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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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CarCraft And NAC warranty


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I too have had problems with carcraft and repairs to a vehicle , have trawled the net until I ended up here ! More advice and help than I imagined available ! Most importantly managed to contact the customer services , Linzi , on the number displayed in another post. All sorted within 3 hours ! Just wanted to say thank you to all who have posted qith their invaluable info and particulary to Linzi ! Please contact her if any problems , she is a credit to carcraft , not sure they really deserve her though ! Sue

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Guest Carcraft Customer Service Manager

Hi SueThank you for the lovely post Sue, we have ordered your part, and i got your voicemail from this morning, so don't worry about that. As soon as i have any update i will give you a call. i anticipate completion no later than the end of the week.Many thanksLinzi

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  • 2 weeks later...

I brought a car from carcraft 3/11/2011 vauxhall insignia estate, got the car home and throughout the first week had a lot of noise coming from the brakes. Took the car in to carcraft west midlands in December where the mechanic told my partner that the car is dangerous and unsafe.

 

So carcraft sold me an unsafe vehicle breaching the agreement. Also after going through the figures it looks like carcraft have lied to the finance company about the amount of deposit I paid. Today I have emailed carcraft and I am awaiting there reply, I have the financial ombudsman working on this also as they are contacting Barclays partner finance. I have an unsafe car and a finance agreement based on a lie. Lots more issues with the car but these are the main issues. Hope to hear from them soon

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Guest Carcraft Customer Service Manager

Hi Kerri-ann,Sorry to hear you are having issues, we have received your email, one of the advisors has tried to call you today, unfortunately to no avail. If you could let me know when you are available, we will try again.Many thanksLinzi

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Thanks, I have spoken to the financial ombudsman and they are ready to act on my behalf should I need them. I'm hoping Carcraft can sort this out but if not then I intend to go all the way with this.

Will stay on this site and keep everyone updated.

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I brought a car from carcraft 3/11/2011 vauxhall insignia estate, got the car home and throughout the first week had a lot of noise coming from the brakes. Took the car in to carcraft west midlands in December where the mechanic told my partner that the car is dangerous and unsafe.

 

So carcraft sold me an unsafe vehicle breaching the agreement. Also after going through the figures it looks like carcraft have lied to the finance company about the amount of deposit I paid. Today I have emailed carcraft and I am awaiting there reply, I have the financial ombudsman working on this also as they are contacting Barclays partner finance. I have an unsafe car and a finance agreement based on a lie. Lots more issues with the car but these are the main issues. Hope to hear from them soon

 

Hi

Are you able to let us know what the mechanics are saying is wrong with the car or is that now subject to confidentiality?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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When my husband took the car in in November all he was told was something about a clip missing which holds the brake and it had to be ordered in.

We have had a call today and they claim that the brakes were replaced but the mechanic didn't say that at all, he wouldn't let my husband take the car until this part had been fitted, he was there from 10am till about 4pm.

 

No further ahead at the minute no one has accepted that they breached the agreement yet by selling an unsafe vehicle.

Some of the other issues are:

Told it had service history but it has none.

We wanted the 160bhp model and got 130bhp

Car nearly stalls when travelling at high speed.

Faulty wiring headlights.

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The vehicle is booked in for Monday to be looked at by the service centre.

If they even attempt to get me to pay for any of the work that needs doing then I will automatically be rejecting the vehicle and contacting the finance company.

Will update this post on Monday evening.

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  • 2 weeks later...

Hello Everyone,

 

Like so many, I am now experiencing problems.

I bought a 3year old Vauxhall Corsa from carcraft April 29th 2011. At that time the car was exactly 3 years old and had just gone through it's first MOT. mileage on the clock 34871. I too was 'encouraged' into a 5 year NAC Guarantee.

My vehicle went yesterday for it's MOT and was shocked at the work it needs doing, although it passed it's test. Mileage on the clock today 38721. I have only done 3,850 since i bought the car and now i was told the car needs a clutch kit for gear selection, requires engine breather pipes, sump leaking oil, rear crank oil seal leaking oil, a total repair bill of £1,017.24p unbelievable, the car is not quiet 4 year old and I only drive 11 miles a day to and from work. I have tried to contact NAC for a solid week and cannot get past their answer machine. After reading all the horror stories i am not at all expecting NAC to pay the repair bill, one thing is for sure though, if the car does not get sorted, creation finance does not get paid and i will be in touch with Citizens Advice. The repairs needed are no way down to wear and tear, all tyres are the same ones that were on the car when bought, all brakes etc... are the same when bought which proves that I am a low mileage driver and a careful one. Only reason i bought the car was because every other week I finish work at 1am. When you buy a car 3 year old you expect it to last more than a year.

Anyone from Carcraft can help?

Edited by silverfox1961
removed libellous word
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Guest Carcraft Customer Service Manager

Hi AlsunlandI have PM'd you some details.ThanksLinzi

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Guest Carcraft Customer Service Manager

Hi SamAt the moment, the appointment that was on Monday has been rescheduled for later on in the month. (at the customers request)Once we have looked at the car, we will be able to move this issue forward.ThanksLinzi

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Hi Linzi, i cannot reply to you via pm as i am a new member but here is the information, in basic you need:

 

To answer your questions:

Yes the vehicle was serviced at Carcraft Northeast In November 2011.

The car went for it's MOT yesterday, Wed 11th at Bristol Street Motors, Sunderland, Main Vauxhall Dealership who diagnosed the faults and urgent repairs needed. I spoke to a representative there who stated that the Engine breather pipes, Sump Leaking, Crank Oil Seal leaking are not down to wear and tear, the clutch he said is questionable.

I have only drove 3,871 miles since purchase, if the clutch is regarded as wear and tear surely this cannot be down to me, surely i cannot be held responsible for mileage on the clock at the time of purchase. The vehicle cost £7,499.00 + £63.25 car tax + £1, 795.00 Extended Guarantee.

The vehicle Registration [edited], Purchased at Carcraft North East.

I have spoken to Carcraft Customer Services who said they would email NAC to contact me urgently, they have not yet.

Thanks again Linzi and hope you can help me and the car.

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Guest Carcraft Customer Service Manager

Hi AlanThank you very much for sending me the details, i have spoken with NAC and they will be in touch with you shortly. They will need you to fax over the diagnostics on 0845 643 7102. See what they say once they have received the information, and get in touch with me again if you are having any problems.Many thanksLinzi

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Guest Carcraft Customer Service Manager

Hi AlanNAC have tried to call but can't seem to get through, What is the best time for them to call you?ThanksLinzi

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Hi Linzi,

I spoke to a very polite lady at NAC (Carcraft) who asked for a full report and quote of repairs needed of the vehicle. A full diagnostic report from Vauxhall main dealership, Bristol Street Motors has been sent to her fax number.

After nearly 2 weeks of calling NAC Carcraft without getting past the answer machine, i feel it is your help they have eventually phoned me, which i thank you.

Will you please confirm. NAC is Carcraft according to my 5 year Guarantee booklet, yet your customer services at Carcraft say they do not use NAC anymore. Well i personally don't care what or who owns NAC, Carcraft sold me the Vehicle and Carcraft sold me the 5 year Guarantee, a fee nearly amounting to £10,000, so you can understand it is Carcraft's door I come knocking and I hope will help to repair my car, a vehicle i have owned less than a year and only driven(today's mileage update) 3,873 miles.

CC Automotive Group Limited is Carcraft and NAC or my paperwork and booklet lie?

 

Thanks again Linzi

Alan

Edited by Alsunland
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Guest Carcraft Customer Service Manager

Hi AlanI am very pleased the wheels are now in motion so to speak, i can confirm that we no longer sell NAC guarantee, we now sell our own Drive Happy Guarantee, but rest assured NAC is still in existence, and is owned by UK Car Group, who also own Carcraft. I hope this helps.Many thanksLinzi

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