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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
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    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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Failure to notify change of keeper - court summons


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Hi all. I need help with this issue. I sold a car in June and sent the V5 document a week or so later. July comes and I receive a letter from the DVLA stating that I am the registered owner of xxx registration mark - this was alien to me as the reg mark stated was not of the car I sold. I contacted DVLA to ask what this was all about. I gave them the reg mark of the car I sold and they confirmed that the car in question was correct and that a problem had arisen due to the new owner applying to get her personalised plate reegistered for that car. I thought nothing more of it. A few weeks later I received another letter from the DVLA asking me to pay a fine for not notifying them of change of ownership of the car. I tried to contact the DVLA to enquire if they had received my documents. They promptly told me to deal with the Preston office (the prosecutor). Contacting the Preston office was a huge problem and when I eventually spoke with someone they told me to pay up or go to court and wouldn't listen further.

 

So, earlier this week I got a court summons.

 

I don't know what to do. Do I respond directly in writing to the prosecutor with a "not guilty" plea? I sent the V5 as required but still haven't received confirmation that they have received it.

 

Where do I stand?

 

Please help - court is 20th October

 

Moozer

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Do some more reading on here. You'll find you can build a defense in regard to there not being a legal requirement to contact the DVLA as they request. Your statement of truth stating you posted of the V5 in accordance with their requirements should be a position they can not refute.

 

Also, write to your MP! writetothem com will help.

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Could I write to the prosecutor and detail this? Would they consider ending proceedings against me? I really don't want/can't afford to go to court. I'm a teacher trainee just starting my training on the 18th October. Not looking good if I have to go to court 2 days into it!!

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I've sent an email to my MP through writetothem dot com but have yet to receive a reply. What else should I do? Do I need to reply to the summons by post and mark it as a not guilty plea with a covering letter? If so, should I mention that I have contacted my MP and quote the Interpretation Act section 7 (post)?

 

Any help here greatly appreciated guys. Thank you.

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I've sent an email to my MP through writetothem dot com but have yet to receive a reply. What else should I do? Do I need to reply to the summons by post and mark it as a not guilty plea with a covering letter? If so, should I mention that I have contacted my MP and quote the Interpretation Act section 7 (post)?

 

Any help here greatly appreciated guys. Thank you.

 

The writetothem can take a while, but there are usually all kinds of KPI's that means you will get a reply and they will have to meet a deadline date.

 

Many on here caution against declaring your defence in a letter. If you simply state you met your legal obligation and leave it at that, you can then pull that out in court. It won't be in your interest to provide them with the statutes in order to respond, prior to your presentation of defence.

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Hi I have drafted a letter:

 

Dear Sir/Madam,

I am writing in respect of the allegation that I, xxx, am accused of failing to notify change of keeper on the vehicle xx(previously registered to myself as yy).

I would like to clarify that I have fulfilled my legal obligations as the seller of the above vehicle by forwarding the relevant V5 document to the DVLA in Swansea by first class post on the 14th June 2010. The vehicle in question was sold at 21:40 hours on the 13th June 2010.

Upon receiving a letter from your office on 30th July I contacted your office to discuss the matter and was met with an operator whom would not discuss this issue and I was left feeling rather hurt. I contacted the DVLA in Swansea to enquire about their receipt of the V5 documents and again was unable to discuss matters as the details were now in the hands of your office in Preston.

I am very concerned that this issue has gone as far as court action (scheduled for 20th October) and wish for you to contact me to discuss this.

Yours Faithfully

Any thoughts? Will this solicit a prompt response at all?

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I would have gone with an additional "Seeking a resolution in court over this matter is your right, but should you persist then I should notify you that I have every intention of defending this matter and seeking to recover my costs."

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"Seeking a resolution in court over this matter is your right, but should you persist then I should notify you that I have every intention of defending this matter and seeking to recover my costs."

Would this not be the same as sending in the form stating "not guilty" though? I'm going to send this letter tonight, so just need to clarify - do I need to sign the form and send that with my letter or just the letter?

Thanks.

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Would this not be the same as sending in the form stating "not guilty" though? I'm going to send this letter tonight, so just need to clarify - do I need to sign the form and send that with my letter or just the letter?

Thanks.

 

If you're not going to attend court to offer a defence I'd think it would be difficult to win. Personally I'd take the time to attend. There are certain thing you can claim for even though it is small claims, travel, postage and maybe lost earnings. I'm no expert though.

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Result, though it should never have got that far in the first place.

 

 

DVLA are notorious for losing post, and then sending out fines saying you never sent it!!!

 

The defence to this which was alluded to earlier is the Intepretation Act, essentialy if you posted it then it is deemed delivered.

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  • 2 months later...

Moozer, Great news! :)

Ive been reading on here for while, I have a very similar if not the same case going on, in my case the V5 was sent of in July 2009, the day after I sold the vehicle. I actually kept a copy of the logbook, for records purposes.

Same as you when I received the FTN notice I rang my enforcement office (Birmingham), quoted the Interpretation Act and the no Legal requirement to case but they weren't budging.

I sent back the form, by recorded delivery stating that I was not the keeper of the vehicle on the date of the alleged offence because it had been sold to "xxxxx " on xxx and that I had sent the v5, via first class post, as required by law.

They have duly come back to me, with a standard letter "ACKPRO" which states “After careful consideration, it has been decided that this case will be settled by prosecution and the case is now being prepared for court. You will receive a summons in due course."

 

I need to check with the experts on here, but I think it may be very helpful if I could quote your encounter should they decide to take it further as this would show that difference enforcement offices are not working to the same process.

 

Did you sign the letter and did you add the additional quote from Zoomboy

"Seeking a resolution in court over this matter is your right, but should you persist then I should notify you that I have every intention of defending this matter and seeking to recover my costs."

 

Regards

W

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