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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

BrightHouse and Repossession rights? Please Help


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Right, i wonder if you can help me at all, complete novice to this stuff. and hoped that someone can help with regards to BrightHouse (it annoys me to even say there name)...

 

ok, so me and my gf have a TV off brighthouse, which we got an agreement out over a year ago. (November/December 2009) We have always paid our agreement, we have the DLC and OSC as well, to which i have only just discovered is ridiculous on both accounts. everything was going fine, payements were on time, all upto date untill 5 weeks ago when my gf lost her job and was taken into hospital due to ill health, without any personnal effort i failed to pay the account for the 5 weeks.. however my gf is home now, and my wages have been sorted out so i rang them to offer a payement this week and one next week to bring the account upto date.. They however refused this, They will not take part payement, and have said that they will be sending someone out today or tomorrow to collect the part payement in cash and collect my TV...

Furthermore to this, i asked why i couldnt pay collection people tomorrow part payement and keep tv, to which i was qouted.. "we will take the payement in cash, reposses the tv.. we want four regular week payements before we will return the item...." this seems to me ludicrous, ilegal somehow and i was under the impression that due to my goods being over 1 third paid for they cannot just repossess the item, and that also they are required to either have my consent or court order for the goods, and to have sent me a written notice.. i have recieved no post from Brighthouse only four calls to my answering machine in last two days...

 

Any advice and help on this matter would be fantastic as i feel alittle lost and unsure what to do next.

Thanks in advance..

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Right, i wonder if you can help me at all, complete novice to this stuff. and hoped that someone can help with regards to BrightHouse (it annoys me to even say there name)...

 

ok, so me and my gf have a TV off brighthouse, which we got an agreement out over a year ago. (November/December 2009) We have always paid our agreement, we have the DLC and OSC as well, to which i have only just discovered is ridiculous on both accounts. everything was going fine, payements were on time, all upto date untill 5 weeks ago when my gf lost her job and was taken into hospital due to ill health, without any personnal effort i failed to pay the account for the 5 weeks.. however my gf is home now, and my wages have been sorted out so i rang them to offer a payement this week and one next week to bring the account upto date.. They however refused this, They will not take part payement, and have said that they will be sending someone out today or tomorrow to collect the part payement in cash and collect my TV...

Furthermore to this, i asked why i couldnt pay collection people tomorrow part payement and keep tv, to which i was qouted.. "we will take the payement in cash, reposses the tv.. we want four regular week payements before we will return the item...." this seems to me ludicrous, ilegal somehow and i was under the impression that due to my goods being over 1 third paid for they cannot just repossess the item, and that also they are required to either have my consent or court order for the goods, and to have sent me a written notice.. i have recieved no post from Brighthouse only four calls to my answering machine in last two days...

 

Any advice and help on this matter would be fantastic as i feel alittle lost and unsure what to do next.

Thanks in advance..

 

Hi - and welcome to Cag! Firstly, I have moved your post into a thread of its own. That way it's easier to follow, and doesn't simply just tag onto the end of another thread.

 

As you have paid more than one-third of the total on your agreement, BrightHouse absolutely CANNOT repossess their goods WITHOUT your consent, unless they are in possession of a court "return order", and even then they CANNOT forcibly enter your home. The goods are now of "protected status" which means that if BrightHouse DO forcibly seize their goods (without your consent) then they will have acted unlawfully and must refund all payments you have made to date on your agreement. That is the law.

 

The Supply of Goods (Implied Terms) Act 1973

 

Of course, I'm sure you don't want to go down the "having to go to court" route? You just simply want to correct your breach (5 weeks of non-payment) and continue with your agreement?

 

You may also be interested to learn that as you ARE now more than 7 days overdue on your account, your Optional Service Cover policy has ceased - as has your Damage Liability Cover. Both of these are simply pay-as-you-go weekly services, and as you haven't paid them they have GONE. SOooooooo.... the weekly premiums for these "services" should NOT be included in your overdue amount - and neither should you have to make "back payments" on them. The "cover" these "policies" provided was NOT available for the last four weeks. You cannot be expected to pay for a service you have not received... Now is a good opportunity to get shut of them once and for all! :)

 

First off:

 

Write a letter (similar to the one reproduced below) and send it recorded delivery to both your local store and to BrightHouse head office...

 

Account(s) number(s) XXXXXXXXX

 

Dear Sirs

 

As you are already aware, I have recently been experiencing some financial difficulties and, as a result, have fallen behind with my weekly payments to BrightHouse. This is most regrettable, so please accept my apologies

 

I am receipt of a default notice for £XXXX

 

I do not wish to return the goods voluntarily, and as I cannot afford to pay this amount in one instalment, I would like to offer the sum of £(reasonable amount) per week on top of my regular weekly payment of £XX to clear my arrears over the next XX weeks. This payment plan can start immediately.

 

I have made this proposal (and made an offer of payment) at my local store, but my payment was refused. I was told that BrightHouse will not/cannot accept “part payments”. This “policy” only places my account(s) further into arrears and invokes further penalty charges. I find this both immoral, unfair and in direct contravention to OFT guidelines regarding the collection of debt.

 

Naturally, I hope you will accept my offer (above) and allow me time to bring my account(s) up to date in both a fair and affordable way. Of course, by accepting my offer, and by me maintaining regular payments (on time) you agree NOT to apply any further “penalty” or “late payment” charges to my account(s).

 

I also understand that, due to non-payment, the OSC agreement attached to the above Hire Purchase agreement has now ceased:

 

As stated in my agreement(s):

 

“Your Obligations: Optional Service Cover

Section C (b) The service cover premium is renewable each time your regular instalment is due under the agreement. If the premium is not paid Service Cover will lapse.

 

Section H (3) This policy shall continue in force until you give seven days notice…”

 

For your records, please take note that I no longer require this service, and wish to CANCEL any further OSC policies attached to the above HIRE PURCHASE agreement.

 

I also give notice that I will no longer require damage liabilty cover in respect of the above agreement(s). After having consulted with my home contents insurancelink3.gif provider, I can confirm the above product(s) are "suitably" insured. (I shall be happy to provide a copy of my insurance policy on request.)

Please confirm in writing your acceptance or refusal of my offer in order for me to make the necessary payment arrangements, or to prepare for my defence in the County Court as appropriate.

 

Kindest Regards

 

YOU

 

 

cc - BrightHouse local store

your local Trading Standards (this never hurts)

 

 

Continue to make offers of payment. Make a note of dates (and names) of any BrightHouse staff refusing your payment offers.

 

More often, and as an alternative to court action (BrightHouse don’t appear to like going to court), you will probably get the offer of an account re-set. This entails signing a new agreement, which takes your outstanding balance, PLUS your arrears and starts “fresh” with a BRAND NEW agreement spread over a slightly longer period.

 

You should think very carefully before agreeing to this, because you risk losing all the rights you have accrued regarding repossession and early settlement, making it easier for BrightHouse to repossess their goods should you get into difficulty again.

 

If you do decide to accept an account re-set, insist the store manager (and you) sign the following covering letter and ensure it is stapled to your new agreement along with a copy of your ORIGINAL agreement...

 

Original agreement number XXXXXXXXXXXXXXXX

 

New Agreement number XXXXXXXXXXXXXXXX

 

Date

 

Updated agreement to reflect Account Re-Set

 

IMPORTANT Payments made previously on this agreement (XX payments to date representing XX of the total amount payable) are to be reflected, and form part of, any revised agreement.

 

All rights under the Consumer Credit Act 1974 regarding, in particular, “early settlement” and “repossession” as set out in section J of the original agreement remain intact and continue uninterrupted into any revised agreement.

 

Signed - YOU

(Print name)

 

Signed - Store Manager (for and on behalf of Caversham Finance trading as BrightHouse)

(print name)

 

 

As long as you are doing everything you can to bring your account up to date, and are not simply REFUSING to pay, then BrightHouse has a duty (as a responsible lender) to assist as much as they reasonable can.

 

There's some stuff to get going with! If you need any further help, you know where we are!

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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  • 3 weeks later...

Hi,

 

I too are in a similar situatuation, and looking for advise.

 

I fell behind with payments over Christmas, and someone from BH came out to visit me..i spoke to him on the doorstep and explained my situation to him, and he telephoned the store. He passed me the phone and i arranged to make a payment the following week.

 

Unfortunately i was unable to meet the whole payment ( about £90 ) and i stupidly buried my head in the sand and didn't contact them to explain why. I was going to make the full payment on the 3rd Feb and hoped everthing would be OK until then.

 

Today as i came out of the house with my children a man with a Hi Viz Jacket walked down the path and said he was here with a repossesion order for the Washing Machine (which i have had for a year) and Laptop (only had for a few months).

 

I told him that i would not let him in to take the goods and that i would contact the store now to try and arrange payment of the arrears and bring the account up to date, he told me that Brighthouse had sold the debt to his company and he wanted the goods now. Again i told him that i would not let him in my home. He then told me that he would call the Council and the Police and they would give him access to the goods. I asked if there was a way i could arrange a payment with him believing that BH had sold the debt on.

 

He then telephoned BH and passed the phone over to me i asked if i could pay £50 now and make another payment next Sat to bring the account up to date..they refused and wanted the total payment now or the so called Gentleman would remove goods with permission or not, and they would keep hold of the goods until account was up to date, i said that i would not be able to had over the Laptop as there was far too much personal information on it...the quite aggressive Gentleman then said he would give me 20 minuites to reformat the Laptop.

 

I felt that my only option was to try and see if the payment would go through on my card, which it did £128...this was not spare money that i had it was a tax credit payment that had cleared today which was not due to clear until Monday, we are struggling financially at the moment, i was made redundant just before Christmas and my partner has returned to self employment and work is slow..so the money is usually used for gas and electric and the supermaket shop.

 

After spotting a thread on this forum re the DLC not being valid, i called BH to see if i had been charged for this with the above payment their reply was yes..i quoted some of Lefty's very useful info..they told me they would need to contact the Insurance Company as as far as they were concerned the money was owed and they would get back to me on Monday...i then went on to say very politely that i felt it was unreasonable for them to demand reposession of the goods without being sent a Court Order and that the gentleman should not have threatened me with the Council and the Police to gain access. She then said he was in the store now and you can sort it out with him and passed the phone over to him...so i quoted some more of the advise from the Forum he very aggresively told me that i was wrong, i said that i would contact Trading Standards..he then told me that they knew of him and he would give me his name and they would know where to get in touch with him...at this point i was almost crying.. he told me his first name and i asked for his Sirname, he said that i wont need and put the phone down on me.

 

Sorry if this is all rather long winded, but i would like confirmation that im right in what i said to him and where to go from here. I know im in the wrong for failing to make the payment and can't complain at the store staff as they were quite fair when i received the first visit from them. Today however was totally different, i really did feel bullied in to making the payment. The man was quite forceful, i had to send the children to the car as we were in the garden and i was afraid to open the door for them in case he tried to get in.

 

Is it Trading Standards that i would need to make a complaint to?, as i feel this sort of enforcement should not be allowed to continue.

 

Your views and advice would be greatly appreciated.

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Hi,

 

I too are in a similar situatuation, and looking for advise.

 

I fell behind with payments over Christmas, and someone from BH came out to visit me..i spoke to him on the doorstep and explained my situation to him, and he telephoned the store. He passed me the phone and i arranged to make a payment the following week.

 

Unfortunately i was unable to meet the whole payment ( about £90 ) and i stupidly buried my head in the sand and didn't contact them to explain why. I was going to make the full payment on the 3rd Feb and hoped everthing would be OK until then.

 

Today as i came out of the house with my children a man with a Hi Viz Jacket walked down the path and said he was here with a repossesion order for the Washing Machine (which i have had for a year) and Laptop (only had for a few months).

 

I told him that i would not let him in to take the goods and that i would contact the store now to try and arrange payment of the arrears and bring the account up to date, he told me that Brighthouse had sold the debt to his company and he wanted the goods now. Again i told him that i would not let him in my home. He then told me that he would call the Council and the Police and they would give him access to the goods. I asked if there was a way i could arrange a payment with him believing that BH had sold the debt on.

 

He then telephoned BH and passed the phone over to me i asked if i could pay £50 now and make another payment next Sat to bring the account up to date..they refused and wanted the total payment now or the so called Gentleman would remove goods with permission or not, and they would keep hold of the goods until account was up to date, i said that i would not be able to had over the Laptop as there was far too much personal information on it...the quite aggressive Gentleman then said he would give me 20 minuites to reformat the Laptop.

 

I felt that my only option was to try and see if the payment would go through on my card, which it did £128...this was not spare money that i had it was a tax credit payment that had cleared today which was not due to clear until Monday, we are struggling financially at the moment, i was made redundant just before Christmas and my partner has returned to self employment and work is slow..so the money is usually used for gas and electric and the supermaket shop.

 

After spotting a thread on this forum re the DLC not being valid, i called BH to see if i had been charged for this with the above payment their reply was yes..i quoted some of Lefty's very useful info..they told me they would need to contact the Insurance Company as as far as they were concerned the money was owed and they would get back to me on Monday...i then went on to say very politely that i felt it was unreasonable for them to demand reposession of the goods without being sent a Court Order and that the gentleman should not have threatened me with the Council and the Police to gain access. She then said he was in the store now and you can sort it out with him and passed the phone over to him...so i quoted some more of the advise from the Forum he very aggresively told me that i was wrong, i said that i would contact Trading Standards..he then told me that they knew of him and he would give me his name and they would know where to get in touch with him...at this point i was almost crying.. he told me his first name and i asked for his Sirname, he said that i wont need and put the phone down on me.

 

Sorry if this is all rather long winded, but i would like confirmation that im right in what i said to him and where to go from here. I know im in the wrong for failing to make the payment and can't complain at the store staff as they were quite fair when i received the first visit from them. Today however was totally different, i really did feel bullied in to making the payment. The man was quite forceful, i had to send the children to the car as we were in the garden and i was afraid to open the door for them in case he tried to get in.

 

Is it Trading Standards that i would need to make a complaint to?, as i feel this sort of enforcement should not be allowed to continue.

 

Your views and advice would be greatly appreciated.

 

What you have described is very typical BrightHouse "bullyboy" behaviour - sadly, it's all too common. The guy in the Hi-Viz with "a repossession order" was just a BrightHouse employee with absolutely NO legal powers to enter your home to remove - or even threaten to remove - goods.

 

The law is very simple and straight forward in a case such as yours: If the hire purchase goods you have in your home are of protected status (ie - more than one third of the total payments made) BrightHouse absolutely CANNOT repossess them without your consent, or without a court "return order" which orders YOU to return the goods to BrightHouse. If the goods are NOT of protected status (ie - with LESS than one third of total payments made) BrightHouse STILL would need a court "return order" to repossess them against your will. (The latter will only NOT apply if the goods are in a public place.)

 

Your post is very well written, clear and concise. I would suggest adjusting it slightly into letter form, and sending it directly to (and for the attention of) BrightHouse CEO Leo McKee. (You will find the address in the sticky threads on this forum.) You may like to send a copy to your local MP and to Trading Standards.

 

You have been subjected to quite appalling behaviour by a BrightHouse employee. This doesn't bode well with a BrightHouse statement provided to CAG:

 

“…It is BrightHouse company policy that all of our customers and prospective customers should be consistently treated openly and fairly. Accordingly, BrightHouse operates a transparent and responsible business, and takes great care to ensure that company policies and procedures meet all regulatory and statutory requirements...” - David Harwood, Company Secretary

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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