Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #41
    Basic Account Holder cariad1 Novitiate

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    Default Re: go locate fuel

    Quote Originally Posted by citizenB View Post
    Cariad, please let us know how you get on
    Contacted my bank yesterday who have cancelled my debit card in case this company try to take more money. They will look into the transaction. Emailed Golocate informing them that I wish to cancel my order under the Distance Selling Regulations. I'll keep you all updated of any progress.


  2. #42
    Basic Account Holder cariad1 Novitiate

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    Default Re: go locate fuel

    Quote Originally Posted by citizenB View Post
    Cariad, please let us know how you get on
    Update to my previous post.

    I tried to phone Golocate this morning without any success. Their operators are always busy. I have just received an email from them stating that this is the first day they are back in work since Christmas and therefore have not been able to do anything with my order yet. They also state that they are unable to issue a refund as the order is not yet due for delivery. I have never heard anything so ludicrous. They go on to offer me a refund minus a 15% administration fee. Even more ludicrous as they had already stated that nothing had been done with order up to this point and therefore it cannot have incurred any administration costs. It even states in their terms and conditions that an order may be amended up until confirmation of such. I have not received confirmation of any kind.

    I have just replied to them informing them that my bank have advised me to cancel this transaction under the Distance Selling Regulations and should they fail to issue me with a full refund, I will have no alternative but to contact the Trading Standards Department.

    I'll keep you posted of any further developments.


  3. #43
    Basic Account Holder cariad1 Novitiate

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    Default Re: go locate fuel

    Thanks for this ammo perplexity . I'll keep this to hand. Consumer Direct have now told me to get back on to my bank's Chargeback Department and ask them to look into it. They are going to send me a declaration whereby I give the retailer 15 days from the date of transaction to supply the goods or refund me in full.


  4. #44
    Basic Account Holder cyngor cymru Novitiate

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    Default Re: go locate fuel

    hi cariad, it seems as though golocate have really upset a lot of people lately. have you managed to get another delivery ordered as yet? i use watson fuels in cardiff, but i think they have a depot in brecon too. they really helped me out when my previous supplier let me down and i ran out, and i've got nothing but good things to say about them. might be worth a try if you're still looking.


  5. #45
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    Default Re: go locate fuel

    It looks as most of you have already reported this company to Consumer Direct or Trading Standards.

    But, if any of you have not and you're awaiting a refund, please complain now and refer CD or TS to this thread.

    Pursue for a refund through your bank's fraud department and refer the bank to this thread as well.

    8-)

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  6. #46
    Basic Account Holder sailor1003 Novitiate

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    Default Re: go locate fuel

    For those of you battling these cowboys, some good news. I have been contacted by Sarah Rest of Flame TV, producer of Don't Get Done, Get Dom. They are interested in taking on this company. Contact her on 020 7598 7372 if you want to pass on your experience.


  7. #47
    Basic Account Holder fredandles Novitiate

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    Default Re: go locate fuel

    BEWARE - Go locate owe me 780.11 since 4th November !!! Absolutely agree with everyone - what a bunch of edits. I formally cancelled my order by phone and an email to 'Ben Miles' (plus had to listen to the rubbish about a 15% cancellation charge which is not in their terms and conditions - SO NOT LEGAL). Go locate confirmed receipt of my cancellation in an email to me same day (surprisingly effecient). They said I had to wait 30 days, making it about 19th December. No refund received by 30th Dec so contacted my Credit Card Company on 6th Jan. Bless 'em, they phoned go locate who said they had been unable to deliver and would cancel the order today, and would refund the money in 30 days.
    It's obviously a edit and despite my trying to tell the Credit Card Co. about my experience and the numerous other complaints about this company they didn't want to hear my warning. The only good thing is that if the money is lost it's the Credit Card Co who will lose and the account I have with them is currently at 0% interesticon so no loss to me at all. Go Locate should be shut down - they appear to be real amateurs even at editing.
    FredandLes.

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  8. #48
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    Default Re: go locate fuel

    Hi Fredandles and welcome to CAGicon.

    Whilst the behaviour of this company seems to fall far short of reasonable, you cannot make defamatory remarks about them.

    Doing so puts our Site at risk of a claim for defamation which we cannot afford. site rulesicon are here - http://www.consumeractiongroup.co.uk...before-posting

    Thanks 8)

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  9. #49
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    Default Re: go locate fuel

    I've sent this to BBC 5 live Journo I know.

    It's a good story and I expect that we will get some contact

    Who is prepared to speak to a media investigation?

    Email me your contact details to our adminicon address if you are. put go locate fuel in the subject line please



    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
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  10. #50
    Basic Account Holder selma Novitiate

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    Default Re: go locate fuel

    We've ordered over 365 in mid December, still no oil, We've been without any heatings for two weeks, so sadly the same story as most of you who have posted. Its absolutely outrageous that this company can get away with it. They are edit no less.
    I will be calling trading standards, the Police and my bank, in that order. They are surely committing edit.
    I'll keep you posted.

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  11. #51
    Basic Account Holder selma Novitiate

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    Default Re: go locate fuel

    Quote Originally Posted by BankFodder View Post
    I've sent this to BBC 5 live Journo I know.

    It's a good story and I expect that we will get some contact

    Who is prepared to speak to a media investigation?

    Email me your contact details to our adminicon address if you are. put go locate fuel in the subject line please
    I would be willing to speak to a journalist about our treatment. selma


  12. #52
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    Default Re: go locate fuel

    Hi Selma,

    I've edited your post slightly as the site cannot carry defamatory remarks.

    Re the order in which you'll contact people, I'd be on to the bank first, for sure. Try and get the bank to reverse the transaction asap.

    If this company is as bad as it appears, they will surely close, or be closed. And when they do, they're bound to take customers' money with them. Try and make sure it's not yours.

    If you want to put yourself forward for possible journalist contact, send your email address to us using the CONTACT US button at the foot of the page. Put Go Locate Fuel as the heading.

    8-)

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  13. #53
    Basic Account Holder cariad1 Novitiate

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    Default Re: go locate fuel

    Many thanks for this. I have since had to order oil from another supplier which ironically was 10 cheaper than Golocate and was delivered the next day!! I have completed the forms sent to me by my bank and am now waiting to hear from them. I have still not had confirmation of my order from Golocate and when I emailed them canceling the order, they replied to my email stating that this was not possible as the order was not yet due for delivery!! It goes without saying that I have not received my oil order from them.


  14. #54
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    Default Re: go locate fuel

    Hi Cariad,

    Keep on at the bank for a refund asap.

    Are you dealing with any particular dep't at the bank ?

    8-)

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  15. #55
    Basic Account Holder cariad1 Novitiate

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    Default Re: go locate fuel

    I did ask for the Chargeback department when I rang the bank but I'm not sure who I eventually spoke to. They told me that I had to give Golocate 15 days from the date of the actual transaction to deliver the oil. This took me up to 15th January which was the date I was instructed to enter on the bank correspondence. I was thinking of giving them 10 days to get back to me and then chasing them up again.


    Quote Originally Posted by slick132 View Post
    Hi Cariad
    Keep on at the bank for a refund asap.

    Are you dealing with any particular dep't at the bank ?

    8-)



  16. #56
    Basic Account Holder jason hearn Novitiate

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    Default Re: go locate fuel

    i feel sick . i've been waiting for a refund since oct. thought it was a [problem], then i see you guys and know. does anyone know our rights with debit cardspayments. shall i hit my bank now?
    yours 450 down.


  17. #57
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    Default Re: go locate fuel

    Hi Jason and welcome to CAGicon.

    Contact your bank immediately and complain that you appear to be the victim of fraud. Ask them to do a charge-back and draw their attention to this thread.

    Report the matter to Consumer Direct asking for them to refer it to the Trading Standards Office that deals with the company's address.

    If the bank shows sign of unwillingness to refund, write to the GoLocateFuel giving them 7 days to refund you in full or you will take legal action, as well as reporting the matter to all relevant agencies and the press.

    8-)

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

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  18. #58
    Basic Account Holder cariad1 Novitiate

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    Default Re: go locate fuel

    Hi Jason, I know exactly how you feel. I couldn't believe I'd been caught out by this company either and consider myself usually pretty internet savvy. My bank sent me some forms to fill in and I also contacted Consumer Direct and gave them all the details of this company. I haven't heard anything yet but will keep you all updated with any results.

    Good luck!


  19. #59
    Basic Account Holder selma Novitiate

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    Default Re: go locate fuel

    Hello,
    a bit of good news, I got a telephone number from someone on this forum, which took me directly to the company actually delivering my fuel. I rang them and fortunately for me they had just received my order from Go locate, that was on the 18th Jan. I explained my situation, having run out of oil, no heating, how long I had waited. They told me that they were due to deliver my oil by the end of january, over 6 weeks after I place the order with Go locate (20th december) and they had taken my money. The actual oil deivery company turned out to be Total Butler, and they said they would see if they could speed things up. My oil arrived yesterday. Yeh! The number to call is 01642 700725, they maybe handling your order so contact them, they will let you know if they are and when you are likely to receive your oil. Contact Go Locate again and ask them for the number of the company that is dealing with your delivery.
    Go Locate actually only placed my order after I made very strong representations, and told them I was contacting Trading Standards and my bank.
    They're not a [problem] exactly, they just hang on to your money for a long time waiting for the oil price to drop, which of course it has now that the christmas period is over. I don't know what I'm allowed to say on this forum, suffice it to say I feel I have been treated very badly by this company, and i certaily wouldn't have any dealings with them in the future. They are playing with people lives and causing a great deal of distress. I hope they are closed down. Good luck with your quest to get your oil or a refund


  20. #60
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    Default Re: go locate fuel

    Hi Selma,

    I'm really pleased you got this sorted out.

    You say they're not a (whatever you can't say on our forums) company.

    However, they take an order, specify a price, give you a delivery window, promise you the best price available and take your money immediately........

    ........ and then they fail to deliver on time, try hiking the price, avoid dealing with calls, repeatedly make further false promise about delivery ........

    ........ and then they again fail to deliver, refuse to refund, then offer to refund after taking a 15% slice for their adminicon fee !!

    If it looks like a duck, quacks like a duck and swims like a duck............ it's probably a duck.

    This company appears to be doing everything, except what it promises when they take your money.

    I don't know if they are intending to trade badly or they're just not very good at it. However, I certainly would not want to give them any of MY money, based on all that I've read here, on MSE and on other forums.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.
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