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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Won esa appeal help what does this mean??


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I have won my appeal but am unsure which group I shall be put into this is what the decision notice says.

 

The Appeal Is Allowed.

 

The Decision Of The Secetary Of State Issued On 12/01/2010 Is Set Aside.

 

The Tribunal Considers Descriptor 16 (b) Intiating and Sustaining Personal Action Is Appropriate And So 15 Points Are Awarded.

 

This Will Passport Mr (My Name) To Schedule 3 Descriptor 10 (b).

 

What group will I be put into I read up and schedule 3 descriptors mean limited capabiliy for work related activity. Wanted to confirm with people who have knowledge on hear.

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Schedule 3 pertains to people who have limited capability for work related activity therefore cannot be placed within the Work Related Activity Group, so are to be placed in the Support Group (though they can partake in work related activity if they volunteer to do so). You only need to meet one of the descriptors in schedule 3 to be placed within the Support Group, and the descriptor 16 (b) in schedule 2 awards the 15 points which brings you straight to descriptor 10 (b) of schedule 3.

 

You will be placed in the Support Group.

 

The tribunal should have explained that to you, it's good practice to place it in terms that the claimant can reasonably be expected to understand.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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The tribunal should have explained that to you, it's good practice to place it in terms that the claimant can reasonably be expected to understand.

 

Absolutely. This sort of thing makes me ratty (or used to, I should say). And to be honest, most of the processors who would be expected to implement this decision won't know what "This Will Passport Mr (My Name) To Schedule 3 Descriptor 10 (b)" means and what the implications are either, because that's DM language, not AO (processor, for those following along at home, heh) language. If it was AO language it would read "Processor should enter code 02 in dialogue 674 and ensure this is correctly reflected in dia 200/405 before ending to issue arrears" :-D

 

Of course, that makes no sense to customers either. The Tribunal would, ideally, state "put this person in the support group because...." and then use the legal language. That way everyone's happy. The customer is happy because they can understand what's going on, the processor is happy because they know what to do, and the DM is happy because the case won't be referred to them unnecessarily.

 

Interestingly, I was seeing increasing numbers of Tribunal results saying things like "This feeble excuse for a 'medical' wasn't worth the paper the result is written on. At the very least, ATOS and the DWP should be following their own guidelines."

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Well you will be surprised called DWP and were advised i've been put in the work related group and this is according to the decision. So I called my representative to confirm and he advised no the decision on the tribunal clearly states support group so I called the tribunal and luckily spoke to a judge who advised that the last paragraph does mean I should be in the support group.

 

Im surprised at the fact that these schedules are made by the DWP so how could they be so incompetent not to know exactly which group I should be in. The DWP have asked me to ask the tribunal to forward them a letter signed by the judge saying I should be in the support group and highlight reasons and the decision will be ammended accordingly.

 

Im quite upset and angry at the fact if they are saying they have gone by the decision of the tribunal and numerous body say exactly the same that I should be according to the last paragraph schedule 3 descriptor 10 (b) then why is it that the DWP are not doing the job right and putting people like me through another ordeal as the appeal wasn't enough to stress me out.

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Antone may confirm and I know this is stressful for you, but it could be part of the general scene of thousands of appeals and then staff who may not be properly trained or don't understand what should happen. No excuse, but as Antone will tell you, the majority of DWP staff aren't malevolent. I won't say it's not disappointing and I guess they could make savings by getting it right the first time round.

 

I hope you get some answers that help you.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Hi Honeybee,

 

Thanks for your comment I spoke to the contact centre about 3 times today and finally spoke to a decision maker or the appeal section and they advised me the same that we are looking at the decision as we speak and you are in the correct group which is work related.

Its hard to understand if they are not disputing the tribunal decision and the tribunal have said that i have met the criteria for support group and therefore the decision they made is to put me in the support group why are DWP so annoying. Why can't they do their job right for once. If we made a simple mistake they would either prosecute or sanction benefit.

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I would be tempted to complain to the tribunal that the Secretary of State is ignoring their decision.

Edited by Zamzara

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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Hi Zamzara,

 

I have done exactly that and guess what after 4 days of arguing with the DWP today finally they gave in and put me in the support group after a angry call from one of the clerks at the tribunals service. Im so glad finally this nightmare is over thankyou very much for leaving a comment on this post. Wish me luck now to recovery lol

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Hi the way i understand the process is that although the Tribunal can make a decision as to what you group you are in they cannot enforce it!!!!!!!!!! there is a memo knocking around which will still allow a DM (decision maker) to ask for a statement of reasons from the Tribunal panel to decide on what group you are in. Glad you have given them a black eye.

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The DWP can ask for a statement of reasons, yes. This is basically a statement from the tribunal which gives the reasons for their decision. They cannot just ignore the tribunal's decision and implement their own, though - they must follow the relevant procedure.

 

If, after reading the statement of reasons, the DWP disagree with the Tribunal's decision they can apply to the Tribunal for permission to appeal to the Upper Tier Tribunal - but they can only do so on a point of law.

 

TS do not have to grant permission for this, but if they do, the appeal will go to the Upper Tier tribunal (UtT) who will consider all of the facts of the case and the issues raised in DWP's appeal to decide if the First Tier tribunal (FtT) erred on a point of law in reaching their determination. If the UtT decides the FtT has erred in law, he can either substitute the decision himself or he can direct a new tribunal hearing.

 

A claimant also has the right to appeal to the UtT on a point of law.

 

Unless the DWP are appealing to the UtT, or there are other reasons why the FtT decision cannot be implemented immediately (see below) they must implement the FtT's decision.

 

There may be other reasons why FtT decisions cannot be implemented straight away, because of accidental error or because they are unclear in the context of the case. In these circumstances the DWP should seek clarification from the Tribunals Service. The only other thing that would prevent a FtT decision from being implemented would be where a party to the proceedings (claimant or DWP) applies for a set aside of the decision.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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