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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Halifax Travel Insurance


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Hope someone can help, I feel i've reached a dead end. (sorry it's a long post)

 

I returned from my holiday in Tenerife on 11th June this year (with Thomas Cook), and one of my bags was missing. We reported to the luggage desk, who informed us they didn't have the correct forms but gave us an information sheet and a reference number.

 

When by bag was returned on 18th June, we found that items had been stolen from our bag, we contacted the airline and police the same day and reported it.

 

On the Monday i contact Halifax travel insurance and informed them, they sent a claim form which was completed and returned.

 

I then received a letter from them asking for "conformation from the airline that your items have not been retrived" i phone the airline who informed me that they never gave reports confirming items hadn't been found.

 

I wrote to the Halifax, who then sent a 2nd letter asking for the same thing, i again phoned the airline, who again stated that they do not confirm they have NOT found missing items, this time i phoned Halifax and explained it to them, telling them that Thomas Cook has stated they were happy to discuss the matter with them on the phone.

 

I made it clear in my letter and on the phone that i had asked the airline, for exactley what i had been asked to obtain, i.e. confirmation that my items hadn't been retrived.

 

I was told Halifax would get back to me, however they didn't and it was only when i phone them 2 weeks that they finally said i need to get a PIR, i explained that asking for a report stating something had been lost was not the same as asking for one stating something had not been found, however they believe it is.

 

My problem is the airline gave me a reference number but no PIR, and i dont know what to do now. I can't see the need for a PIR as it will only say that i reported my bag delayed and the fact i have a reference number proves i reported it delayed.

 

What can i do?

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Just go back to the Airline and advise them of the problem. Can they arrange to now give you a PIR?

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I have already been back to the airline, and stated the referance number they gave me, i know the referance number is relavant because i quote it to them every time i phone and they have all my details relating to my lost bag, however they won't give me a PIR, they say i can only get one at the airport on the day my bag was lost/delayed.

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