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    • No, do the section 75 chargeback to your credit card provider.
    • See what dx thinks but it seems to me that sending a photo of your own pass isn't relevant to what happened. Let's wait and see what he says. HB
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    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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Absence from work due to health problems + 2 disciplinary meetings and harassment


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Hello everyone,

 

I do apologise for the long post, but I feel rather desperate for advice.

 

I've been working for my company for about a year and 2 months now, and last year November, I had a breakdown. I was diagnosed with depression and a few mentality issues and also anxiety. I've been diagnosed with depression a few years back but I had brilliant help and got through it. I informed my employer straight away, apologised and explained that I really do not feel able to work and my doctor said the same and has put me on a high dose of medication and a course of counselling. However, my sicknote had ran out and I honestly didn't realise so I didn't have a new one to give them before the current one had ran out, so they immediately sent out a letter asking me to come in for a disciplinary meeting, which I did, and I bought along the latest sicknote. When I was approached by the deputy store manager, he told me he cannot have any conversation with me until I hand in my sicknote, and no one would listen to me as I wanted to explain myself. When I gave them the sicknote a few minutes later they said that everything is fine now and I can go, so I had no meeting. Since then, i've had phonecalls asking when will I be back and that my department is failing because of me and they need me back. It makes me feel awful. They don't understand that I really need to get better and i am not ready to come back and I can appreciate the arguement on both sides but I feel like I am being victimised. I was told the new store manager is very keen to meet me, and I know why, so he can give me a piece of his mind. Then last Saturday, I gave in my latest sicknote, which started before the previous one had ran out so I knew I was covered, but this Wednesday, I got another letter asking me to come in for a meeting to discuss my absence as they haven't recieved my sicknote. I just rang my HR department who said they do have my sicknote and I was asked why am I not back at work yet, they want me to come back now, and now I have to go in for the meeting tomorrow. I feel so sick with worry that my whole body is shaking. I know in the meeting it will be me alone facing three people as I'm not in a union. I feel so scared and nervous to go, I can't bare it and I know I won't be able to explain myself properly because they just wont give me a chance, I know how they work. I'm not doing this on purpose, and I haven't worked since November, so Christmas was nonexistant due to not much money, If I could work, I would, of course I need to pay the bills. Would it be terrible if I don't go tomorrow? I really can't handle this.

 

I apoloigise for long post, thanks in advance

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Yes, I am afraid that at this stage it would be terrible if you didn't go - you could be dismissed. The only way out, and it may be too late now, would be to ask for a postponement, explaining why you cannot cope with a meeting - but as I said, it is very late in the day to be asking for the meeting to be postponed. It isn't at all unusual or unreasonable for an employer to contact / meet with an employee who has been off sick, especially where this has been for a number of weeks. In fact, they do have a legal obligation to discuss with you any way in which they can assist you in returning to work - simply because your doctor has said that you are not fit to return to work does not mean that they should not do so. They also may have sickness absnece policies which would come into play after such a length of time off sick.

 

I realise that this is a very difficult time for you, but I think you should also bear in mind that your mental health issues may be making you feel more vulnerable and scared than you may have reason to be. The new store manager may want to talk to you, yes - but it is simply your guess that he or she wants "to give you a piece of their mind". You don't know this. They may, equally, want to know whether there is anything they can do to help you back to work - perhaps by discussing with your medical people whether reduced hours or something may actually help you. You do not know that they do not want to do this.

 

But at the end of the day, you are their employee, and so they do have some rights and obligations to consider your position. If you keep refusing to have this discussion then you are at greater risk of them coming to the conclusion that your job should be terminated - and that won't help you either. I would suggest that you try to talk to them - maybe making some notes before you go to help you remember what you want to say or ask about, and to help you feel more confident about it. It may then be that your fears about them are confirmed, and then with more information we may be able to give you further advice. But right now there doesn't seem to be very much to go on in terms of them actually doing anything wrong here. It might be a good idea to take a work colleague with you if you are not in the union - if just for some moral support.

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Hello SarEl,

 

thank you for your advice. I understand what you mean. I don't want them to think i'm being un co-operative. I appreciate your comments on my mentality making things to be worse than what it is, but my work place truly is a horrible place, all the staff feel bullied by management, and i have experienced it myself, but I will definitely write down what I want to mention and bring it with me to the meeting, which I am going to. I just hope matters do not get bad.

 

Thank you again, I appreciate it very much

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