county court. BG have since telephoned me twice to ask what they can do to best rectify the problem. Easy pay back the power flush money and court fee. They will get back to me!!

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HOW much??? Get some quotes from a Corgi-registered plumber or three pre-court.

 

The following advice comes from my plumber:

 

"It would have been a damn sight cheaper to replace the radiator than to flush it out. Even a fairly large (5 ft plus) radiator can be bought for under £250 (by the public, trade even cheaper), fitting should take no more than an hour, and that's being generous.

 

They were correct in stating that the radiator system would have rotted from the inside out. This would have taken oh, about 80 years or so."

I only mouth my opinion, please look elsewhere for sensible advice! :)

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  • 2 weeks later...

I am currently in dispute with British gas, in a similar vein to your original post.

Basically last September we took up the Homecare plan from BG, which is in effect, an insurance policy against parts and labour for your central heating system.

A failed bolier part in February, and numerous calls by BG engineers, who REFUSED to accept the fault was covered under the Homecare warrenty, led me to have to employ a third party plumber to rectify the problem.

This was only after many calls to the BG 'customer services', who are standing with the engineers diagnosis that sludge, and hard water limescale caused the damage tot he part, and therefore excluding the repair costs from the policy, in their opinion.

As we live in a very low lime, soft water area, and according to the third party plumbers report, no sludge was present in the failed part, I am about to send British Gas his bill, along with a claim for inconvenience etc, and refund of all my payments to the Homecare plan to date.

 

Extremely poor service, 'know it all' engineers, who tried to advise me i needed and sell me a new bolier instead of rectifying the problem, will never ever use these prannets ever again.

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I've heard a few stories about this BG so-called cover plan, I've never met anybody with a successful claim yet. A friend of mine in the next street was also told she needed a new boiler, at a cost of over £1300. I went in at weekend, bled all the radiators and it's working fine now.

I only mouth my opinion, please look elsewhere for sensible advice! :)

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  • 1 year later...

That's the way to do it.

 

Since we may not hear from you if they pay enough for that right

;)...

 

Just to dot the i's and cross the t's of course,

 

You could NOT post the outcome by a set date and time...

 

I'd love to know the ins and outs. BG are one of my competitors and I know that they do sometimes recommend things that are not needed.

 

I also suspect that every now and then, some unlucky service contract customer gets the engineer that was voted "Least likely to succeed" i

college.

 

Which is fortunate for me and in contrast to the tone of this thread so far, most BG recommendations for a powerflush ARE NEEDED.

 

But I suppose I would say that because many of the customers I get calls from asking for a powerflushing quote are BG service contract customers.

 

And most of my business comes from the internet.

 

And now it's late so I'll stop there.

 

P.S. £465.00 is bloody cheap for BG.

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  • 2 weeks later...

I'm a Heating Engineer. I think you've been sold a dud. A powerflush could help, as sludge in rads creates gasses, but I'd check for other reasons first as It's an expensive treatment. I'm willing to bet they didn't carry it out properly either. In simple terms, the guy should have spent about 4 hours with you, treating each rad in turn. There would have been some banging of each rad to dislodge sludge. Usually British Gas engineers just plug the equipment in and sit down for 3 hours.

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  • 2 weeks later...

I had a big row with BG about this for my father who is in his eighties and pays £350 per year for peace of mind with his central heating system.

Apparently my father had a power flush some 7 years ago, if you read the T&C's it says the first power flush you have to pay for and after that they are free.

After trying to sell my father a new boiler or paying for a second flush I contacted them. It was not easy and I got passed from pillar to post but he had the flush done last week. If by any chance he gets a bill for this I will let you know the outcome ;)

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Look out for the following: A cold zone at the bottom of most rads when the heating is on, probably shaped like a hump (build up of sludge in the rad).

Boiler whines, or bangs slightly, pressure builds past 2bar when boiler is fired up (if you have a gauge). Cold spots on the top of rads is air, just bleed them. A proper flush should involve banging of each rad to help shift the sludge.

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Thanks - from a quick check I think thats a correct diagnosis - the rads are cold at th bottom in some cases to about 2 thirds up. And for a while the pump would make a noise like a light aircraft so I guess its flush time.

 

British Gas have quoted £666

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Well, I'm finding out more than I wanted to know about powerflush. We've had 5 Brit Gas visits on the Homecare contract. They changed the pump and all the stats on the Potterton 100 boiler which keeps tripping out on overheat. Yesterday they recommended powerflush and magnaclean for £848. Although, still not a guaranteed fix. Claim I wouldn't pay if it didn't work. I would be prepared to get a powerflush although not at BG prices but as we can get all the rads hot before the boiler trips I don't see how it can be a circulation/debris problem.

Any ideas anybody.

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What speed is the pump set at?

 

Most have 1, 2 or 3.

 

Turn it a notch.

 

 

idax

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I think some people on here are getting a bit carried away with their 'expertise'! I am a BG engineer, and indeed an engineer who carries out powerflushing on a regular basis (everyday just now!) Ideas like 'just turning your pump up a notch' and 'I bled the radiators and now we dont need a new boiler' are complete rubbish!

 

When a system is drawing air in and needing bled regularly, a powerflush will temporarily cure the problem, however, when we carry this work out we will normally cut & clear system blockages (normally occuring in the cold beed pipe where hot & cold water meets), combine the cold feed & expansion pipes if possible (open vented systems) only if the appliance has an overheat protection device. We will also balance the system and set the correct pump speed. In most cases the pump, and and valves (pump, motorised or manual) will be replaced.

 

Twin entry radiator valves (valves with one valve & 2 pipes) require to be split & replaced with a valve either side of the radiator before a powerflush can be done, as there is a small tube which circulates the water attatched to these which can become dislodged during a flush. If you have had a powerflush but still have twin entry valves, chances are the system hasn't been flushed correctly.

 

We now use a magnaclean filter (a strong magnetic filter) incorporated into our powerflush machines to extract any iron oxide in the radiators & pipework. We can supply & install a permanent magnaclean filter to any system at additional cost.

 

I read that one user reckons 4 hrs is a good time to powerflush a system, BG powerflush (including remedial work to rectify faults) is normally done in around 8 hrs and priced accordingly. Our price includes all parts (irrespective of cost) and labour.

 

The powerflush lifetime guarantee was only introduced in 2004 (I think) but we will do a re-flush if needed as long as the same customer owns the property. Any radiators which corrode badly and leak will be replaced if a powerflush has been carried out. Our average price is around £600, and we use fixed price quotations (subject to region) but if the powerflush is done correctly it IS good value for money when you look at the work we do. Lets see if your £250 flush gets you anywhere near a service like that, I'd think not.:)

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If this really is the service you personally are carrying out then yes it's good value SHOULD ALL THOSE EXTRAS REQUIRE DOING. If no rads need replacing, if the system is fairly standard, and if the pump is fine, then it looks rather costly. My personal experience of BG powerflushes has involved the guy plumbing in the unit and sitting back with copious cups of tea for 3 -4 hours. I'm sorry to generalise, and I'm sure there are also good responsible engineers amongst BG's crew, but I'm rather cynical towards any firm that demands targets of their engineers that inevitably lead to short cuts.

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That is generaly what I do as part of a powerflush, obviously I only carry out remedial work as required, but I will generaly replace the pump & pump valves as part of the job. I always combine cold feed & expansion pipes if possible (on open vented systems) as we try to eliminate the chance of needing a re-flush. Fitting a Magnaclean is the way forward too in my opinion, I recomend any engineers working for themselves to start fitting them!

 

Also, I didnt mean to tar everyone with the same brush, I realise there are some good firms out there who also do give a good service, just watch out what you are getting for your money!

 

P.S. dont all engineers love getting numerous cups of tea? I do!!!

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I've heard a few stories about this BG so-called cover plan, I've never met anybody with a successful claim yet. A friend of mine in the next street was also told she needed a new boiler, at a cost of over £1300. I went in at weekend, bled all the radiators and it's working fine now.

 

I am not one to stick up for the big boys but believe me I have heard of many many claims from customers who have outright lied or stretched the truth to get compo and won. Capatalists lie and people lie its all one big lie in the greater scheme of things. Only thing that changes is that the more money you have the bigger change you have of your lie being believed.

 

Not at all saying that anyone here is lying - just that it goes on, works both ways and they have won. Probably what is going on is that the people who are genuine get nothing and BG suck up to the wrong people.

 

But yes, BG do pay out.

 

One example, one person called out Dyno-Rod who work on behalf of BG to fix a toilet at 2.30am, the Dyno-Rod engineer cut himself on part of the toilet which was in a bad state of neglet. The customer wanted compensation because the Dyno-Rod engineer spilt a little blood on the carpet. They got a bathroom re-fit.

 

Some people..

 

I have started an action in the small claims court for £415 against British Gas for carrying out a power flush when it was not needed it didn't rectify the problem I had with a radiator. Fitting a valve to the system under my service contract did!

 

Why didnt they perform the first 'fix' as per contract? Was this part of their home care agreement, if so they shouldnt have charged anything or a vastly reduced sum if you are on the budget plan.

And the latest score is...

 

DCA's 0 v Coasters 2

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As an ex British gas trained engineer with 30 years experience (not one who has carried out a power flush on their behalf) I can safely confirm that BG have been carrying out this little number on customers for years.

 

In addition to their gentle persusion to loyal customers to renew perfectly good boilers that may be older than a certain age, the power flush option must be one of their other best earners.

 

I have managed to persuade a number of friends who have come to me in a blind panic after their annual Gas Board service revealed that a £500+ powerflush might be a good idea, that it was not necessary.

 

And lo and behold the systems are all still working fine after some years, a couple took up my suggestion of fitting a Magnaclean and none have renewed their contracts since the helpful advice from the BG servicing engineers almost cost them a fortune.

 

The BG Powerflush runaway train is generally laughed at by the rest of us within the industry.

 

 

 

Beware British Gas man who speak with forked tongue!!

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  • 2 weeks later...

Well British Gas have finally come up trumps. I resisted the offer of a powerflush and a new engineer was sent. He agreed with a previous diagnosis of flow and return to the boiler being plumbed in the wrong way round. He drained the system, re-plumbed it in about an hour, fired it up and it's been working nicely all day.

Amazingly the system had worked for 5 years being plumbed wrongly, but at least we've got a warm house now. Thanks to Peter from BG.

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