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What I was going to say earlier is that when I bought my current car I decided to use the main dealers instead of the local "back street" garage I had used for years, mainly because there was far more electronics on the car and the main dealer had all the equipment, and I thought I would keep up the main dealer service stamp (dunno why, my cars are usually battered by the time I've done with them anyway).
The trouble is the main dealers prices were sky high, and I decided to go to a local highly rated independant VW service garage when I had a small problem. £180 and three visits later and they still hadn't cured it. I went back to the main dealer who sorted it in half an hour and didn't charge me either.
Gone back to the "back street" guy now though, he now has the diagnostic software for my car and he's always been very good and a fraction of the price of the main dealer.
It just shows how hard it is though, highly rated indy VW dealer couldn't sort the problem and cost me a packet, main dealer sorted it quickly and free. What do you do?
Im giggling here, as i was reading i was going to write i used to work for a main dealer and the cars where never fixed properly and it usually took a few tries.
and it was
VW , so sorry for the giggle which is at VW,
I would stay away defo, go little man who needs your money
The local VW franchise was highly rated and always looked after me OK but admittedly were a bit pricey. Then the owner died shortly after moving into new premises and the company was taken over by a larger group, much worse service and higher prices.
So the local guy looks after the car again now, not that anything ever goes wrong with it.
I have worked for both Audi/VW dealers and specialists.
The problem is sometimes with technology.
The dealers have all the training and up to date information on service and parts.
Through the network and with the importer (VAG) bulletins and up to date info on supercessions /recalls and other information allow staff to know the job (their cars) needs.
Lots of people do their training at the dealership/headquarters then leave to set up shop as a specialist.
Hovever with information changing so quickly,without getting this he can quickly fall behind.
I had contacts at the dealer when I moved to the specialist,who supplied me with monthly microfische details on parts and bulletins.
In exchange we supplied him with OEM parts when HE wasd stuck !!
My boss at the specialist had 24 years experience with VW and could take a Beetle or MK 1 golf to pieces and put back together with his eyes closed.
Hovever having the latest Bosch Anylising equipment is not all it takes to set an Audi 200 Turbo !!
Having the service manuals as used by the dealer helped ............but more importantly keeping the flow of that information going was essential to do the job as well or if not better than the main dealer !!
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I think where i worked it had more to do with the mechanics eating snacks in customers cars and then kipping in them for half an hour of the charged time.
This was a VW/Audi big dealership.
Even the coffe machine was lethal and burnt customers.
A sign was placed on the machine and was immidiately ripped down in discust by the floor manager.
It was all about front and looks but under neath it was held together with blue tack.
After the knowledge i gained working in the showroom, I would never buy a new car and most certainly wouldnt use a main dealer.
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of course,diplomacy is a very good quality..............
if only the banks would have a little of that !!
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One dealer I worked for in the Oxford/Berkshire area were part of a syndicate owning on of the countries top horse racing stables.
They spurned more than 1 Grand National Winner.
Not connected to any Bank...........but probably making similar dosh !!
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They are the best service department I have ever dealt with - completely satisfied - booked in for a service on Thursday.
Jeep (The Wife & I)
Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06
Halifax joint a/c new charges £1100 - LBA sent 02/08/06
Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)
Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far
Halifax Visa (#2) Data Protection Act sent - refunded £170 DONATE - Support this site, it supported you! Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet All advice given in good faith and without prejudice or liability, to be taken at your own risk!
you could try this one VWRescue Ltd.
Musk Lane Ind Est
Lower
Gornal
DY3 2UH Tel: 01384 237900 Mobile: 07984 689753
They are in Dudley are all ex dealer and only fit genuine parts. I am a qualified ex VAG parts manager and did have some dealings with these. If its too far away then you may like to pick up a copy of vw motoring from any good newsagent it is the bible for Audi/VW owners and as well as features it gives lots of addresses and phone numbers for the specialists.Theres also mail order parts and accessories. A gread read for All Audi VW owners
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Finding a good garage - how?
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Originally Posted by MARTIN3030
as an ex employee i think thats best.
they are very nice cars.
