Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
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  1. 1st September 2006 10:18 #1
    Markas Markas is offline
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    Default £310 refund after one phone call

    I am already two months into one claim with Abbeyicon but I have another account which was £310 overdrawn so decided to try a phone callicon before starting sending the letters.

    I wasn't expecting much to come of the call but after being put on hold for 5 mins the lady refunded all of my charges (all of which were unpaid).

    She did however repeat on numerous occassions that the charges were lawful but then refunded the money anyway so think what you like of that!

    Has this happened to anybody else?

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  2. 1st September 2006 10:30 #2
    Odd Fellow Odd Fellow is offline
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    Default Re: £310 refund after one phone call

    Yes. It has.

    Abbeyicon seems to be taking a less hard line on smaller claims.

    I assume that it feels that it can more easily mitigate the loss.

    There is presumably a limit at which they will not do this.

    Abbey - Won DPA Claim - Aug 06 and got bailiffs in to recover my court costs of just £30.00
    Abbey - Won Charges Refund of £1050 - Nov 06
    Egg - Recovered £220 due to Customer Services misinformation - Feb 2007
    Nat West - Prelinimary Letter to recover on Credit Card charges £30.00 sent March 2006. £25.40 offered - rejected and the bank reckons that this is it's last word on the matter. We'll see if that's still the case when it reads my N1 form sent recently. It has until the 17th April to respond or the N1 will be submitted.

    Please check out my web site www.BankChargesScandal.co .uk for Research, Useful links and my story.
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  3. 1st September 2006 11:45 #3
    welly welly is offline
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    Default Re: £310 refund after one phone call

    Good on you

    DONT FORGET TO DONATE TO THIS SITE WHEN YOU WIN THANKYOU
    If you dont it wont be here

    Let battle commence!!!!!
    All advice and opinions given by people on this site are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, please seek qualified professional legal Help.
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  4. 1st September 2006 21:50 #4
    Lula Lula is offline
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    Default Re: £310 refund after one phone call

    everyones getting money apart from me

    Lula


     Lula v Abbey - Settled
    Lula v Abbey (2) - Settled
    Lula v Abbey (3) - Stayed

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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE