My son recently tried to apply for an unsecured loan but ended up paying approx £60 to a loan finder company - he was completely mislead on the phone & thought he had been accepted for the loan & would get within a few days. Anyway I rang them to cancel their services (no-one had offered or been in touch with him) and was asked to put in writing the request for a refund. We did this sent it recorded etc. They have now written & asked him to sign his original agreement & return it to them. Is there a template letter I can now send quoting something official? I have read somewhere that they can only actual charge £5 for their admin costs & the remainder must be refunded.