hi my daughter took out car insurance she paid £65 deposit and set up a direct debit for the rest the 14 days are up to cancel by us but they say their goin to cancel it because we carnt provide them with a document they want and we will be left owing them a shortfall off £110 this is the story she left old insurer as it had gone up a lot so we found new one on go compare when they asked old insurer for proof ov no claims all was ok but then old insurer told them about a non fault claim and they didnt deal with the claim because it wasnt her fault and the owner ov the other car delt with it all so they dont have any deatails ov repair costs she was parked out side home wen a chap knocked on the door and said is that your car im sorry ive hit it and done some damage his insurer delt with it all they rang to set up hire car picked up mine fixed it and returned all repaid so i dont have any details ov the repair nor do my old insurer so their goin to cancel ive tryed everything in my power to solve this hitting my head on a brick wall when i filled in her details they asked had she had any claims in the last five years she ticked no because she hadnt hpoe someone can help x:-(

Hello joannewoodruff04, welcome to the CAG.

Enjoy your visit, but take some time to look around the forum and understand where everything is.

It can seem confusing at first but you will start to find your way round and to understand what a helpful community we are.

You haven't received any replies to your post yet. Try posting your query again in a relevant sub-foum. You will get the help and support you need there.

Post moved to the Insurance/Assurance Forum

Suggest that your daughter phones the Insurers and asks to speak to the complaint/customer relations department to try to resolve the problem.

When she arranged the new Insurance she should have declared the non fault accident claim that was dealt with by a third party Insurer. Had she done this, they would have quoted a slightly higher premium to reflect the non fault accident to her car.

I am sure the old company can provide a letter confirming the no claims discount. If they can, then together with a letter from your daughter explaining the details of the accident (what happended, plus how it was dealt with, I am sure her new Insurers will continue the cover.

Some companies can be a pain to deal with, so your daughter will have to try to penetrate the front line staff and ask to speak to someone who can resolve e.g. complaint handler/customer relations or manager.

A bit of advice to anyone reading this. DO NOT arrange cover online if you have had an accident or claim in the last 5 years. ALWAYS phone companies.

This wouldn't happen to be a company with a similar name to Swindle?

hi thanks for takin the time to advise me youve been very helpfull ive called them today and told them im getting legal advice they then told me to make a guess at wot the claim cost was i replyed dont have a clue they replied just make a guess wot a joke ha ha

ha ha just wot we were thinking they make me sick hassle i can do with out bet they do it all the time how they expect a young teenager to deal with this like my daughter lol shes useless lol

This wouldn't happen to be a company with a similar name to Swindle?

If it was Swinton, I have heard that they are having major problems. Something to do with changes that have been made within the company, which is making life very difficult for their branch staff. Lots of complaints being made about policies getting cancelled.