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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Hfo capital limited


tony c
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hi all bit of a newbie so please bare with me my girlfriend has debts with barclaycard who then sold the debt to hfo capital ltd they have been in touch with us and are takin us to court, because my girlfriend has just sold her house we had money in 2 seperate accounts one was a savings the other was every day use.

we have paid off other creditors inc lloyds tsb, the black horse and the woolwich. HFO in there infinite wisdom went to court and froze our accounts the total being 18000 in total. we phoned hfo and tried to arrange a payment plan of 7000,9000,10,000 11000 12000 all which were refused these lump sums were to be bonded with a payment of 150 pound a month until said debt was cleared.the interim hearing ia scheduled for the 15th nov, just basically need anyones input on what to do thanks

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You will get help - don't worry about that. If you can prepare some more details for us - letters received, court docs received etc Any thing that you can scan in with personal details removed?

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yes more info needed.

have you got the wording from the court order/directions ?

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Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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This doesn't sound right, HFO cannot freeze your bank account jut by going to court, you obviously did not defend this.... you also state there is an interim hearing on the 15th, what are the particulars of claim which led up to this hearing... thi can and should be defended.

we went to our bank on the 18th oct to transfer money from the savings this we couldnt do as they were frozen we spoke to the bank manager who informed us they had been supeoned by hfo and wandswoth county court to freeze our assets we recieved a letter yesterday from hfo stating the above r.e the assets the bank could not inform us as they would be commiting an offence.

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we went to our bank on the 18th oct to transfer money from the savings this we couldnt do as they were frozen we spoke to the bank manager who informed us they had been supeoned by hfo and wandswoth county court to freeze our assets we recieved a letter yesterday from hfo stating the above r.e the assets the bank could not inform us as they would be commiting an offence.

also i have read on here that hfo capital ltd are based offshore in the cayman isles as these are the people taking us to court NOT hfo services ltd are they entitled to do this ?

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Have you received anything at all from Wandsworth court or have you contacted them? You mentioned an Interim hearing in November?

got a letter on the 21st oct stating the interim hearing on the 15 nov then the proper hearing on the 26th nov i dont think it came from wandsworth cc directly it was from turnball and rutherford the solicitors for hfo but it has a wandsworth county court stamp on it

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Have you contacted the court? If not, you need to first thing on Monday. What other correspondence have you received?
we faxed and wrote to the court manager on wed 20th stating our concerns and worries no reply yet, as i stated on my first post about the sums we offered hfo when we found out all this was happening does anyone think a judge will take these into consideration its not as if we are ignoring the debt, this companty appears not to give a rats about anything my partner is 12 wks pregnant we have to vacate our property we have just sold in the coming weeks and by offering hfo a payment scheme we thought they would oblige, how wrong can you be !!!!!
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Hi Tony

 

If you are unsure about how to upload and remove your personal details - follow the link at the end of this message for a video tutorial.

 

To be able to give you specific detailed advice to your case - rather than just vague, general advice - we need to see the documents you have.

 

http://www.consumeractiongroup.co.uk/forum/content.php?115-How-to-open-a-PhotoBucket-account-and-use-it-to-post-pictures-on-the-Consumer-Action-Group

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This company are only interested in money, correct. The courts are actually there to protect you and your interests which many people forgot. You must ring them as they are often slow at dealing with letters.

 

Please start from the begining again. How much is the debt and how old is it. When was the last payment to BC?

 

Can you list the correspondence received from HFO?

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Considering what HFO pay for these alleged debts, I think your offer was very generous, must be a very large amount they think you owe. I do not know how they can freeze your account.

 

I would do a data SAR to Barclaycard and find out who the account was sold to.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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I do not know how they can freeze your account.

 

They have threatened to do this to a few people but this is the first time someone has reported them as actually doing it!

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This company are only interested in money, correct. The courts are actually there to protect you and your interests which many people forgot. You must ring them as they are often slow at dealing with letters.

 

Please start from the begining again. How much is the debt and how old is it. When was the last payment to BC?

 

Can you list the correspondence received from HFO?

17976 pound the last my partner heard from bc was 4yrs ago when she was offering them 50 pound a month her circumstances changed and she fell behind again but rang bc offering 25 a month but they did not send her any documentation for direct debits or standing orders, so i suppose is just extinguished it self until 2wks ago when the house sale went thru, we phoned bc when we found out about the debt to hfo but they very natter of factly said it had been sold to hfo thats when the communication started between them and our selves. i cant scan no paperwork as i have just read that i have to post more than 20 posts to do this .

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They have threatened to do this to a few people but this is the first time someone has reported them as actually doing it!

 

Did they know the funds were in there?

 

Think they are on very dodgey ground if this one turns out like the rest - with very big amounts of money you can get loads of porridge - though i can not advise on brand names :-)

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