Abbey are a bunch of...
oops! cant say the word on here, but u just use watever comes to your mind first, and im sure it isnt goin to be a compliment.
anyways jus got a reply from Abbey... here goes...
Dear xxxxx
thank you for your letter dated 14th march 2006,with regard to your Abbey Current account xxxxxxxxxx. i apologise for the delay in my response.
i am sorry we have given you cause in relation to the charges incurred on your account since the date it was opened, 19th september 2003. the charges in question were prompted by requests for payment against insufficient available funds.
we do expect our custumers to manage thier accounts effectively. although they are VALID and the terms and conditions
unfortunately, it is your responsibility to monitor your account and ensure there are sufficient funds in your account at all times, even in exeptional circumstances. any future charges would have to stand.
in relation to your statements, i have sent a request for all your statements and they shall be with you in due course. i sincerly apologise our telephone banking centre has not been able to meet your requests in the past and you feel you have recieved poor service.
i can assure you that we do care about our custumers and strive to deliver excellent service. however . i am dissapointed to learn this was not the case on this occasion but appreciate your feedback as it helps us to highlight areas of business which are not operating effectively. your comments have been fowarded to relevant business managers and shall be taken into consideration for training issues.
should you be dissatisfied with the outcome of our investigation, i would like to remind you that you can refer your complaint to the financial ombusman service. i enclose a booklet bla bla blah......
yours sincerly
chantelle esposito
custumer resolution manager
complaints
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Re: Abbey are a bunch of...
Originally Posted by waitey
