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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Category C car


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I am in the process of buying a car but apparently the dealer said the car was a cat C in 2003 please can someone explain to me please what this means and if it's safe to buy? The car is a T reg polo.

 

Grateful for any help or advise.

Thanks

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Cat C refers to an insurance write off. There are four levels of damage A-D. Cat D = minor and Cat A = vitually impossible to repair.

 

The car has been involved in an accident and deemed un-economical to repair by the insurance company. The owner then buys back the car off the insurance company and repairs it, re-registers it and sells it on. All Perfeclty legal. Personally I'd steer clear of it. A HPI check will usually tell you what damage was recoreded.

 

You should count yourself lucky that the dealer told you. They do not have to inform a buyer that the car has been written off in the past.

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My car is a Cat C write off, after the ex kindly doused it with brake fluid.

 

Structure wise it is still sound, but to do a full repair job in the insurance companies garage was more than the car is worth.

 

I bought it back for a few hundred quid, got it re-sprayed at a pal's garage for a few more, and it lived on a happy for a few years until a 70mile daily commute finished it off.

 

Having said that, I probably wouldn't buy a Cat C car, with mine I knew the circumstance...

Co-op - £128 settled in full, June '06

First Direct - £125 settled in full, July '06

Barclays - offer made, Dec '06.

First Direct part deux - charges refunded in full, Oct '06, threatened to close a/c in Nov '06, letter dispatched to head man.

Student Loan Company - £25 of charges refunded, Nov '06.

 

Mr Princess

Lloyds - LBA dispatched, Oct '06

MBNA - LBA dispatched, Nov '06

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  • 7 years later...

Vehicles in Categories A. B, C and D are categorised as per the Association of British Insurers Code of Practice for the Disposal of Motor Vehicle Salvage.

Categories F, N, U, X and Retail Ready have been introduced by some resellers to assist the buyer when purchasing vehicles outside of the recognised categories. None of these categories will show on a HPI check only A B C and D

The categories can be defined as follows:

A: Not allowed to be repaired or parts sold, to be sold only for its recyclable content.

B: Heavy damage, Not repairable, can be broken for spare parts only, shell must be crushed.

C: Repairable, where the insurer's repair costs exceeded the vehicle's pre-accident value.

D: Repairable, where the insurer's repair costs did not exceed the vehicle's pre-accident value.

F: A vehicle that has suffered fire or flood damage (Could also be classed as CAT A if fire damage is more that 10%) (flood damage can also show as a Category A).

N: Non salvage vehicles taken in part exchange.

U: Vehicles not owned by an insurance company that may have sustained damage.

X: Stolen and recovered vehicles that insurance companies have paid out on and are then later recovered.

Retail Ready: Vehicles prepared to retail standard and sold with an MOT (where applicable).

There were 265,877 road vehicle accidents in 2012 to 2013. Of those 197,388 were cars. If 60% of those were repaired by the insurer then there are 118.4 thousand repaired cars put back on the road in 2012 and beyond. Most but not all of these cars were repaired by a main dealer and because of that they don't have any Category D or C marked against them.

The vehicles not repaired by the insurance companies (irrespective of the level of repair required) are sold for resale to any person or car repair workshop that can then repair them. These cars have been through the same process of being repaired but they have a Category D or C marked against them.

The question of whether they have been repaired correctly is a separate issue.

I don't have any problem with a correctly repaired car but I do not want to buy a car that has not been correctly repaired and I have no way of knowing this if it's one of the 118.4 k previously mentioned or indeed one of the many more thousands of repaired cars that have never been through the insurance claim procedure.

If I buy a car that is advertised as a Category D or C then I know what I am buying. I am being given the cars history and can make a informed judgment. I can if required get the car inspected.

A car given a Category C or D does not mean the "car" is a 'write off' or 'total loss'.

Insurance companies often call vehicles involved in an accident a 'write off' or 'total loss', which gives the wrong impression to anyone not familiar with the insurance or salvage industry. An insurance company faced with a claim first estimates the financial cost of repairing the vehicle to its pre-accident condition. The cost of the repair will be based on new parts prices, main dealer garage labour and storage charges, often making it uneconomical for the insurance company to carry out the repair.

If the financial cost to the insurance company is the same or near to the market price, the insurance company would normally call this vehicle a write off which means that they will 'write off' the financial cost of the repair, not the vehicle itself.

The term total loss is also often misused. It actually means the insurance company made a complete financial loss, i.e. they recovered no money from the sale of the salvage and therefore made a total financial loss on the claim.

It's all about money.

Because a insurance company wants to keep is cost down (this ultimately means insurance premiums are cheaper) it looks for the most cost effective way of dealing with a cars repair.

Category C cars are more heavily damaged than Category D

The category C or D given to a car is mainly determined by the cost of repairs in relation the vehicles age and value. A Category C car can have less damage than a car with a Cat D listing.

Barry Hensall (CatigoryCars)

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