Thread: Vodafon bill pas to SPC (debit collection)

Hi had contract mobile phone with vodafone, My husband was with o2 and his contract was ending when we got a call from orange to move on their business contract. The offer was cool so we decided to move to them. Orange took details from me and my husband and then said we will need to pay the final bill to each network provider and they will do rest for us.A week later, our new phones with orange were working on our old numbers one from o2 and the other from vodafone. Later, I received a bill from Vodafone,I cant remember how much but this wasn't call charges. I was on a dmp so passed the details in to GP, (The dmp provider) and they were dealing with them. I decided to deal with my finances myself and am no longer on a DMP ,and would like to be credit free, I. Haven't got any letters from Vodafone and bill statements.They have now they passed my debt to SPC debt collection, and my outstanding balance is £520. Any advice on my case? and can i do anything with them?

Personally I'd let the vodafone Webteam have a look, Here are their details

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.
vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.
Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.
https://help.vodafone.co.uk/system/s...PARTITION_ID=1

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

Many thanks

Web Relations Team
Vodafone UK.
CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

Someone from Vodafone will look into this for you I'm sure

Hi i sent it thank you

Good to see you found this Violet.
For info the reference to GP in the first post is referring to the DM firm.

I have edited slightly to enable some clarity.
Violet is Polish and her English is not perfect.I am assisting her with other issues.

hi
I think the code is: 3429384 and I have already had mail back from S.C. she requested my pasword and my pin info.

thank you so much

Originally Posted by MARTIN3030

I have edited slightly to enable some clarity.
Violet is Polish and her English is not perfect.I am assisting her with other issues.

Yes Martin is assisting me with every-think, He is my "GUARDIAN ANGEL" I owe him allot.
Thank You so much Martin for looking after me!

Żaden kwestia (problemowy).