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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank charges slashed by Metro Bank


BankFodder
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Had to go to the branch on Tuesday as I had forgotten my online logon details... they were incredibly helpful, they have a person who greets you and sees what you need and makes sure you get the right person FIRST, unlike NatWest where you ask the greeting person and they say "Have you gone to telephone banking, or telephone banking deal with that...."

 

Very impressed so far, long may this continue.:-)

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  • 5 months later...

I have been keeping an eye on this thread as i thought it might be an answer to my banking needs but the lack of DD`s on the basic account is a problem for me as my credit history is awful. Shame, but seems to be a fresher approach to peoples banking needs & i will keep a watch to see if they upgrade their basic account.

 

middxx

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  • 4 years later...

My friend has been with Metro for around three years and has been delighted.

 

Straightforward, uncomplicated, more like a smart hotel experience than a bank.

 

Open 8 in the morning until 8 at night means they can get banking done when it is convenient for them.

 

As far as charges go, they have only mentioned negative interest, not actually branded 'charges'.

 

*Overseas transactions are free in Europe with fees applied in the rest of the world. Europe consists of the member countries of the Single European Payment Area (SEPA).

 

That has saved them a fortune as a frequent European traveller. They were charged 'reasonably' when they went to Australia, so they are recommending them to me on that alone.

 

I am having to travel to the nearest branch by train, but will see how they compare to my friends experience some years after this thread was started.

 

Find something to enjoy every day.

 

[20190624]

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