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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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dwp review to add chronic illnesses to dla


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hi everybody. my husband has mental illness and is getting dla high rate for care, and low rate for mobility.

he has been told that he has now got COPD, Angina & Emphisema. he has been granted a blue badge as he cannot walk more than 50yds without help. i want to add this to the dla so we can get the higher rate mobility, then he will be able to get out and about. i have been told that if i ask for a review the dwp could take away his existing benefits, i know that they will have to treat it as a new claim, but while i am awaiting the decision will they stop his benefits. these illnesses are none treatable so i am so worried about this, i wonder if it is worth the hassle, he has 2yrs left of his current dla. help!!!!!!!! rigbyp56

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It's not treated as a new claim, it's treated as a supersession - the new decision will supercede the old decision, so they don't stop his money whilst awaiting a decision.

 

They do review the entire claim and this can result in the award being decreased, increased or removed entirely, but the payments are not affected until the date that the new decision is made.

 

To do this, call 08457 123456 and tell them that your husband's condition has deteriorated and you wish the claim to be looked at again, taking into account the new information - ask them to send you the relevant forms. Complete the forms and return within the date specified. I would also stress that you should include supporting evidence of the deterioration; copy of entitlement to the blue badge, and a letter of support if you can get it from your husband's medical professionals.

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My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

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thank you erika, i will try and get all the paperwork together before i ring them. my husbands gp has told me that when i get the forms i am to take them to him and he will fill them in. his chest consultant has made an appointment to see him in december, so i dont know wheher he will see him before then, his phsycologist may be able to help, and i dont know if the blue badge people would give me a copy of the entitlement letter. i will try tomorrow. thank you once again erika. rigbyp56

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They might not give a copy of the entitlement letter to you but they must give it to your husband. If there's a delay, photocopy the blue badge itself to show that he now has one due to his restricted mobility - you can do this for free at your local jobcentre and ask the staff member to stamp it "true copy".

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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hi everybody. my husband has mental illness and is getting dla high rate for care, and low rate for mobility.

he has been told that he has now got COPD, Angina & Emphisema. he has been granted a blue badge as he cannot walk more than 50yds without help. i want to add this to the dla so we can get the higher rate mobility, then he will be able to get out and about. i have been told that if i ask for a review the dwp could take away his existing benefits, i know that they will have to treat it as a new claim, but while i am awaiting the decision will they stop his benefits. these illnesses are none treatable so i am so worried about this, i wonder if it is worth the hassle, he has 2yrs left of his current dla. help!!!!!!!! rigbyp56

 

 

Hi, what Erika has said is correct.

 

In the past I was awarded High Rate Care & Mobility (1995 for life) and over the years I have put in many DLA Review forms. Each time the result was a withdrawal/reduction of benefits. This to be honest didn't bother me as I was glad that I was getting away from the stigma as I saw it of being classed as 'metally disabled'.

 

Anyhow, following a deterioration of my health over the past 6 years, my care and mobility needs have gone up. I decided a few months back to ask for another review as I & my GP felt that being on Low Rate Mobility only was not now relevant. Being optimistic and honest, and bearing in mind I had accepted the earlier reductions at my request, I thought the DWP would be fair and reasonable with me.

 

Nope, I have just been told that following a review of my form and a report from my GP that they asked for, I am not now entitled to anything. So I have lost the Low Rate mobility element and found that I do not have any Care related problems.

 

Been to see my GP as I was not happy that he had recommended that result. He said that he was asked for his comments to the questions asked which he did. This is maybe because although he suggested that I should have it increased, I am not the best type of patient. Either I don't go to see him when I should, and when I do, I tend to crack jokes to cover up nervousness and fear of my illnesses and what is happening to me..

 

I have considered an appeal but with my GP giving this evidence to the DWP, and the DWP finding me fit for work following a medical for ESA, I can't see how I can get it overturned. So I have put it down as experience and that I should not put trust and faith in anybody other than my own close family.

 

As a side issue to this I went for a DWP medical in Jan 2010 and was told then that I am fit for work and that there is nothing wrong with me. That was my fault because I failed to give them anything other than basic information and failed to disclose all of my illnesses. I have had help with an appeal for this, but was recently told that it would be early 2011 before it is heard. Given the anxiety I am under mainly caused by this appeal, and the way my family is suffering because of it, I have recently told them to cancel the appeal.

 

I am trying to find some work at present but not being lucky with the search. I have claimed JSA but that is short lived as the claim only lasts for 6 months. Hopefully something will drop in my lap within the next 5 months or so.

 

I do hope things go right for you.

Edited by ANDYANDFLO
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thanks andyandflo, i wont be making any decisions until i have all the paperwork from the various departments, dealing with my husbands illnesses, his gp has told me that he will back us to the hilt, as he knows what my husband is going through,

regards. rigbyp56

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Great stuff - let us know how you get on. Also have a look at this post for some links which may help with the form completion.

 

Dr's are very good at writing supporting letters but unfortunately I find that a large majority of them don't know much about what benefit entitlement actually entails; they tend to focus on the medical condition itself generically, which isn't enough on its own to support DLA. The information about his medical condition is useless unless it specifies in great detail what care and mobility needs arise from it, in his particular case.

 

Make sure that if your husband's GP is assisting with the form completion that he is aware of what is requried for a DLA claim to be successful - many (not all but many) Dr's aren't and think that the medical condition alone and its generic effects is enough.

 

If you need any more help, don't hesitate to ask.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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thanks andyandflo, i wont be making any decisions until i have all the paperwork from the various departments, dealing with my husbands illnesses, his gp has told me that he will back us to the hilt, as he knows what my husband is going through,

regards. rigbyp56

 

You are very lucky to be having that level of support.

 

Glad that he will achieve all that he is entitled to.

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  • 4 months later...

That's fabulous news - I am over the moon for you. It's such a weight off to know that you can get by.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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