Jump to content


  • Tweets

  • Posts

    • what solicitor is the PAPLOC from? then just search xxxx snotty letter dx  
    • moved to the debt self help forum. plenty of like threads here to read along with the ones you've done so far..good work. last thing you ever want to do is look at any kind of IVO/BK or anything alike concerning consumer debt, never do that, turns unsecured debts into secured ones in many instances. your best bet for now is p'haps looks at  Options for dealing with your debts: Breathing Space (Debt Respite Scheme) - GOV.UK (www.gov.uk) sadly you have to go thru one of the free debt charities to invoke that but DON'T be tempted to also open up a DMP with them, just get the Breathing Space done. get that in place that gives you at leasy 60 days buffer you've also goto to realise you'll probably get a default once breathing space is in place, bit if not it might pay you to withhold payments even after BS then p'haps re start payments once a DN for each debt is issued and registered. at least that way, whatever happens in 6yrs the debt will drop off dx  
    • Hello, I am a private seller and recently sold a pair of trainers on eBay.  Everything seemed fine until just after the eBay 30 day mbg had expired.  The buyer contacted me with photos showing me that both shoes had ripped.  He wanted his money back, and after refusing to refund him, he then left me retaliatory and defamatory feedback on my profile to the effect that I had sold him fake trainers (this was removed by eBay).  He then initiated a chargeback via Paypal.  Invariably, the outcome was in his favour, and I have now been charged for the cost of the trainers.  I would have also been stung for the chargeback fee, but eBay refunded this.  Incidentally, I do have the email receipt of the trainers from when I bought them from a well-established and bona fide online retailer.  The susbequent conversation with eBay followed its predictable course, i.e. the chargeback is out of their hands etc. I have been in contact with citizens advice, and my bank.  Citizens advice told me that as a private seller I'm responsible for the "Title and description" of the goods, but not the performance, or the fitness for purpose.  To me it is clear; if you receive something that's not as described, you don't then use the goods, and more than 30 days later claim 'not as described'.  In my mind, this makes the claim fraudulent.  He's used the 'they're fake' card to give credence to a 'not as described' claim here, obviously, without any evidence.  My understanding is that the chargeback is unlawful, because the trainers were shipped as described.  However, I read something on an eBay forum regarding sellers having no statutory rights, i.e. no right to appeal against a chargeback decision, or to complain to the financial ombudsman.  Does this mean that if my bank disputes the charge on my behalf, it will be to no avail, even if it's recognisably a fraudulent chargeback?  I have reported it via the Actionfraud website. Any advice, anyone?  Would be most grateful!
    • Thank you, I have drafted my letters and started to complete the reply form, printed from this site and not using the one they provided.    2 questions, on the forum link it says to tick box D & I, the reason for box D will be given on my thread, what would my answer be to "I dispute the debt"?  Do I send anything for the Vodafone debt they have included?  I've only done 118 loan s. 77 & capital one credit cards so. 78    Thank you  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Mackenzie Hall / Welcome Finance


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6423 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Had a letter off them demanding £1400+ for a alleged Welcome finance loan – I’m not saying I have never had a loan with WF (thought a few years ago I got in such a state I would have taken money off anyone…wish I knew then what I do now!)

Anyway IF I do owe WF anything I have had no correspondence off them and the Mackenzie Hall letter states that WF have made numerous attempts to collect the debt (non of which I have seen), also I have never borrowed anything in that figure…either much lower (say £500) or much higher (£3000+) so I’m guessing the figure is charges and interest etc etc.

With this in mind I have sent the CCA request + £1 on the 22nd August – the cheque was chased yesterday so just waiting to see their response!

Does anyone who has encountered Mackenzie Hall know what they are like with response times etc? - I know they have 12/30days but in my experience DCA don’t like keeping to them!

Will keep you posted.

People who haven't made mistakes, haven't made anything!

 

Link to post
Share on other sites

It has been argued in these threads and on other forums that a CCA request should not be sent to the collector but to the company that owns the debt, in this case it would appear to be Welcome. Having said that Mackenzie Hall have cashed your cheque so they appear to be taking responsibility for this matter.

 

Mackenzie Hall have an aversion to responding to letters demanding information you are legally entitled to. I would set your calendar to the 12 working day rule in which time they must provide you with the CCA details you have asked for and the 30 calendar days after which they default on your request - technically committing a criminal offence but the OFT are useless and will do nothing about it.

 

That isn't to say that you should not report Mackenzie Hall to the OFT, your local trading standards department and the East Ayrshire trading standards about their behaviour.

Link to post
Share on other sites

It has been argued in these threads and on other forums that a CCA request should not be sent to the collector but to the company that owns the debt, in this case it would appear to be Welcome. Having said that Mackenzie Hall have cashed your cheque so they appear to be taking responsibility for this matter.

 

i'm going along the theory that the debt is sold then so is the responsibility - after all isnt that the point in selling it? - i dont think this is a debt to do with me tbh, however i'll wait and see what MH come back with - it maybe i have to chase Welcome afterall - will keep this post updated as and when i hear anything.

People who haven't made mistakes, haven't made anything!

 

Link to post
Share on other sites

The letters normally sent by Mackenzie Hall are "on behalf of clients" and they act simply as collectors. This less than reputable company have yet to officially take over as debt buyers - they have created a company called Acquire Debt and the belief is that they make start buying debts as well as collecting them.

 

If you owe Welcome Finance then they are the owners of the debt and they would have the information you require. You may have to CCA them if you want to get to the bottom of this. Having said that I still believe that if Mackenzie Hall have cashed your cheque they should send you the details. If they don't, and they later say they can't, ask for your money back! Sue them in the county court for it and see where that leads!

Link to post
Share on other sites

  • 3 weeks later...

Well Makenzie cashed my cheque ages ago - 12 days was up on the 3ed of Sept...rolll on the 3ed of October when i can report them - having said that there is a deafult been added to my account by a Hillesmen Securities today?

 

The figures are the same but i have never heard of them or had anything off them!

 

think i will have to write to the CRA and see who they are!

People who haven't made mistakes, haven't made anything!

 

Link to post
Share on other sites

You need to find out more information about this new default. A default cannot be re-registered. It is lodged once, has a life of six years on your crf and then automatically drops off. Find out what it is and if it is related to the matter you have raised with MH get it removed. Tell them it is defamatory and you will sue for libel. This will cost money but there have been instances reported recently of banks paying out cash sums after defaults etc were wrongly registered.

Link to post
Share on other sites

I have a similar issue with Mackenzie Hall "acting" on behalf of Cabot Finance, I have hounded them by sending follow up faxes everyweek requesting the data, they have got so p'ssd off with me now, they have given the debt back to Cabot to deal with, so no more Mackenzie Hall for me.... just need to kill of Cabot now.:-x

 

http://www.consumeractiongroup.co.uk/forum/debt-bailiffs-advice/25238-barclaycard-cabot-mackenzie-hall.html

 

Mackenzie Hall don't have a leg to stand on, don't awknowledge the debt and dont pay them a penny.....

Link to post
Share on other sites

Guest The Terminator
I have a similar issue with Mackenzie Hall "acting" on behalf of Cabot Finance, I have hounded them by sending follow up faxes everyweek requesting the data, they have got so p'ssd off with me now, they have given the debt back to Cabot to deal with, so no more Mackenzie Hall for me.... just need to kill of Cabot now.:-x

 

http://www.consumeractiongroup.co.uk/forum/debt-bailiffs-advice/25238-barclaycard-cabot-mackenzie-hall.html

 

Mackenzie Hall don't have a leg to stand on, don't awknowledge the debt and dont pay them a penny.....

 

Throughly agree with you there.One question that comes to mind is that if the banks are using DCA's or selling debts for a fraction of the value then why not wipe the losses off the person's account.Am I missing the plot here or is this some tax [problem].Perhaps HMRC should start investigating the banks and DCA's.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...