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    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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    • blimey CAG gave all that FREE help over +6mts and +100 posts and they never even bothered to comeback...
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PPI and IVA


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Hi Consumer,

 

Yes, if you have good reason to believe it was mis-sold you certainly can claim it back, regardless of your current circumstances.

 

DJ

 

 

 

 

 

 

Thanks for that, OH is considering an IVA with debts that have PPI on them, so this is good to know.

 

Would you know if there are any exemptions to the six year claim back on the PPI ?

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Am not sure what you mean by exemptions to the 6 year claim back on the ppi consumer. You can claim back PPI at anytime within 6 years of realising there may have been a problem/mis-sell, if that's what you mean.

 

I believe that if the PPI is included in the amount outstanding, this would be included in any IVA you enter into. Then if successful with a claim for mis-sold ppi, the total amount outstanding could be reduced by the amount of refund. Depends on whether you want the refund paid directly to you, or used to reduce the debt.

 

DJ

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Am not sure what you mean by exemptions to the 6 year claim back on the ppi consumer. You can claim back PPI at anytime within 6 years of realising there may have been a problem/mis-sell, if that's what you mean.

 

I believe that if the PPI is included in the amount outstanding, this would be included in any IVA you enter into. Then if successful with a claim for mis-sold ppi, the total amount outstanding could be reduced by the amount of refund. Depends on whether you want the refund paid directly to you, or used to reduce the debt.

 

DJ

 

 

 

 

 

 

RBS has confirmed they are returning the PPI, but are not accepting liability, however IVA has not been set up yet.

 

OH would perfer PPI amount to be returned directly, do you think thats likely ?

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Dude,

 

Have you already done your calculations to check the amount they are refunding is correct?

 

RBS do have the right to reduce the refund by the amount of total arrears outstanding on the loan. This is called "the right of offset". But they are only allowed to keep the amount of arrears. The remaining balance should be paid in whatever way you choose.

 

Personally, I would write to RBS confirming receipt of their offer and outlining the amount of arrears which they may take from the refund and stipulate how you would like the remaining balance to be paid.

 

Would not put it past them to refund the whole amount to your loan, so best to outline how you expect any monies due to be refunded.

 

Good luck

 

DJ

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  • 8 months later...

My sister has been repaying her IVA for eighteen months and we have just realised that we can claim back the PPI on her many c/c's. If successful, will the IVA organisation expect to have the money to reduce the debt or can my sister have it refunded directly to her? She is currently under going Cancer treatment and is having a rough time. Would she come under the hardship rule?

 

Any assistance in this field would be greatly appreciated.

 

Shelley

Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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What about when a IVA is completed? Do you calculate from when you pay into the PPI scheme, right up until the IVA starts, or is the PPI payments included with in the IVA payment? I.E, say I was paying PPI payments for two years, then entered an IVA for five years, should my claim be for two years or seven?

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