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    • Just to clear it up, sorry I don't make sense sometimes. I have paid £4000 £1200 of that was suppose to clear the £1200 debt.   Meaning I have sent a extra £2800 on top of my normal mainternance money.   Thank you
    • Try CPR 31.15 Possibly but a party is not compelled to disclose any documents pre allocation
    • Hi, I shown my key worker a letter that was sent to me saying that I owe £1200, she setup a standing order around 2021, this was to pay back money I owed, with my mental health status I have had complex issues to deal with and I just simply forgot about this standing order so it has been running for about 3.5 years acording to my key worker, anyway I'm not worried about the money that was sent that I call a overpayment, it went towards supporting my child's household so I am just happy with that, I am a little sad that I am being told I still owe this £1200, I have sent bank statements over 3 years worth but they have not taken away this £1200 bill and still say I owe it   Thank you
    • She did try contacting EON in the early days of the debt but they refused to speak to her because she could not pass the security checks. She didn't know the answers on an account she hadn't opened?   I also saw this article recently which could be what has happended here: Debt collection agencies in the UK are using fair means or foul to link people to an address where an unpaid debt has been run up, sometimes years after they have moved out The Guardian Anna Tims Mon 22 Apr 2024 The letter from the debt collection agency arrived out of the blue, and it was intimidating. It informed Joshua Simpson* that he owed £2,212 to Octopus Energy, and accused him of ignoring previous requests to settle the bill. If he did not stump up within 14 days, he was told, further action would be taken to recover the money. Simpson checked his Octopus account – it was in credit. Then he noticed the address where the debt had been accrued between 2022 and 2023. It was his childhood home – which his family had sold 18 years previously. "Since I was only 16 when we left the property, I was astonished that they'd linked my name [to it]," he says. "The debt collection agency insisted I provide a tenancy agreement to prove how long I've lived at my current address. I couldn't, since we bought our home. "They are now actively pursuing me for this debt, causing me a huge amount of stress. We are about to remortgage, and if this debt prevents us switching to a better deal, we will face real financial hardship." Simpson had been sucked into the shadowy world of "identity tracing", whereby investigators recruited by creditors seek to locate individuals who have moved home without paying their bills. It is an unregulated sector where anyone can set up as an agent in a back room without a licence, or scrutiny, and use fair means or foul to identify debtors. Reputable companies join a trade association that operates a code of practice, but membership is not mandatory, and mistakes are common. Last year, a teenage boy was chased for a debt of more than £900 by debt collectors acting for the energy company Ovo. A "trace agent" had somehow linked him to the debt because his parents had previously rented the property in question. An investigation by the Observer established that the debt had been run up by a subsequent tenant. The consequences of mistaken identity can be catastrophic. Individuals who are erroneously linked to a debt face, at worst, court action, bailiffs and a ruined credit rating. At best, they can endure weeks of stress and paperwork in order to prove they are not the debtor. It is estimated that 20m identity traces are made in the UK every year, many on behalf of companies that are owed money. Personal data is often obtained from credit reference agencies, which record applications for credit, and details are supposed to be verified with several different sources before being used for debt enforcement. In practice, however, this does not always happen. Simpson's details had been passed along a chain of intermediaries before the demand was issued. Octopus had given the unpaid account to a debt collection agent, which had contracted a tracing service, GBG, to find the debtor................ Full Article: https://www.theguardian.com/money/2023/oct/04/a-cry-for-help-energy-providers-play-the-villain-in-dramas-to-chill-the-blood ..............The Financial Ombudsman Service, which investigates complaints about financial firms, states that debt collection agents have to produce convincing evidence to link an individual to a debt, rather than rely on names, addresses and birth dates. According to the trade association, the Institute of Professional Investigators, an unknown number of investigators and trace agents are operating below the radar. Many more are merely inept, as data protection compliance training is not mandatory. "We have been campaigning for many, many years to try to get all private investigators regulated," says secretary general Glyn Evans.
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CarCraft And NAC warranty


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I too have had problems with carcraft and repairs to a vehicle , have trawled the net until I ended up here ! More advice and help than I imagined available ! Most importantly managed to contact the customer services , Linzi , on the number displayed in another post. All sorted within 3 hours ! Just wanted to say thank you to all who have posted qith their invaluable info and particulary to Linzi ! Please contact her if any problems , she is a credit to carcraft , not sure they really deserve her though ! Sue

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Guest Carcraft Customer Service Manager

Hi SueThank you for the lovely post Sue, we have ordered your part, and i got your voicemail from this morning, so don't worry about that. As soon as i have any update i will give you a call. i anticipate completion no later than the end of the week.Many thanksLinzi

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  • 2 weeks later...

I brought a car from carcraft 3/11/2011 vauxhall insignia estate, got the car home and throughout the first week had a lot of noise coming from the brakes. Took the car in to carcraft west midlands in December where the mechanic told my partner that the car is dangerous and unsafe.

 

So carcraft sold me an unsafe vehicle breaching the agreement. Also after going through the figures it looks like carcraft have lied to the finance company about the amount of deposit I paid. Today I have emailed carcraft and I am awaiting there reply, I have the financial ombudsman working on this also as they are contacting Barclays partner finance. I have an unsafe car and a finance agreement based on a lie. Lots more issues with the car but these are the main issues. Hope to hear from them soon

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Guest Carcraft Customer Service Manager

Hi Kerri-ann,Sorry to hear you are having issues, we have received your email, one of the advisors has tried to call you today, unfortunately to no avail. If you could let me know when you are available, we will try again.Many thanksLinzi

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Thanks, I have spoken to the financial ombudsman and they are ready to act on my behalf should I need them. I'm hoping Carcraft can sort this out but if not then I intend to go all the way with this.

Will stay on this site and keep everyone updated.

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I brought a car from carcraft 3/11/2011 vauxhall insignia estate, got the car home and throughout the first week had a lot of noise coming from the brakes. Took the car in to carcraft west midlands in December where the mechanic told my partner that the car is dangerous and unsafe.

 

So carcraft sold me an unsafe vehicle breaching the agreement. Also after going through the figures it looks like carcraft have lied to the finance company about the amount of deposit I paid. Today I have emailed carcraft and I am awaiting there reply, I have the financial ombudsman working on this also as they are contacting Barclays partner finance. I have an unsafe car and a finance agreement based on a lie. Lots more issues with the car but these are the main issues. Hope to hear from them soon

 

Hi

Are you able to let us know what the mechanics are saying is wrong with the car or is that now subject to confidentiality?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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When my husband took the car in in November all he was told was something about a clip missing which holds the brake and it had to be ordered in.

We have had a call today and they claim that the brakes were replaced but the mechanic didn't say that at all, he wouldn't let my husband take the car until this part had been fitted, he was there from 10am till about 4pm.

 

No further ahead at the minute no one has accepted that they breached the agreement yet by selling an unsafe vehicle.

Some of the other issues are:

Told it had service history but it has none.

We wanted the 160bhp model and got 130bhp

Car nearly stalls when travelling at high speed.

Faulty wiring headlights.

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The vehicle is booked in for Monday to be looked at by the service centre.

If they even attempt to get me to pay for any of the work that needs doing then I will automatically be rejecting the vehicle and contacting the finance company.

Will update this post on Monday evening.

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  • 2 weeks later...

Hello Everyone,

 

Like so many, I am now experiencing problems.

I bought a 3year old Vauxhall Corsa from carcraft April 29th 2011. At that time the car was exactly 3 years old and had just gone through it's first MOT. mileage on the clock 34871. I too was 'encouraged' into a 5 year NAC Guarantee.

My vehicle went yesterday for it's MOT and was shocked at the work it needs doing, although it passed it's test. Mileage on the clock today 38721. I have only done 3,850 since i bought the car and now i was told the car needs a clutch kit for gear selection, requires engine breather pipes, sump leaking oil, rear crank oil seal leaking oil, a total repair bill of £1,017.24p unbelievable, the car is not quiet 4 year old and I only drive 11 miles a day to and from work. I have tried to contact NAC for a solid week and cannot get past their answer machine. After reading all the horror stories i am not at all expecting NAC to pay the repair bill, one thing is for sure though, if the car does not get sorted, creation finance does not get paid and i will be in touch with Citizens Advice. The repairs needed are no way down to wear and tear, all tyres are the same ones that were on the car when bought, all brakes etc... are the same when bought which proves that I am a low mileage driver and a careful one. Only reason i bought the car was because every other week I finish work at 1am. When you buy a car 3 year old you expect it to last more than a year.

Anyone from Carcraft can help?

Edited by silverfox1961
removed libellous word
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Guest Carcraft Customer Service Manager

Hi AlsunlandI have PM'd you some details.ThanksLinzi

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Guest Carcraft Customer Service Manager

Hi SamAt the moment, the appointment that was on Monday has been rescheduled for later on in the month. (at the customers request)Once we have looked at the car, we will be able to move this issue forward.ThanksLinzi

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Hi Linzi, i cannot reply to you via pm as i am a new member but here is the information, in basic you need:

 

To answer your questions:

Yes the vehicle was serviced at Carcraft Northeast In November 2011.

The car went for it's MOT yesterday, Wed 11th at Bristol Street Motors, Sunderland, Main Vauxhall Dealership who diagnosed the faults and urgent repairs needed. I spoke to a representative there who stated that the Engine breather pipes, Sump Leaking, Crank Oil Seal leaking are not down to wear and tear, the clutch he said is questionable.

I have only drove 3,871 miles since purchase, if the clutch is regarded as wear and tear surely this cannot be down to me, surely i cannot be held responsible for mileage on the clock at the time of purchase. The vehicle cost £7,499.00 + £63.25 car tax + £1, 795.00 Extended Guarantee.

The vehicle Registration [edited], Purchased at Carcraft North East.

I have spoken to Carcraft Customer Services who said they would email NAC to contact me urgently, they have not yet.

Thanks again Linzi and hope you can help me and the car.

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Guest Carcraft Customer Service Manager

Hi AlanThank you very much for sending me the details, i have spoken with NAC and they will be in touch with you shortly. They will need you to fax over the diagnostics on 0845 643 7102. See what they say once they have received the information, and get in touch with me again if you are having any problems.Many thanksLinzi

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Guest Carcraft Customer Service Manager

Hi AlanNAC have tried to call but can't seem to get through, What is the best time for them to call you?ThanksLinzi

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Hi Linzi,

I spoke to a very polite lady at NAC (Carcraft) who asked for a full report and quote of repairs needed of the vehicle. A full diagnostic report from Vauxhall main dealership, Bristol Street Motors has been sent to her fax number.

After nearly 2 weeks of calling NAC Carcraft without getting past the answer machine, i feel it is your help they have eventually phoned me, which i thank you.

Will you please confirm. NAC is Carcraft according to my 5 year Guarantee booklet, yet your customer services at Carcraft say they do not use NAC anymore. Well i personally don't care what or who owns NAC, Carcraft sold me the Vehicle and Carcraft sold me the 5 year Guarantee, a fee nearly amounting to £10,000, so you can understand it is Carcraft's door I come knocking and I hope will help to repair my car, a vehicle i have owned less than a year and only driven(today's mileage update) 3,873 miles.

CC Automotive Group Limited is Carcraft and NAC or my paperwork and booklet lie?

 

Thanks again Linzi

Alan

Edited by Alsunland
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Guest Carcraft Customer Service Manager

Hi AlanI am very pleased the wheels are now in motion so to speak, i can confirm that we no longer sell NAC guarantee, we now sell our own Drive Happy Guarantee, but rest assured NAC is still in existence, and is owned by UK Car Group, who also own Carcraft. I hope this helps.Many thanksLinzi

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