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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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go locate fuel


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they appear to be real amateurs even at ***********

 

I like that comment, probably quite astute. It is far too easy nowadays for any fool to set up a web site and appear to have something to offer but with next to nothing going for them when the going gets rough.

 

What is more of a worry though is what on Earth is happening with Trading Standards while this goes on.

 

They too would appear to be real amateurs It is far too easy nowadays for any fool to set up an enforcement agency and appear to have something to offer but with next to nothing going for them when the going gets rough.

 

:fear:

Edited by MARTIN3030
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Hi Fredandles and welcome to CAG.

 

Whilst the behaviour of this company seems to fall far short of reasonable, you cannot make defamatory remarks about them.

 

Doing so puts our Site at risk of a claim for defamation which we cannot afford. Site rules are here - http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?17-Forum-Rules-Please-read-before-posting

 

Thanks 8)

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I've sent this to BBC 5 live Journo I know.

 

It's a good story and I expect that we will get some contact

 

Who is prepared to speak to a media investigation?

 

Email me your contact details to our admin address if you are. put go locate fuel in the subject line please

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I see the point and agree that an assertion of criminal conduct should not be attempted, short of the proof of a criminal conviction, but how far do we go with that?

 

Since the Consumer Protection from Unfair Trading Regulations 2008 it is a strict liability criminal offence for a trader to mislead or omit, the inference being that every complaint that turns up about goods not as described is an allegation of a criminal offence.

 

8)

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We've ordered over £365 in mid December, still no oil, We've been without any heatings for two weeks, so sadly the same story as most of you who have posted. Its absolutely outrageous that this company can get away with it. They are edit no less.

I will be calling trading standards, the Police and my bank, in that order. They are surely committing edit.

I'll keep you posted.

Edited by slick132
still trying to avoid defamation
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I've sent this to BBC 5 live Journo I know.

 

It's a good story and I expect that we will get some contact

 

Who is prepared to speak to a media investigation?

 

Email me your contact details to our admin address if you are. put go locate fuel in the subject line please

 

I would be willing to speak to a journalist about our treatment. selma

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Hi Selma,

 

I've edited your post slightly as the site cannot carry defamatory remarks.

 

Re the order in which you'll contact people, I'd be on to the bank first, for sure. Try and get the bank to reverse the transaction asap.

 

If this company is as bad as it appears, they will surely close, or be closed. And when they do, they're bound to take customers' money with them. Try and make sure it's not yours.

 

If you want to put yourself forward for possible journalist contact, send your email address to us using the CONTACT US button at the foot of the page. Put Go Locate Fuel as the heading.

 

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Many thanks for this. I have since had to order oil from another supplier which ironically was £10 cheaper than Golocate and was delivered the next day!! I have completed the forms sent to me by my bank and am now waiting to hear from them. I have still not had confirmation of my order from Golocate and when I emailed them canceling the order, they replied to my email stating that this was not possible as the order was not yet due for delivery!! It goes without saying that I have not received my oil order from them.

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Hi Cariad,

 

Keep on at the bank for a refund asap.

 

Are you dealing with any particular dep't at the bank ?

 

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I did ask for the Chargeback department when I rang the bank but I'm not sure who I eventually spoke to. They told me that I had to give Golocate 15 days from the date of the actual transaction to deliver the oil. This took me up to 15th January which was the date I was instructed to enter on the bank correspondence. I was thinking of giving them 10 days to get back to me and then chasing them up again.

 

 

Hi Cariad

Keep on at the bank for a refund asap.

 

Are you dealing with any particular dep't at the bank ?

 

8-)

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Hi Jason and welcome to CAG.

 

Contact your bank immediately and complain that you appear to be the victim of fraud. Ask them to do a charge-back and draw their attention to this thread.

 

Report the matter to Consumer Direct asking for them to refer it to the Trading Standards Office that deals with the company's address.

 

If the bank shows sign of unwillingness to refund, write to the GoLocateFuel giving them 7 days to refund you in full or you will take legal action, as well as reporting the matter to all relevant agencies and the press.

 

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Hi Jason, I know exactly how you feel. I couldn't believe I'd been caught out by this company either and consider myself usually pretty internet savvy. My bank sent me some forms to fill in and I also contacted Consumer Direct and gave them all the details of this company. I haven't heard anything yet but will keep you all updated with any results.

 

Good luck!

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Hello,

a bit of good news, I got a telephone number from someone on this forum, which took me directly to the company actually delivering my fuel. I rang them and fortunately for me they had just received my order from Go locate, that was on the 18th Jan. I explained my situation, having run out of oil, no heating, how long I had waited. They told me that they were due to deliver my oil by the end of january, over 6 weeks after I place the order with Go locate (20th december) and they had taken my money. The actual oil deivery company turned out to be Total Butler, and they said they would see if they could speed things up. My oil arrived yesterday. Yeh! The number to call is 01642 700725, they maybe handling your order so contact them, they will let you know if they are and when you are likely to receive your oil. Contact Go Locate again and ask them for the number of the company that is dealing with your delivery.

Go Locate actually only placed my order after I made very strong representations, and told them I was contacting Trading Standards and my bank.

They're not a [problem] exactly, they just hang on to your money for a long time waiting for the oil price to drop, which of course it has now that the christmas period is over. I don't know what I'm allowed to say on this forum, suffice it to say I feel I have been treated very badly by this company, and i certaily wouldn't have any dealings with them in the future. They are playing with people lives and causing a great deal of distress. I hope they are closed down. Good luck with your quest to get your oil or a refund

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Hi Selma,

 

I'm really pleased you got this sorted out.

 

You say they're not a (whatever you can't say on our forums) company.

 

However, they take an order, specify a price, give you a delivery window, promise you the best price available and take your money immediately........

 

........ and then they fail to deliver on time, try hiking the price, avoid dealing with calls, repeatedly make further false promise about delivery ........

 

........ and then they again fail to deliver, refuse to refund, then offer to refund after taking a 15% slice for their admin fee !!

 

If it looks like a duck, quacks like a duck and swims like a duck............ it's probably a duck.

 

This company appears to be doing everything, except what it promises when they take your money.

 

I don't know if they are intending to trade badly or they're just not very good at it. However, I certainly would not want to give them any of MY money, based on all that I've read here, on MSE and on other forums.

We could do with some help from you

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I am just about to commence legal proeedings! If only I had read all these comments before! I ordered, no delivery showed up and they pursuaded me to pay a express delivery charge to make a delivry (at round the originallly organied date!!!). I over-paid, being told that I would be refunded for what my tank wouldn't accommodate and 4 months, six emails and phone calls later, I am still waiting for a refund.

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Hi JH and welcome to CAG.

 

If you've not yet started court action, it's not too late to try a different approach with GoLocateFuel. Check back through this thread and see what action has resulted in the best response for various customers.

 

For example, tell GLF that you will now :-

 

1. Complain to bank seeking a charge-back. Refer bank's fraud section to this thread.

 

2. Contact Trading Standards and the police unless they refund to your card with 48 hours.

 

3. Contact Dominic Littlewood and/or Watchdog, with a view to TV exposure.

 

If you contact GLF, make it very clear that you require a FULL refund - no admin charges, etc, the FULL amounts that you paid in total.

 

8-)

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http://www.bbc.co.uk/news/business-12274846

 

Looks like the OFT are now investigating the domestic fuel situation :)

 

The market for heating oil and other "off-grid" forms of energy is to be investigated by the Office of Fair Trading (OFT).

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi everyone. I think I may have been one of the luckier people to deal with this nightmare company! I ordered in desperation 600 litres on 17th December to be told I would have priority delivery that I had paid for but they wouldn't disclose the supplier. The following week they could not give me a delivery date and we were down to approx 50litres (2 children and sub-zero temperatures). I did manage to secure a confirmed delivery elsewhere that week and tried to cancel - to be told that they would charge 15% for doing so. I questioned this with Trading Standards who informed me that I was covered by the Consumer Protection Act - Distance Selling Regulations and was advised that I was entitled to 100% refund. I sent this to Ben who agreed to refund the whole amount. As expected I had to chase this!! Bank cards were cancelled as a precaution and Go Locate refused to refund within 30 days. This caused us HUGE problems over the Christmas perios as we had to pay cash on delivery for the order we did receive. I took a slightly different approach and did everything by e-mail to Ben, I was very 'sickly sweet', thanking him so much for his 'help and support' (whilst wanting to vomit while doing so!). 2 days before the 30 day period was up, I emailed again to ask if they would process the refund so it was cleared in my bank within the 30day period - RESULT!!!!! I have received the FULL amount back. I'm not sure how many of you this may work for, but maybe it is worth a try.

I really do wish all of you the best of luck.

Edited by Delarose
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Hi Delarose and welcome to CAG.

 

Glad to hear you got the refund in the end.

 

It is sickening, as you say, that you have to grovel to get back what is yours in 30 days and to THEN feel relieved. They had no right to keep YOUR money so long when they absolutely failed to deliver what you wanted - heating oil delivered promptly.

 

Useful input though, and thanks

 

8-)

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Just had a letter from the Trading Standards Department who are also dealing with my complaint against Golocate. Apparently Golocate have asked for the names and addresses of everyone who has contacted the Trading Standards Department complaining about them. I have to fill in a consent form and return it before they will disclose my details. I'm not sure I feel comfortable about doing this as Golocate already have the details they need to issue a refund or deliver the oil. I don't see why they need to know who has complained about them. Any advice on this would be appreciated. I've tried ringing the person dealing with this in the appropriate Trading Standard Department but apparently they are in the process of moving buildings and are not available at present!!

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I don't see why they need to know who has complained about them. Any advice on this would be appreciated. I've tried ringing the person dealing with this in the appropriate Trading Standard Department but apparently they are in the process of moving buildings and are not available at present!!

 

:!:

 

It is a criminal offence, to mislead consumers.

 

It is not then so easy to prosecute the offence without the evidence, the testimony of the consumer. Hearsay is not admissible.

 

If it goes to a hearing you would have to identify yourself, so the question to ask yourself is would you rather that the prosecution were not to take place.

 

8-)

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Hi Cariad,

 

Another angle is that GoLocate may be trying to appease TS saying, if you let us know who has complained about us, we will do our best to resolve their complaint.

 

Personally, I would give TS your consent to disclose your details to GoLocate. It may assist in you getting a refund more quickly if the bank fail to act on your behalf.

 

I would also press the bank to reverse the transaction if they can.

 

Just do whatever it takes to get your money back from GoLocate.

 

8-)

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Hi Cariad,

 

Another angle is that GoLocate may be trying to appease TS saying, if you let us know who has complained about us, we will do our best to resolve their complaint.

 

Personally, I would give TS your consent to disclose your details to GoLocate. It may assist in you getting a refund more quickly if the bank fail to act on your behalf.

 

I would also press the bank to reverse the transaction if they can.

 

Just do whatever it takes to get your money back from GoLocate.

 

8-)

 

I have given Trading Standards permission to disclose my details. They have told me that I am entitled to a full refund as I am covered under the Distance Selling Regulations and told me that I should maybe consider taking civil action against the company. I am reluctant to do this so will continue chasing my bank to do a chargeback. I'll keep you all posted with any progress. Thanks for all your help and valuable advice.

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Great news!!! Rang the Dispute Team at HSBC this morning and was told that they were going to credit my account in full within two to three days. I've just checked my balance and the money is there already.

 

Thank you to all on here without whom I am sure the outcome would have been quite different. I had no idea that I could claim a refund from my bank, so thank you all again for the brilliant advice and much needed moral support.

 

Good luck to anyone who is still awaiting settlement of their claims.

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