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    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
    • If you do get a letter of Claim and or Pre Action Protocol pack 15. Where there has been non-compliance with a pre-action protocol or this Practice Direction, the court may order that (a) the parties are relieved of the obligation to comply or further comply with the pre-action protocol or this Practice Direction; (b) the proceedings are stayed while particular steps are taken to comply with the pre-action protocol or this Practice Direction; (c) sanctions are to be applied. 16. The court will consider the effect of any non-compliance when deciding whether to impose any sanctions which may include— (a) an order that the party at fault pays the costs of the proceedings, or part of the costs of the other party or parties; (b) an order that the party at fault pay those costs on an indemnity basis; (c) if the party at fault is a claimant who has been awarded a sum of money, an order depriving that party of interest on that sum for a specified period, and/or awarding interest at a lower rate than would otherwise have been awarded; (d) if the party at fault is a defendant, and the claimant has been awarded a sum of money, an order awarding interest on that sum for a specified period at a higher rate, (not exceeding 10% above base rate), than the rate which would otherwise have been awarded. https://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct   .
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Thanks all! My wife was driving at the time (took our daughter to get new school uniform) and I wasn't there so I'm not sure what the signage was actually like, but yes, Parkopedia says 2:30, so it's barely over that. I will check it out with her when she gets home later, I haven't even told her about this yet as she'll probably be quite upset. So - likely my best response at this stage is to just wait it out until a Letter Before Claim arrives?
    • check mcol does it state DQ N180 sent to you? if it does then: https://www.consumeractiongroup.co.uk/topic/347310-legal-n180-directions-questionnaire-small-claims-track/#comment-5088148 3 copies yes to mediation (unless you filed our Statute Barred Defence OR this is a claim for a Private Parking Ticket) 1 wit you Suitability for determination without a hearing? no (that the issues are so complex they need to be argued orally') the rest is obv 1 to the court 1 to their sols (omit phone/sig/email) if no sols send to claimant 1 for your file   dx
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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Axa Travel Insurance (Nightmare!!)


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Can anyopne please HELP!! - My Mum & Dad had to cancel their trip to Ireland as my dad suffered a suspected heart attack at Manchester airport whilst waiting for the plane so couldnt travel and had to go to a local hospital. I had to recoup for him costs on the car parking at Manchester, Hire Care in Ireland & Flights with Aer Lingus. I managed to recoup costs of hire car & parking myself and the companies involved were excellent. Axa Asked for proof that my parents did not catch the flight and asked for a letter from Aer Lingus to confirm this which Aer Lingus duly supplied. Along with various other pieces of information Axa required ie. medical notes from hospital etc. they have seemed to put up stumbling blocks throughout the entire process. To top it all the only thing they were required to do after I had done most of the work was to refund the flights. After 8 weeks and deducting an excess of £80 they have refunded the cost of the flights £44 but not the airport taxes of £200 - Is this legal? If so who do I contact to try claim the airport taxes back as there is no mention of this on their letter? So all in all I have done most of the leg work myself in claiming money back, paid their excess of £80 and they have refunded £44. When try to speak to customer services they just told me 'Thats the way it is' - They maybe right but very upsetting and realy weant to be able to claim the airport taxes back if possible.

 

Many tHnaks and all advice greatly received

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Hi jibbes

 

I hope your dads getting better.

 

This is from another thread - C/O Friend:-

 

I think you need to write to the vendor of the tickets, personalise the letter, explain the circumstances, hopefully they'll wave the admin fees. Send it recorded.

 

'The issue of taxes is slightly different in that you can apply to the airline or travel agent who booked them to get the taxes back however you will end up with a tiny proportion of what you actually paid by the time everyone has applied their adminlink3.gif fees and some of the taxes are non refundable anyway'.

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Hi Rebel11 - Many thanks for your reply. Dad doing well but the stress Axa seem to be causing him affecting him so trying to take over for him so he can destress a bit. Will follow your advice and many thanks. Will the vendor of the tickets be Aer Lingus as flight booked direct with them?

 

Many Thanks

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